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Client Service Professional Jobs in Nepean, ON (NOW HIRING)

McMillan LLP

Receptionist and Events Assistant

Ottawa, ON · On-site

CA$48K - CA$53K/yr

Act as a client service ambassador, ensuring a professional corporate image and an exceptional first impression for all guests and clients * Greet and announce all visitors and answer and transfer ...

City of Ottawa

Intraday Analyst

Ottawa, ON · On-site

CA$56K - CA$79K/yr

CERTIFICATIONS AND LICENCES Certified Workforce Planning Professional (CWPP) is an asset KNOWLEDGE ... The operations, values, culture and organizational structure of the Client Services branch ...

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All JobsClient Service Professional JobsClient Service Professional Jobs in Nepean, ON

Client Service Professional information

See Nepean, ON salary details

$7

$15

$26

How much do client service professional jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for client service professional in Nepean, ON is $15.22, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $18.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service professional?

To thrive as a Client Service Professional, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Empathy, patience, and the ability to remain composed under pressure are standout soft skills in this role. These skills ensure that client needs are addressed efficiently, fostering positive relationships and contributing to client satisfaction and retention.

What are some common challenges faced by client service professionals and how can they be managed effectively?

Client Service Professionals often encounter challenges such as managing high client expectations, handling multiple inquiries simultaneously, and resolving difficult situations in a timely manner. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for overcoming these challenges. Many teams provide ongoing training and mentorship to help new hires develop these skills, and collaboration with colleagues is encouraged to share best practices and support each other in delivering excellent service.

Is client service professional a good career?

A client service professional role involves assisting customers, resolving issues, and maintaining positive relationships, which can lead to stable employment and opportunities for advancement. The career often requires strong communication skills, problem-solving abilities, and familiarity with customer management tools. It can be a good choice for individuals interested in customer interaction and service-oriented work.

What does a client service professional do?

A client service professional is responsible for assisting clients by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or in person, and require strong communication and problem-solving skills to ensure customer satisfaction.

What cities near Nepean, ON are hiring for Client Service Professional jobs?

Cities near Nepean, ON with the most Client Service Professional job openings:

Client Service Professional jobs near you
Infographic showing various Client Service Professional job openings in Nepean, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $31,668 per year, or $15.2 per hour.

Bilingual Facilities Services Coordinator (English/French)

Brookfield Global Integrated Solutions (BGIS)

Ottawa, ON • On-site

CA$47K - CA$58K/yr

Full-time

Posted 13 days ago

Job description

Bilingual Facilities Services Coordinator (English/French)

At BGIS, we believe facility services are about more than buildings-they're about people. Every service request, every interaction, and every solution contributes to creating safe, productive, and exceptional environments where businesses can thrive. 

We're looking for a Bilingual Facilities Services Coordinator (English/French) who brings a passion for customer service, strong communication skills, and a solutions-focused mindset. As the first point of contact for facility-related requests, you'll play a critical role in ensuring our clients receive timely, professional, and seamless support. 

If you're energized by helping people, solving problems, and working in a fast-paced environment where no two days are the same, we'd love to hear from you. 

About the Role 

As a Bilingual Facilities Services Coordinator, you will be part of BGIS' Operations Centre-the heartbeat of our service delivery organization. Supporting clients across multiple industries, you'll act as the vital link between our customers and the teams responsible for keeping facilities operating efficiently. 

Whether you're responding to a service request, coordinating a technician dispatch, or providing updates to a client, your ability to communicate effectively, prioritize appropriately, and deliver an outstanding customer experience will be key to your success. 

This role offers an exciting opportunity to develop your career within a global organization while gaining exposure to facility management, service operations, and client support. 

What You'll Do 

You will manage incoming service requests received through phone, email, and online systems, ensuring each request is handled accurately, professionally, and with a sense of urgency. 

Your responsibilities will include: 

  • Serving as the first point of contact for facility-related service requests 
  • Responding to client inquiries in both English and French 
  • Creating, updating, and dispatching work orders to internal and external service providers 
  • Assessing service requests and determining appropriate priority levels 
  • Coordinating with technicians, vendors, landlords, and stakeholders to support timely resolution 
  • Applying client-specific service procedures and escalation protocols 
  • Maintaining accurate records within work order management systems 
  • Supporting operational improvement initiatives and team projects 
  • Maintaining confidentiality and professionalism in all client interactions 

What Makes You Successful 

You understand that outstanding customer service is built on effective communication, responsiveness, and attention to detail. You enjoy helping people, remain calm under pressure, and can balance multiple priorities in a fast-moving environment. 

You are a natural problem solver who asks the right questions, gathers information efficiently, and works collaboratively to find solutions. Whether you're speaking with clients, technicians, facility managers, or vendors, you communicate professionally and confidently. 

You are adaptable, eager to learn new systems and processes, and take pride in delivering accurate, timely support. 

What You'll Bring 

The ideal candidate will have: 

  • High school completion plus a specialized business, technical, or related course 
  • Up to 1 year of relevant customer service, service coordination, dispatch, call centre, or administrative experience 
  • Fluency in both English and French, with strong verbal and written communication skills 
  • Strong communication and interpersonal skills 
  • Excellent customer service orientation 
  • Strong organizational and multitasking abilities 
  • Ability to work effectively in a fast-paced environment 
  • Critical thinking and problem-solving skills 
  • High attention to detail and accuracy 
  • Strong computer and keyboarding skills 
  • A willingness to learn new systems, processes, and technologies 

Nice to Have 

  • Experience in facilities management, property management, building operations, or maintenance services 

Work Schedule 

The BGIS Operations Centre supports clients 24 hours a day, 7 days a week, 365 days a year. 

This position requires: 

  • Flexibility to work rotating shifts between 6:00 a.m. and 11:00 p.m. EST 
  • Availability for weekends and statutory holidays on a rotational basis 
  • Occasional overtime, depending on operational needs  

Ready to Make an Impact? 

If you're a bilingual customer service professional who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering exceptional service experiences, we'd love to hear from you. 

Apply today and help BGIS deliver exceptional service experiences that keep buildings-and businesses-running smoothly. 

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education and performance related to this role. 
 

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