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Client Service Professional Jobs in Freeport, IL

H&R Block

Receptionist - Franchise Location

Freeport, IL · On-site

$15 - $16/hr

Joining H&R Block1 as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future. What You'll Bring to the Team: * Answer phones and greet ...

H&R Block

Receptionist - Franchise Location

Freeport, IL · On-site

$15 - $16/hr

Joining H&R Block 1 as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future. What You'll Bring to the Team: * Answer phones and greet ...

H&R Block

Multi-Office Leader

Rockford, IL · On-site

You'll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every ...

H&R Block

Multi-Office Leader

Rockford, IL · On-site

You'll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every ...

Envolve Client Services Group

Groundskeeper

Rockford, IL

$13.25 - $17/hr

Envolve Community Management Company owns and professionally manages apartment communities located in select markets throughout the southeastern United States. Currently, Envolve is searching for a ...

Worldwide TechServices

Dynamic PC Support

Rockford, IL · On-site

Answer client questions in a professional manner * Accept and deliver all service calls assigned within the established service level agreement for each client * Meet established customer service ...

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Client Service Professional information

See Freeport, IL salary details

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How much do client service professional jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for client service professional in Freeport, IL is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service professional?

To thrive as a Client Service Professional, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Empathy, patience, and the ability to remain composed under pressure are standout soft skills in this role. These skills ensure that client needs are addressed efficiently, fostering positive relationships and contributing to client satisfaction and retention.

What are some common challenges faced by client service professionals and how can they be managed effectively?

Client Service Professionals often encounter challenges such as managing high client expectations, handling multiple inquiries simultaneously, and resolving difficult situations in a timely manner. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for overcoming these challenges. Many teams provide ongoing training and mentorship to help new hires develop these skills, and collaboration with colleagues is encouraged to share best practices and support each other in delivering excellent service.

Is client service professional a good career?

A client service professional role involves assisting customers, resolving issues, and maintaining positive relationships, which can lead to stable employment and opportunities for advancement. The career often requires strong communication skills, problem-solving abilities, and familiarity with customer management tools. It can be a good choice for individuals interested in customer interaction and service-oriented work.

What does a client service professional do?

A client service professional is responsible for assisting clients by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or in person, and require strong communication and problem-solving skills to ensure customer satisfaction.

What cities near Freeport, IL are hiring for Client Service Professional jobs?

Cities near Freeport, IL with the most Client Service Professional job openings:

Client Service Professional jobs near you

Virtual Travel Customer Service

Rockford, IL • Remote

Genovaire Travel Group
See more jobs at Genovaire Travel Groupexternal

$15 - $19/hr

Full-time

Re-posted 5 days ago

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

  • Provide assistance through email, chat, and phone communication

  • Help with itinerary changes, updates, and general travel questions

  • Provide destination and travel guideline information

  • Follow up with travelers before departure

  • Resolve concerns while maintaining a positive customer experience

Ideal Candidate

  • Friendly and professional communication style

  • Customer support experience preferred

  • Reliable and organized

  • Comfortable using online tools and learning new systems

  • Interest in travel and client satisfaction

What We Offer

  • Remote work flexibility

  • Training provided

  • Ongoing team support

  • Professional development opportunities

  • Access to travel-related perks

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