Client Services Associate Jobs in Springfield, MO

TITLE: Associate Relationship Banker

DEPARTMENT: Retail Banking 

JOB SUMMARY:

The Associate Relationship Banker is responsible for developing, maintaining, and deepening relationships with consumer and business clients by providing them with exceptional client service and recommending solutions that will fulfil their financial needs. This role will process transactions, introduce and cross-sell bank products and services, and refer clients to other departments to meet their financial needs.

ESSENTIAL FUNCTIONS:

• Source and build long term, meaningful relationships with clients, understand their financial needs and provide solutions through appropriate product and service offerings, including deposit products, electronic services, and loans. 
• Open bank accounts for current and new clients, oversee transactions and close accounts when necessary.
• Provide excellent service to our clients while processing various banking transactions, including but not limited to deposits, withdrawals, transfers, and loan payments.
• Answer questions, address service challenges, and provide resolutions. 
• Maintain a system of orderly follow-up by mail and phone to onboard new clients.
• Collaborate with business development and lending teams to seek and establish new clients in the marketplace.
• Maintain knowledge of internal audit procedures, legal and bank regulations, and policies and procedures.
• Answer basic inquiries and provides information to prospective and current clients regarding interest rates, account charges, and other pertinent account information while complying with disclosure requirements, regulations, and consumer privacy policies. 
• Process various transactions including checking and savings deposits, check cashing, cash handling and check endorsements according to standard operating procedures and protocols. 
• Accept and process loan and other types of payments and issues receipts. 
• Process other transactions and services including, but not limited to, wire transfers, stop payments, cash advances, money orders, cashier’s checks, Travelers’ Checks, and cash advances.
• Follow security procedures consistently and protect client confidentiality. 
• Support security testing, internal and external audits, and regulatory and compliance exams with a prioritized sense of urgency. 
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Foster and preserve a culture of diversity, equity, and inclusion.
• Additional duties and responsibilities may be required to support the company’s mission, vision, and values. 

QUALIFICATIONS:

• High school diploma or equivalent required
• One-year experience in banking, client service, or related field with cash handling experience.
• Capability to perform lending, sales, or account management. 
• Excellent client service skills.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Capability to perform data entry utilizing banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.
• Demonstrates strong decision making & critical thinking skills, as well as strong interpersonal and written communication skills.

WORKING CONDITIONS:

• Duties performed in a professional office environment.
• Availability to work Saturdays.
• Requires travel to other bank locations or client sites. 
• Extended periods of standing and ability to lift fifty pounds.

At QCR Holdings, Inc. we are committed to fostering and preserving a culture of diversity, equity, and inclusion and strongly believe that it is our differences - of all kinds - that make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.