Client Services Associate Jobs in Bellingham, WA

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Behavioral Health Clinician III with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are - Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

At Pioneer, our employees are our most valuable asset. That's why we're proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance.

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

Join Pioneer and be part of a team that values and invests in you.

What you'll do

The Behavioral Health Clinician III provides quality counseling, case management, education and community support services to clients with mental health conditions, substance use disorders, and/or co-occurring disorders using evidence-based and promising practices.

This position does not supervise employees but provides clinical supervision.

The below requirements differentiate this position from Behavioral Health Clinician II:

• Master's Degree with curriculum related to counseling and psychology.
• Mental health associate's license (i.e., LMHCA, LMFTA, LSWAA, LSWAIC) or be a Mental Health Professional and an Agency Affiliated Counselor

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Services

• Provides evidence-based and research-supported mental health and psychosocial interventions through problem-solving, case management, and group facilitation in accordance with program policy and the clients' Individual Service Plan
• Diagnoses mental health conditions and/or substance use disorders in accordance with the most recently published Diagnostic and Statistical Manual (e.g., DSM-5) and ASAM requirements.
• Collaborates with other Pioneer behavioral healthcare providers and community partners based upon the clients' Individual Service Plan
• Provides behavioral health services based upon identified treatment needs specified in the clients' Individual Service Plan and in accordance with employee's education, training and certification.
• Complies with documentation and filing requirements according to applicable WACs, agency, and funder policies.
• Recognizes, respects, and maintains professional boundaries with clients.
• Develops and maintains working knowledge of community resources.
• Assists first responders as needed (i.e., police and medical personnel)

Communication and Teamwork

• Must be available to perform the essential functions of this job whenever scheduled to work.
• Attends shift/staff meetings and actively participates in planning, coordination and communication of all types, which will contribute to the delivery of quality professional services.
• Utilizes critical thinking and judgment to identify the most professional therapeutic reaction or intervention in client care.
• Documents observations in daily notes in accordance with program policy
• Promotes and models teamwork and collaboration with coworkers.
• Ensures client and employee safety by maintaining, cleaning, and disposing of equipment and supplies according to policy and procedures.

Quality Assurance

• Maintains quality of care consistent with or exceeding standards set by federal, state, local, internal, and contract requirements.
• Assists in the development of treatment methodologies and educational offerings in accordance with client needs as determined by program leadership.
• Adheres to professional and ethical standards for behavioral health services.
• Retrieves client and program data as needed.

• Completes peer file audits to ensure accuracy and quality of documentation and services.

Clinical Training and Development

• Actively participates in agency supervision toward obtaining and maintaining licensure, in support of evidence-based practices, and in accordance with applicable WAC and RCW requirements.
• Obtains additional training required by applicable WACs and in accordance with annual training plan.
• For positions in 24-hour locations, obtain and maintain a valid Washington State Food Handler's permit within one week of hire.
• For positions in 24-hour locations, becomes CPR & First Aid certified within 90 days of hire (or as soon as possible) and maintains throughout employment

QUALIFICATIONS:
REQUIRED

• Master's Degree in mental health, behavioral health, or related human services field with curriculum related to counseling and psychology.
  • Must possess a current mental health associate's license (i.e., LMHCA, LMFTA, LSWAA, LSWAIC) or an Agency Affiliated Counselor plus two years' experience in direct treatment of person(s) with mental illness or emotional disturbance, such experience gained under the supervision of a mental health professional recognized by the department or attested to by the licensed behavioral health agency.

• Must be able to obtain & maintain AAC credential within 60 days of hire - per WAC requirements.

• "Agency affiliated counselor" means a person registered under chapter 18.19.210 RCW, who is engaged in counseling and employed by an agency listed in WAC 246-810-016 or an agency recognized under WAC 246-810-017 to provide a specific counseling service or services.
  • Must submit an AAC application in the initial 30 days of employment & complete any follow-up correspondence as requested by DOH to obtain approval

• Employees who operate their own or PHS vehicles on PHS business, must have a safe driving record as defined by PHS.
• Employees who operate their own vehicle(s) on PHS business must carry auto liability insurance that complies with the requirements of PHS.
• Must satisfactorily pass tuberculosis (TB) test

PREFERRED/DESIRABLE

• 1 year of experience in mental health, behavioral health, or another related human services field
• SUDP/SUDPT (dually credentialed)
• If designated by the work location, employee must have a valid driver's license, personal auto insurance, and a driver's abstract/driving record acceptable to Pioneer's auto insurance company. Employee must meet the requirements of Pioneer's approved driver policy and guidelines.
• Mental Health Professional (MHP) criteria in Washington state:
  • A psychiatrist, psychologist, psychiatric nurse, or social worker as defined in chapters 71.05 RCW and 71.34 RCW
  • A person who is licensed by the Department of Health as a Mental Health Counselor, Mental Health Counselor Associate, Marriage and Family Therapist, or Marriage and Family Therapist Associate
  • A person who is registered by the Department of Health as an Agency Affiliated Counselor who has a master's degree or further advanced degree in counseling or one of the social sciences from an accredited college or university. In addition, at least two years of experience in direct treatment of person(s) with mental illness or emotional disturbance, such experience gained under the supervision of a mental health professional recognized by the department or attested to by the licensed behavioral health agency.

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws.All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.