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Client Service Representative Jobs in Laurel, MD

Health Care

Client Service Specialist

Baltimore, MD · On-site

$17 - $22.25/hr

This role coaches and mentors client service representatives (CSRs) and exemplifies excellent first line customer service. Key Role Responsibilities * Performs and fulfills all of the duties and ...

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Client Service Representative information

See Laurel, MD salary details

$9

$18

$26

How much do client service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for client service representative in Laurel, MD is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a client service representative?

A Client Service Representative is a professional responsible for interacting with customers to address their needs, answer questions, and resolve issues related to a company’s products or services. They often serve as the first point of contact, ensuring customers have positive experiences and receive timely assistance. Duties typically include answering calls or emails, processing orders, and providing information about products or services. Strong communication and problem-solving skills are essential for this role.

What are some common challenges faced by client service representatives and how can they be overcome?

Client Service Representatives often encounter challenges such as managing high call volumes, addressing diverse client needs, and resolving complaints efficiently. To overcome these, it’s important to develop strong communication and active listening skills, stay organized, and remain patient under pressure. Many organizations provide ongoing training and support, and collaboration with team members is encouraged to share best practices and resolve complex issues. Maintaining a positive attitude and utilizing available resources can help ensure client satisfaction and personal success in the role.

What are the key skills and qualifications needed to thrive as a client service representative, and why are they important?

To excel as a Client Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you build rapport and effectively resolve client concerns. These skills are crucial for ensuring client satisfaction, fostering loyalty, and maintaining the company’s reputation.

What is the difference between Client Service Representative vs Customer Support Specialist?

AspectClient Service RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma; some roles prefer associate's degreeHigh school diploma; certifications optional
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, online chat, technical support environments
Employer & Industry UsageFinancial services, insurance, retailTechnology, telecom, e-commerce
Common Search & ComparisonCustomer interaction, client retention, account managementTechnical issues, troubleshooting, product support

The main difference is that Client Service Representatives focus on managing client accounts and maintaining relationships, often in financial or retail sectors. Customer Support Specialists primarily handle technical issues and troubleshooting, typically in tech or telecom industries. Both roles require strong communication skills but serve different customer needs and environments.

More about Client Service Representative jobs

What cities near Laurel, MD are hiring for Client Service Representative jobs?

Cities near Laurel, MD with the most Client Service Representative job openings:

Client Service Representative jobs near you
Infographic showing various Client Service Representative job openings in Laurel, MD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,764 per year, or $18.6 per hour.

Veterinary ER Client Service Representative - Mid Shift Opportunity Available

ANNE ARUNDEL VETERINARY EMERGENCY CLINIC

Annapolis, MD • On-site

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Client Service Representative

Help clients. Support pets. Make a real impact.

Looking for meaningful work? Come join our front desk!

Anne Arundel Veterinary Emergency Clinic (AAVEC) has been delivering outstanding patient care for over 30+ years. Located just five minutes from downtown Annapolis, our state-of-the-art emergency and referral center is open 24 hours a day, 7 days a week, 365 days a year.

We are proud to have a large, collaborative team that includes over 20+ veterinarians, 50+ technicians, 20+ assistants, and 15+ client service representatives. In addition to our emergency and critical care services, we work alongside on-site specialists in Neurology, Cardiology, Internal Medicine, Oncology, Surgery, Ophthalmology, and Rehabilitation.

We are currently seeking compassionate and experienced Client Service Representatives (CSRs) to join our front desk team, with openings for both day and mid shifts.

Who You Are

You're the calm in the storm. You communicate clearly, think quickly, and understand that a kind word or steady tone can make all the difference for a client in crisis. You take pride in creating a positive, professional experience—even when things get hectic. You're highly organized, detail-oriented, and able to juggle multiple responsibilities without losing your sense of empathy or composure.

What You'll Do

  • Greet clients warmly and professionally—both in person and over the phone
  • Triage incoming calls using a multi-line phone system, assess urgency, and respond to inquiries promptly and accurately
  • Evaluate arriving cases to help prioritize patient care
  • Clearly explain treatment plans, next steps, and associated costs
  • Act as a communication link between clients, clinicians, and referring veterinarians
  • Process payments and financial transactions accurately and with discretion
  • Maintain and update electronic medical records and patient documentation
  • Provide emotional support and guidance—especially during sensitive or end-of-life situations
  • Facilitate smooth check-in, update, and discharge processes
  • Handle client concerns and complaints with empathy and professionalism
  • Maintain a clean, welcoming, and organized lobby/waiting area
  • Collaborate with fellow CSRs to ensure seamless team coverage and support

What We're Looking For

  • Veterinary experience or a minimum of 2 years of high-level customer service experience (experience in fast-paced, emotionally demanding environments strongly preferred)
  • Self-motivated and able to work independently without constant supervision
  • Skilled at multitasking and communicating clearly under pressure
  • Strong attention to detail and confidence working with sensitive or confidential information
  • Tech-savvy and quick to learn veterinary-specific software systems
  • Professional demeanor with experience in de-escalating tense or emotional situations
  • Flexible, adaptable, and eager to learn and grow in a fast-paced environment
  • Availability to work weekends and holidays as part of a rotating schedule

Available Shifts

  • Day Shift: 6:00am – 4:00pm, 7:00am – 5:00pm, or 8:00am – 6:00pm
  • Mid Shift: 12:00pm – 10:00pm

CSRs work four 10-hour shifts per week, allowing for an extra day off and improved work-life balance. While schedules are not fixed, hours remain consistent. Team members hired for day shifts will remain on day shift schedules. Specific days may vary slightly based on the needs of the clinic.

Why Work at AAVEC?

At AAVEC, we know that veterinary medicine is a team sport—and we couldn't do what we do without the dedication, talent, and compassion of our staff. That's why we work hard to create an environment where our people feel valued, supported, and inspired.

We're not just co-workers—we're a team, and we take care of each other like one. From the front desk to the ICU, everyone plays a critical role in the care we provide. And because we know this work is both meaningful and challenging, we make sure to recognize and celebrate our team throughout the year.

Here's just a glimpse of what makes AAVEC a great place to be:

  • Quarterly staff events & team-building activities (Staff Olympics, Pumpkin Decorating Contests, Secret Santa, and more)
  • Celebrations for milestones, achievements, and everyday wins
  • Festive hospital-wide decorations during Mardi Gras, Halloween, St. Patrick's Day, and beyond
  • Community giving on behalf of our team to causes like the SPCA, Breast Cancer Awareness, and Suicide Prevention
  • A culture that prioritizes kindness, growth, and mutual respect

Whether you're on the phones, supporting clients, or helping navigate emergencies, your work here truly matters—and we make sure you feel that every step of the way.

Benefits

We offer a comprehensive benefits package designed to support and reward our team members:

  • Competitive hourly pay (commensurate with experience)
  • Four 10-hour shifts per week for improved work-life balance
  • Shift differential for afternoons, evenings and overnight hours
  • Holiday pay
  • Medical, Dental, and Vision Insurance
  • Employee Assistance Program (EAP)
  • Short-Term, Long-Term Disability & Life Insurance
  • Referral Program
  • Paid Time Off (PTO)
  • 401(k) with employer match
  • Generous employee pet care discount
  • Company paid uniforms
  • Opportunities for training and career development
  • A close-knit, collaborative, mission-driven team

Join us and make a difference—one client, one pet, one moment at a time.

Apply