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Client Services Associate Ii Jobs in Georgia (NOW HIRING)

TransPerfect

Client Services Associate

Atlanta, GA · On-site

Client Services Associate TransPerfect is more than just a job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100 ...

Rubicon

Client Services Associate

Atlanta, GA · Remote

$20/hr

Client Services Associate Location: Remote/Hybrid - USA Reports to: Key Account Manager Department ... Two (2)+ years of experience in customer service roles. * Experience in entering a high volume of ...

Rubicon

Client Services Associate

Atlanta, GA · On-site

$20/hr

Client Services Associate Location: Remote/Hybrid - USA Reports to: Key Account Manager Department ... Two (2)+ years of experience in customer service roles. * Experience in entering a high volume of ...

Rubicon Global

Client Services Associate

Atlanta, GA · On-site

$20/hr

Client Services Associate Location: Remote/Hybrid - USA Reports to: Key Account Manager Department ... Two (2)+ years of experience in customer service roles. * Experience in entering a high volume of ...

TransPerfect

Client Services Associate

Atlanta, GA · On-site

Overview We're looking for a Client Services Associate to join our team! In this role, you'll be the main point of contact for clients, working closely with our Production team to make sure projects ...

Semantix

Client Services Associate

Atlanta, GA · On-site

Overview We're looking for a Client Services Associate to join our team! In this role, you'll be the main point of contact for clients, working closely with our Production team to make sure projects ...

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Client Services Associate Ii information

What skills and qualifications are needed to thrive as a Client Services Associate II?

To thrive as a Client Services Associate II, you need strong customer service skills, attention to detail, and a background in business or finance, often with a relevant bachelor’s degree. Familiarity with CRM software, financial platforms, and Microsoft Office Suite is typically required, and FINRA certifications may be beneficial in financial services environments. Excellent communication, problem-solving abilities, and teamwork are crucial soft skills for building client relationships and resolving issues efficiently. These competencies ensure high-quality client support, drive satisfaction, and contribute to overall organizational success.

What opportunities for career advancement are typically available to a Client Services Associate II within a financial services firm?

Client Services Associate II roles often serve as a stepping stone to more senior positions within client services, account management, or even advisory roles. By gaining hands-on experience with client interactions, operational processes, and financial products, associates build a strong foundation for progression. Many firms encourage internal mobility, so high performers may transition into roles such as Senior Client Associate, Relationship Manager, or Operations Supervisor. Additionally, pursuing relevant certifications or additional training can further expand career options within the firm.

What is a Client Services Associate II?

A Client Services Associate II is a mid-level professional who supports clients by addressing their inquiries, processing transactions, and providing information about products or services. They often work in financial services, banking, or other client-focused industries, acting as a key point of contact for clients. In addition to resolving client issues, they may assist with account management, documentation, and ensuring compliance with company policies. Their role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently.

What is the difference between Client Services Associate II vs Client Services Associate I?

AspectClient Services Associate IIClient Services Associate I
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentCustomer service, financial or client-focused settings, often with increased responsibilitiesCustomer service, financial or client-focused settings, entry-level
Employer & Industry UsageFinancial services, banking, insurance, investment firmsFinancial services, banking, insurance, investment firms
Common Search & Comparison IntentUnderstanding role progression, responsibilities, and qualificationsEntry-level duties, basic client interaction

The main difference between Client Services Associate II and Client Services Associate I lies in experience and responsibilities. The II level typically requires more experience and involves handling more complex client issues, whereas the I level is more entry-level with basic client interactions. Both roles are common in financial and customer service industries and share similar work environments and employer usage.

What are the most commonly searched types of Client Services Ii jobs in Georgia? The most popular types of Client Services Ii jobs in Georgia are:
What cities in Georgia are hiring for Client Services Associate Ii jobs? Cities in Georgia with the most Client Services Associate Ii job openings:
Client Services Associate Ii jobs near you

Client Services Associate

TransPerfect

Atlanta, GA • On-site

Other

Re-posted 13 days ago

TransPerfect rating

7.0

Company rating: 7.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

264th of 488 rated business services

Job description

Client Services Associate

TransPerfect is more than just a job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

We're looking for a Client Services Associate to join our team! In this role, you'll be the main point of contact for clients, working closely with our Production team to make sure projects run smoothly from start to finish. You'll help coordinate new projects, manage preflight tasks, enter key details into internal systems, and ensure everything is ready for production.

  • Respond to client requests for new project initiatives through our centralized technology
  • Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
  • Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
  • Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
  • Where applicable, initiate some project specifics to set the production team/individual project up for success
  • Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service
  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
  • Serve as the central point of contact for and liaison between external client contact and internal production staff
  • Set and fulfill client expectations
  • Comply with all ISO regulations, processes and procedures
  • Potentially troubleshoot problem projects
  • Understand and abide by individual project instructions and effectively communicate to the production team
  • Investigate client complaints where applicable
  • Discuss issues with clients and production staff and creatively problem solve to alleviate issues
  • Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor
  • Equal opportunities within an environment that celebrates diversity.
  • Possibility to collaborate with the managers and colleagues from different, international locations.
  • Friendly working environment.
  • Opportunities to learn and grow within the Company.
Required Experience and Qualifications:
  • Minimum Bachelor's degree or its equivalent
  • Experience in customer service
  • Experience building relationships with clients and co-workers
Desired Skills and Experience:
  • Knowledge of a second language
  • Experience coordinating projects and assignment of resources

What TransPerfect employees say

Pay

Benefits

Hours and flexibility

Workplace

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About TransPerfect

Sourced by ZipRecruiter

TransPerfect was founded in 1992 with a simple mission to provide the highest quality language services to leading organizations worldwide. Started as a two-person company operating out of a dorm room, TransPerfect has spent nearly three decades solving global business challenges for our clients, and has turned into one of the most successful growth stories in the business world.

Industry

Translation services

Company size

5,001 - 10,000 Employees

Headquarters location

New York, NY, US

Year founded

1992

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