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Client Service Representative Jobs in Maryland (NOW HIRING)

GoodVets

Client Service Representative

Silver Spring, MD · On-site

$19.25 - $24/hr

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and ...

GoodVets

Client Service Representative

Silver Spring, MD · On-site

$16.50 - $22.50/hr

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and ...

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How much do client service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for client service representative in Maryland is $18.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.29 per hour, depending on experience, location, and employer.

What is a client service representative?

A Client Service Representative is a professional responsible for interacting with customers to address their needs, answer questions, and resolve issues related to a company’s products or services. They often serve as the first point of contact, ensuring customers have positive experiences and receive timely assistance. Duties typically include answering calls or emails, processing orders, and providing information about products or services. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a client service representative, and why are they important?

To excel as a Client Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you build rapport and effectively resolve client concerns. These skills are crucial for ensuring client satisfaction, fostering loyalty, and maintaining the company’s reputation.

What are some common challenges faced by client service representatives and how can they be overcome?

Client Service Representatives often encounter challenges such as managing high call volumes, addressing diverse client needs, and resolving complaints efficiently. To overcome these, it’s important to develop strong communication and active listening skills, stay organized, and remain patient under pressure. Many organizations provide ongoing training and support, and collaboration with team members is encouraged to share best practices and resolve complex issues. Maintaining a positive attitude and utilizing available resources can help ensure client satisfaction and personal success in the role.

What is the difference between Client Service Representative vs Customer Support Specialist?

AspectClient Service RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma; some roles prefer associate's degreeHigh school diploma; certifications optional
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, online chat, technical support environments
Employer & Industry UsageFinancial services, insurance, retailTechnology, telecom, e-commerce
Common Search & ComparisonCustomer interaction, client retention, account managementTechnical issues, troubleshooting, product support

The main difference is that Client Service Representatives focus on managing client accounts and maintaining relationships, often in financial or retail sectors. Customer Support Specialists primarily handle technical issues and troubleshooting, typically in tech or telecom industries. Both roles require strong communication skills but serve different customer needs and environments.

How much do you get paid as a client service representative?

The average salary for a client service representative typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced representatives or those in specialized fields can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What are the 5 skills of a client service representative?

A client service representative needs strong communication skills to effectively interact with clients, problem-solving abilities to address issues promptly, active listening to understand customer needs, patience to handle difficult situations, and organizational skills to manage multiple accounts and tasks efficiently. Proficiency in customer service tools and a professional attitude are also important for success in this role.
More about Client Service Representative jobs

What cities in Maryland are hiring for Client Service Representative jobs?

Cities in Maryland with the most Client Service Representative job openings:

Client Service Representative jobs near you
Infographic showing various Client Service Representative job openings in Maryland as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,946 per year, or $18.2 per hour.

Client Service Representative

Buckeystown Veterinary Hospital

Buckeystown, MD • On-site

$14.75 - $20.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Client Service Representative

Buckeystown Veterinary Hospital, established in 1989, is a small animal practice located just outside of Frederick, Maryland. We provide comprehensive services that include Wellness and Preventive Care, as well as on-site supportive services include Pet Boarding, professional Grooming services, and Dog Training Classes for every level of skill and handling.

Client Service Representative

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.

Primary Responsibilities:

  • Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
  • Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
  • Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
  • Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
  • Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
  • Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
  • Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
  • Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
  • Fill veterinary prescriptions accurately and provide instructions to clients.
  • Assist with over-the-counter product sales and maintain inventory.
  • Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
  • Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
  • Participate in opening, closing, and weekend duties as assigned.
  • Perform all other duties as assigned.

Qualifications:

  • High school diploma or equivalent required.
  • Previous experience working with animals preferred; veterinary or animal care background strongly valued.
  • Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
  • Accurate data entry and record-keeping skills.
  • Able to perform basic math for cash handling, billing, and appointment management.
  • Manual dexterity required for typing, filing, and handling patients or supplies.
  • Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
  • Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.
  • Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
  • Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
  • Professional, neat appearance consistent with hospital standards.

Hours:

  • Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

    • Compensation and Benefits:

    • We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

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