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Client Service Representative Jobs in Dallas, TX

CSC

Client Service Representative

The Colony, TX · On-site

$14.75 - $20.25/hr

Client Service Representative - Annual Reports Dallas-Forth Worth, TX (Onsite) Monday - Friday, 9:00am-6:00pm Are you passionate about delivering exceptional service? Us too. We're hiring a Client ...

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How much do client service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for client service representative in Dallas, TX is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.67 per hour, depending on experience, location, and employer.

What is a client service representative?

A Client Service Representative is a professional responsible for interacting with customers to address their needs, answer questions, and resolve issues related to a company’s products or services. They often serve as the first point of contact, ensuring customers have positive experiences and receive timely assistance. Duties typically include answering calls or emails, processing orders, and providing information about products or services. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a client service representative, and why are they important?

To excel as a Client Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you build rapport and effectively resolve client concerns. These skills are crucial for ensuring client satisfaction, fostering loyalty, and maintaining the company’s reputation.

What are some common challenges faced by client service representatives and how can they be overcome?

Client Service Representatives often encounter challenges such as managing high call volumes, addressing diverse client needs, and resolving complaints efficiently. To overcome these, it’s important to develop strong communication and active listening skills, stay organized, and remain patient under pressure. Many organizations provide ongoing training and support, and collaboration with team members is encouraged to share best practices and resolve complex issues. Maintaining a positive attitude and utilizing available resources can help ensure client satisfaction and personal success in the role.

What is the difference between Client Service Representative vs Customer Support Specialist?

AspectClient Service RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma; some roles prefer associate's degreeHigh school diploma; certifications optional
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, online chat, technical support environments
Employer & Industry UsageFinancial services, insurance, retailTechnology, telecom, e-commerce
Common Search & ComparisonCustomer interaction, client retention, account managementTechnical issues, troubleshooting, product support

The main difference is that Client Service Representatives focus on managing client accounts and maintaining relationships, often in financial or retail sectors. Customer Support Specialists primarily handle technical issues and troubleshooting, typically in tech or telecom industries. Both roles require strong communication skills but serve different customer needs and environments.

How much do you get paid as a client service representative?

The average salary for a client service representative typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced representatives or those in specialized fields can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What are the 5 skills of a client service representative?

A client service representative needs strong communication skills to effectively interact with clients, problem-solving abilities to address issues promptly, active listening to understand customer needs, patience to handle difficult situations, and organizational skills to manage multiple accounts and tasks efficiently. Proficiency in customer service tools and a professional attitude are also important for success in this role.
More about Client Service Representative jobs

What are the most commonly searched types of Client Service Representative jobs in Dallas, TX?

The most popular types of Client Service Representative jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Client Service Representative jobs?

Cities near Dallas, TX with the most Client Service Representative job openings:

Client Service Representative jobs near you
Infographic showing various Client Service Representative job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,677 per year, or $18.6 per hour.

Client Service Representative

Serveway Heating and Air Conditioning

Dallas, TX • On-site

$60K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Client Service Representative (CSR)

The Client Service Representative is responsible for:

Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit.

Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.

Making absolutely sure that a client is notified ahead of time if the technician is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client’s satisfaction.

Making sure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls.

The Lead Client Service Representative will also assist with supervising and assisting in the dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction.

Make sure the technicians are debriefed on each call and that they collect payment on every call.

Obey company Code of Ethics and the Team Rules.

Potential Total Compensation Range: $25-60K annually; numbers range greatly due to experience and if the CSR adopts team lead responsibilities.

Daily Activities Of A Customer Care Representative Champion

  1. Provide a first impression that radiates your business is extremely competent and capable of handling the caller’s challenges: • Answer The Phone Correctly And Happily! • Answer the clients questions or concerns • Use the right words • Convert caller into a client/schedule service call • Schedule accordingly to Service Call Priority • Plant Club Membership seeds in clients mind • Handle Client Concerns

  2. Serve as the client’s spokesperson to communicate to Serveway: • What the client wants • When they would like it done • How they would like it done • Fight for the clients need for service now!

  3. Go Get Them Telephone Support! • Schedule Club Membership Visits (Resell If Necessary) • Reschedule overloaded calls directed from dispatcher

  4. Office Duties • Data Entry Club Memberships Opportunities Equipment Other • Track Call Percentages • Generate Reports • Keep Office Clean

  5. Perform Happy Calls • Contact Clients After Call To Ensure 100% Satisfaction • Present Any Concerns To Service Manager

  6. Handle Client Concerns • Comfort Client When They Call In • Discuss With Team Leader And Call Them Back

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