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Client Service Representative Jobs in Maryland (NOW HIRING)

GoodVets

Client Service Representative

Silver Spring, MD · On-site

$19.25 - $24/hr

Client Service Representative GoodVets Silver Spring - Silver Spring, MD Who We Are: GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate ...

GoodVets

Client Service Representative

Silver Spring, MD · On-site

$19.25 - $24/hr

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and ...

GoodVets

Client Service Representative

Silver Spring, MD · On-site

$16.50 - $22.50/hr

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and ...

Health Care

Client Service Representative

Baltimore, MD · On-site

$16 - $21.50/hr

Client Access Associate II (CAAII) The Client Access Associate II (CAAII) position routinely ... This role, coaches and mentors CAAIs and exemplifies excellent customer service. Key Role ...

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Client Service Representative information

See Maryland salary details

$9

$18

$26

How much do client service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for client service representative in Maryland is $18.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.29 per hour, depending on experience, location, and employer.

What is a client service representative?

A Client Service Representative is a professional responsible for interacting with customers to address their needs, answer questions, and resolve issues related to a company’s products or services. They often serve as the first point of contact, ensuring customers have positive experiences and receive timely assistance. Duties typically include answering calls or emails, processing orders, and providing information about products or services. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a client service representative, and why are they important?

To excel as a Client Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you build rapport and effectively resolve client concerns. These skills are crucial for ensuring client satisfaction, fostering loyalty, and maintaining the company’s reputation.

What are some common challenges faced by client service representatives and how can they be overcome?

Client Service Representatives often encounter challenges such as managing high call volumes, addressing diverse client needs, and resolving complaints efficiently. To overcome these, it’s important to develop strong communication and active listening skills, stay organized, and remain patient under pressure. Many organizations provide ongoing training and support, and collaboration with team members is encouraged to share best practices and resolve complex issues. Maintaining a positive attitude and utilizing available resources can help ensure client satisfaction and personal success in the role.

What is the difference between Client Service Representative vs Customer Support Specialist?

AspectClient Service RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma; some roles prefer associate's degreeHigh school diploma; certifications optional
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, online chat, technical support environments
Employer & Industry UsageFinancial services, insurance, retailTechnology, telecom, e-commerce
Common Search & ComparisonCustomer interaction, client retention, account managementTechnical issues, troubleshooting, product support

The main difference is that Client Service Representatives focus on managing client accounts and maintaining relationships, often in financial or retail sectors. Customer Support Specialists primarily handle technical issues and troubleshooting, typically in tech or telecom industries. Both roles require strong communication skills but serve different customer needs and environments.

How much do you get paid as a client service representative?

The average salary for a client service representative typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced representatives or those in specialized fields can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What are the 5 skills of a client service representative?

A client service representative needs strong communication skills to effectively interact with clients, problem-solving abilities to address issues promptly, active listening to understand customer needs, patience to handle difficult situations, and organizational skills to manage multiple accounts and tasks efficiently. Proficiency in customer service tools and a professional attitude are also important for success in this role.
More about Client Service Representative jobs

What cities in Maryland are hiring for Client Service Representative jobs?

Cities in Maryland with the most Client Service Representative job openings:

Client Service Representative jobs near you
Infographic showing various Client Service Representative job openings in Maryland as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,946 per year, or $18.2 per hour.

Client Service Representative

GoodVets

Silver Spring, MD • On-site

$19.25 - $24/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Client Service Representative

GoodVets Silver Spring - Silver Spring, MD

Who We Are:

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

The Opportunity:

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you'll ensure every interaction reflects our values of warmth, professionalism, and empathy.

This is more than a front-desk role—it's a critical position that shapes the client experience and supports the success of the hospital as a whole.

What You'll Do :
  • Deliver elevated customer service with warmth, empathy, and professionalism
  • Greet clients and manage the check-in/check-out process with efficiency and care
  • Answer and triage phone calls using a multi-line system
  • Schedule appointments, procedures, and follow-ups in coordination with the clinical team
  • Process payments and ensure accurate invoicing
  • Monitor the flow of patients and clients throughout the day
  • Maintain a clean and organized reception and lobby area
  • Communicate effectively with doctors, technicians, and managers to ensure smooth operations
  • Assist emotionally stressed clients with compassion and clarity
  • Support occasional light administrative and cleaning duties as needed
Our Client Service Representatives Have:
  • Availability to work evenings and weekends
  • Previous veterinary or medical front-desk experience (preferred, not required)
  • Strong communication and interpersonal skills
  • Comfort working in a fast-paced environment with multiple priorities
  • Familiarity with Windows-based systems and practice management software (or a willingness to learn)
  • A positive, team-first attitude and a passion for creating a welcoming environment
What We Offer:
  • Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage
  • 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
  • Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
  • Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
  • A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins—big and small
Ready to take the next step in your career?

At GoodVets, you're not just a CSR—you're a vital part of redefining the veterinary experience.

Apply today and let's build something exceptional—together.

Compensation Range

$19.25 - $24 USD

Apply