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Client Services Associate Jobs in Erie, PA (NOW HIRING)

H&R Block

Tax Associate

Erie, PA · On-site

$56K - $75K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client services-no prior tax experience required. With training and support from day one, you'll work ...

H&R Block

Tax Associate

Albion, PA · On-site

$49K - $66K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client services-no prior tax experience required. With training and support from day one, you'll work ...

H&R Block

Tax Associate

Girard, PA · On-site

$53K - $71K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client services-no prior tax experience required. With training and support from day one, you'll work ...

H&R Block

Tax Associate

Erie, PA · On-site

$56K - $75K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client services-no prior tax experience required. With training and support from day one, you'll work ...

H&R Block

Tax Associate

Waterford, PA · On-site

$44K - $58K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client services-no prior tax experience required. With training and support from day one, you'll work ...

H&R Block

Tax Associate

Erie, PA · On-site

$56K - $75K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client services-no prior tax experience required. With training and support from day one, you'll work ...

H&R Block

Tax Associate

Erie, PA · On-site

$56K - $75K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client services-no prior tax experience required. With training and support from day one, you'll work ...

H&R Block

Tax Associate

Edinboro, PA · On-site

$52K - $70K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client services-no prior tax experience required. With training and support from day one, you'll work ...

Home Instead

Client Care Coordinator

Erie, PA · On-site

$17 - $19.25/hr

... service-oriented Client Care Coordinator to join our team in Erie, PA. This is primarily an in ... For more than 22 years, Cunningham Caring & Associates, Inc. d/b/a Home Instead has proudly served ...

Keybank

Financial Wellness Associate

Erie, PA · On-site

$19.23 - $28.37/hr

FWA's split their time between client servicing and transaction support (70% of time), and engaging clients in deeper conversation to uncover needs and provide guidance and solutions to assist in ...

KeyBank

Financial Wellness Associate

Erie, PA · On-site

FWA's split their time between client servicing and transaction support (70% of time), and engaging clients in deeper conversation to uncover needs and provide guidance and solutions to assist in ...

KeyBank

Financial Wellness Associate

Erie, PA · On-site

$19.23 - $28.37/hr

FWA's split their time between client servicing and transaction support (70% of time), and engaging clients in deeper conversation to uncover needs and provide guidance and solutions to assist in ...

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Client Services Associate information

See Erie, PA salary details

$9

$21

$39

How much do client services associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for client services associate in Erie, PA is $21.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $24.23 per hour, depending on experience, location, and employer.

What is a client services associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

What does a client services associate do?

A Client Services Associate acts as a key point of contact between a company and its clients, ensuring that clients receive high-quality service and support. They handle client inquiries, resolve issues, assist with account management, and coordinate with other departments to fulfill client needs. Their goal is to maintain positive client relationships and help ensure client satisfaction, often working in industries like finance, marketing, or consulting.

What are the key skills and qualifications needed to thrive as a client services associate?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What are some common challenges faced by client services associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

More about Client Services Associate jobs

What are the most commonly searched types of Client Services jobs in Erie, PA?

The most popular types of Client Services jobs in Erie, PA are:

What job categories do people searching Client Services Associate jobs in Erie, PA look for?

The top searched job categories for Client Services Associate jobs in Erie, PA are:

What cities near Erie, PA are hiring for Client Services Associate jobs?

Cities near Erie, PA with the most Client Services Associate job openings:

Client Services Associate jobs near you
Infographic showing various Client Services Associate job openings in Erie, PA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $45,146 per year, or $21.7 per hour.

Account Manager - Client Services

Expivia Interaction Marketing Group Inc.

Erie, PA • On-site

$45K - $55K/yr

Full-time

Medical, PTO

Posted 14 days ago

Job description

Account Manager – Client Services

Expivia Interaction Marketing Group, Inc. | Erie, PA | Hybrid (In-Office & Remote)
$45,000–$55,000 per year, based on experience


Expivia Interaction Marketing Group is looking for a talented Client Services Manager to serve as a key connection between our clients and internal operations teams.


This is a hybrid position combining in-office and remote work and is ideal for someone who is an excellent communicator, builds strong professional relationships, and knows how to keep projects, people, and priorities moving forward. You'll work directly with clients while partnering with our leadership, operations, training, and HR teams to ensure expectations are clear, issues are resolved, and our programs are positioned for success.


What You'll Do

  • Serve as a primary point of contact for assigned client accounts
  • Build and maintain strong, professional client relationships that support account retention and growth
  • Lead and participate in regular client meetings and follow-ups
  • Monitor program performance, KPIs, deliverables, and client expectations
  • Coordinate with Operations, Training, HR, and leadership to ensure client needs are met
  • Communicate client feedback, priorities, and concerns to the appropriate teams
  • Assist with new client and program launches
  • Identify potential issues early and drive them through resolution
  • Track action items and ensure commitments are completed
  • Prepare client updates, reports, and performance information as needed
  • Identify opportunities to improve performance, processes, and the overall client experience


What We're Looking For

  • High school diploma or GED required
  • Associate's or bachelor's degree preferred
  • Experience in client services, account management, customer service, operations, or a related field preferred
  • Call center/BPO experience is a plus
  • Excellent written and verbal communication skills
  • Strong organization, follow-through, and attention to detail
  • Ability to confidently communicate with clients and company leadership
  • Strong problem-solving skills and the ability to manage multiple priorities
  • Comfortable reviewing performance data and KPIs
  • Someone who takes ownership and follows through
  • Ability to work effectively in both in-office and remote environments


Compensation & Benefits

$45,000–$55,000 annually, based on experience and qualifications.

  • Hybrid work environment
  • Medical insurance
  • Paid vacation
  • Paid holidays
  • Training and professional development
  • Opportunities for advancement and internal promotion


About Expivia

Expivia Interaction Marketing Group is an Erie-based customer experience and contact center company providing customized support solutions to organizations across a variety of industries. We believe great client relationships are built through communication, accountability, and consistently delivering on our commitments.


If you're looking for an opportunity where you can build relationships, take ownership, and have a direct impact on client and company success, we'd like to hear from you.


Apply today to join the Expivia team.


Expivia Interaction Marketing Group, Inc. is an Equal Opportunity Employer.