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Client Service Professional Jobs in Miami, FL (NOW HIRING)

Innovetive PetCare

Client Service Supervisor

Doral, FL · On-site

$24 - $26/hr

Client Service Supervisor Department: Receptionists Employment Type: Full Time Location: Doral ... We are looking for a confident veterinary professional who thrives in a fast-paced veterinary ...

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Client Service Associate - Wealth Management

Miami, FL · On-site

$80K - $85K/yr

We are seeking a Client Service Associate to join our client's team! This role requires fluency English and Spanish and experience in wealth management. Responsibilities * Cultivate and enhance new ...

EAM WW

Client Service Representative

Miami, FL · On-site

$14.50 - $19.50/hr

Successful Client Services Specialist directly assists clients by providing support via email and phone in a professional manner. This role is critical in managing client relations. Must possess ...

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How much do client service professional jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for client service professional in Miami, FL is $16.25, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.45 per hour, depending on experience, location, and employer.

What are some common challenges faced by client service professionals and how can they be managed effectively?

Client Service Professionals often encounter challenges such as managing high client expectations, handling multiple inquiries simultaneously, and resolving difficult situations in a timely manner. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for overcoming these challenges. Many teams provide ongoing training and mentorship to help new hires develop these skills, and collaboration with colleagues is encouraged to share best practices and support each other in delivering excellent service.

What are the key skills and qualifications needed to thrive as a client service professional?

To thrive as a Client Service Professional, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Empathy, patience, and the ability to remain composed under pressure are standout soft skills in this role. These skills ensure that client needs are addressed efficiently, fostering positive relationships and contributing to client satisfaction and retention.
What are the most commonly searched types of Client Service jobs in Miami, FL? The most popular types of Client Service jobs in Miami, FL are:
What cities near Miami, FL are hiring for Client Service Professional jobs? Cities near Miami, FL with the most Client Service Professional job openings:
Client Service Professional jobs near you
Infographic showing various Client Service Professional job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,793 per year, or $16.2 per hour.

Client Service Supervisor

Innovetive PetCare

Doral, FL • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Innovetive Petcare rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

5th of 52 rated veterinary

Job description

Client Service Supervisor
Department: Receptionists
Employment Type: Full Time
Location: Doral, Florida
Compensation: $24.00 - $26.00 / hour
Description
Are you an experienced Veterinary Receptionist, Lead CSR, Veterinary Client Service Representative, or Veterinary Front Desk Supervisor looking to take the next step in your career?
Doral Centre Animal Hospital is seeking a Lead Veterinary Receptionist and Client Service Supervisor to help lead, develop, and inspire our growing Client Service team.
This is not an entry-level position.
We are looking for a confident veterinary professional who thrives in a fast-paced veterinary hospital, enjoys coaching and mentoring others, and understands the critical role the front desk plays in delivering an exceptional client experience.
As the leader of our Client Service team, you will serve as the bridge between pet owners, veterinary professionals, and hospital leadership-ensuring every client interaction reflects our commitment to compassionate care, operational excellence, and outstanding service.
What You'll Lead
Veterinary Client Service Operations
  • Lead daily front desk operations and client service workflows
  • Ensure exceptional client experiences from check-in through discharge
  • Support appointment scheduling, client communication, and hospital flow
  • Manage client concerns, service recovery, and escalated situations
  • Maintain accurate medical records, invoicing, and client documentation

Team Leadership and Staff Development
  • Assist with recruiting, interviewing, onboarding, and training new CSRs
  • Coach and mentor Client Service Representatives to support performance and growth
  • Conduct performance evaluations and ongoing development conversations
  • Foster a positive, accountable, and collaborative team culture
  • Help create clear expectations and consistent service standards

Hospital Operations and Workflow Management
  • Ensure client callbacks, follow-up communication, and front desk responsibilities are completed efficiently
  • Identify workflow opportunities and implement process improvements
  • Co-lead monthly CSR team meetings with hospital leadership
  • Support implementation of hospital initiatives and operational changes
  • Partner with leadership to improve efficiency, communication, and client satisfaction

Financial and Administrative Support
  • Review Accounts Receivable reports and assist with collection efforts
  • Support billing accuracy, financial compliance, and front desk accountability
  • Assist with operational reporting and hospital performance initiatives

What We're Looking For:
Veterinary Client Service Experience
  • Minimum 2+ years of experience in a Veterinary Hospital, Emergency Veterinary Hospital, Specialty Hospital, Urgent Care, or General Practice setting
  • Previous experience as a:
  • Veterinary Receptionist
  • Client Service Representative (CSR)
  • Veterinary Front Desk Coordinator
  • Lead Receptionist
  • Medical Receptionist
  • Client Service Supervisor

Leadership Experience
  • Experience training, mentoring, coaching, or leading team members
  • Strong conflict resolution and client service skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong organizational and communication skills

Preferred Qualifications
  • Prior supervisory or leadership experience within a veterinary hospital
  • Experience with Instinct, ezyVet, Cornerstone, AVImark, or other veterinary software platforms
  • Familiarity with Accounts Receivable processes and front desk performance metrics
  • Bilingual English and Spanish highly preferred

Who Thrives in This Role?
You are:
✔ A natural leader who enjoys developing others
✔ Passionate about veterinary medicine and client service
✔ Organized, detail-oriented, and solutions-focused
✔ Comfortable navigating difficult client conversations
✔ Able to remain calm and professional during busy or high-pressure situations
✔ Motivated by continuous improvement and operational excellence
✔ Excited to help build and strengthen a high-performing veterinary team
Schedule Requirements
  • Full-Time Position
  • Flexible availability required
  • Ability to support evenings, weekends, and holiday rotations as needed

Full-Time Benefits Through Innovetive Petcare
Doral Centre Animal Hospital is proud to partner with Innovetive Petcare, offering a comprehensive benefits package that supports your health, wellbeing, and professional growth.
Why You'll Love Working With Us:
  • Competitive Compensation
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Employee Assistance Program (EAP)
  • Employee Pet Care Discounts
  • Life Insurance and Disability Coverage
  • Professional Development Opportunities
  • Leadership Development and Career Growth
  • Access to a National Network of Veterinary Professionals

Join a Team That Values Leadership
At Doral Centre Animal Hospital, we know exceptional veterinary care starts with exceptional client service.
If you're ready to lead from the front, mentor others, improve hospital operations, and help create an outstanding experience for pets, clients, and team members alike, we want to hear from you.
Apply today to join Doral Centre Animal Hospital as our next Lead Veterinary Receptionist and Client Service Supervisor.

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