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Client Service Professional Jobs in Edmonton, AB

CIBC

Client Service Representative [Hourly]

Edmonton, AB · On-site

We need talented, passionate professionals who are dedicated to doing what's right for our clients ... As a Client Service Representative, whether it's answering questions, assisting with transactions ...

CIBC

Client Service Representative [Hourly]

Edmonton, AB · On-site

We need talented, passionate professionals who are dedicated to doing what's right for our clients ... As a Client Service Representative, whether it's answering questions, assisting with transactions ...

CIBC

Client Service Representative [Hourly]

Edmonton, AB · On-site

We need talented, passionate professionals who are dedicated to doing what's right for our clients ... As a Client Service Representative, whether it's answering questions, assisting with transactions ...

CIBC US

Client Service Representative [Hourly]

Leduc, AB · On-site

We need talented, passionate professionals who are dedicated to doing what's right for our clients ... As a Client Service Representative, whether it's answering questions, assisting with transactions ...

CIBC

Client Service Representative [Hourly]

Leduc, AB · On-site

We need talented, passionate professionals who are dedicated to doing what's right for our clients ... As a Client Service Representative, whether it's answering questions, assisting with transactions ...

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Client Service Professional information

See Edmonton, AB salary details

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$26

How much do client service professional jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for client service professional in Edmonton, AB is $15.30, according to ZipRecruiter salary data. Most workers in this role earn between $10.10 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service professional?

To thrive as a Client Service Professional, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Empathy, patience, and the ability to remain composed under pressure are standout soft skills in this role. These skills ensure that client needs are addressed efficiently, fostering positive relationships and contributing to client satisfaction and retention.

What are some common challenges faced by client service professionals and how can they be managed effectively?

Client Service Professionals often encounter challenges such as managing high client expectations, handling multiple inquiries simultaneously, and resolving difficult situations in a timely manner. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for overcoming these challenges. Many teams provide ongoing training and mentorship to help new hires develop these skills, and collaboration with colleagues is encouraged to share best practices and support each other in delivering excellent service.

Is client service professional a good career?

A client service professional role involves assisting customers, resolving issues, and maintaining positive relationships, which can lead to stable employment and opportunities for advancement. The career often requires strong communication skills, problem-solving abilities, and familiarity with customer management tools. It can be a good choice for individuals interested in customer interaction and service-oriented work.

What does a client service professional do?

A client service professional is responsible for assisting clients by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or in person, and require strong communication and problem-solving skills to ensure customer satisfaction.

What are the most commonly searched types of Client Service jobs in Edmonton, AB?

The most popular types of Client Service jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Client Service Professional jobs?

Cities near Edmonton, AB with the most Client Service Professional job openings:

Client Service Professional jobs near you
Infographic showing various Client Service Professional job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,828 per year, or $15.3 per hour.

Client Service Team Manager

Effortless Admin Inc

Edmonton, AB

Full-time

Re-posted 24 days ago

Job description

About Effortless Admin

Effortless Admin is a fully web-based, multi-carrier, software solution thatprovidesemployers an effortless way of managing employee benefits. Our goal is to provide the best benefits administration experience to employers and their employees, empower advisors, andultimately bringeveryone together to work as effectively as possible. As an expanding organization,we'reseeking motivated leaders who want to join us on our growth trajectory.

Why This Role Is CriticalToOur Success

The Client Service Team Manager plays a pivotal role in our organization by leading our client-facing service teams that are the backbone of our customer experience.You'lloversee a team of specialists who support our clients inutilizingour industry-leading benefits administration platform.We'relooking for a service-oriented leader with Canadian benefits administration experience who can drive team performance whilemaintainingourhigh standardsof customer satisfaction.You'llcollaborate closely with our development team to ensure our software continues to meet and exceed client expectations.

This is a full-time permanent position with a competitive compensation and benefits package. This position is in-person, on-site in Edmonton, AB.

Key Responsibilities

  • Lead, mentor, and develop a team of Group Benefits Specialists who support plan sponsors and members
  • Establish andmaintainservice level standards, ensuring exceptional customer support via live chat, email, and phone
  • Collaborate with the development team to provide service team insights for product improvements and refinements
  • Implement training programs to ensure team membersremaincurrent on product features and benefits administration best practices
  • Monitor team workload and performance metrics,making adjustmentsas needed tooptimizeefficiency
  • Identifytrends in client inquiries and issues to proactively address recurring challenges
  • Serve as an escalation point for complex client situations,demonstratingadvanced problem-solving skills
  • Create andmaintaindocumentation of service procedures and best practices
  • Regularly report on team performance and client satisfaction metrics to senior leadership

Qualifications

  • 3+ years of leadership experience in a client service environmentrequired
  • Canadian benefits administration experiencepreferred
  • MinimumBachelor'sdegree(or equivalent)in Business Admin or related fieldpreferred
  • GBA Designationpreferred
  • Proventrack recordof building and leading high-performing teams
  • Excellent verbal and written communication skills
  • Strong organizational and project management abilities
  • Ability to analyze service data and implement improvements based on findings
  • Bilingual in English and French is an asset but notrequired

What We Offer

  • The opportunity to shape the service experience for Canada's top benefits administration technology provider
  • Leadership role in a growing, innovative company that values employee development
  • Collaboration with industry experts and ourcutting-edgedevelopment team
  • Competitive salary, comprehensive benefits package, and performance incentives
  • Professional development opportunities and leadership training
  • A flexible company culture that celebrates success and values work-life balance
  • The chance to make a significant impact on our business growth and customer satisfaction

Ifyou'repassionate about client service excellence, have a deep understanding of the Canadian benefits industry, and thrive in a leadership role, we want to hear from you. Pleasesubmityour resume and cover letter detailing your experience in team management and benefits administration.

Effortless Admin is committed to building diverse teams and an inclusive workplace. We encourage applications from all qualified candidates.

Apply