Client Service Manager
Houston, TX · On-site
The Client Service Manager is accountable for all aspects of benefits administration delivery for ... Advanced knowledge of benefits administration, including products and services, operations, and ...
Client Service Manager
Houston, TX · On-site
The Client Service Manager is accountable for all aspects of benefits administration delivery for ... Advanced knowledge of benefits administration, including products and services, operations, and ...
Client Service Manager
Houston, TX · On-site
The Client Service Manager is accountable for all aspects of benefits administration delivery for ... Advanced knowledge of benefits administration, including products and services, operations, and ...
Client Service Manager
Houston, TX · On-site
The Client Service Manager is accountable for all aspects of benefits administration delivery for ... Advanced knowledge of benefits administration, including products and services, operations, and ...
Operation Manager
TX · On-site
Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs. * Drives company Continuous Improvement efforts and provides ideas and suggestions ...
Operation Manager
TX · On-site
Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs. * Drives company Continuous Improvement efforts and provides ideas and suggestions ...
Operation Manager
Hockley, TX · On-site
Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs. * Drives company Continuous Improvement efforts and provides ideas and suggestions ...
Operation Manager
Hockley, TX · On-site
Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs. * Drives company Continuous Improvement efforts and provides ideas and suggestions ...
The Client Service Director is a senior individual contributor role within our Client Service team ... This role blends relationship management, operational expertise and follow-through, and cross ...
The Client Service Director is a senior individual contributor role within our Client Service team ... This role blends relationship management, operational expertise and follow-through, and cross ...
Client Service Manager
Waco, TX · On-site
Client Service Manager# Client Service ManagerHot Job## OverviewPosition TypeFull Time ... Coordinate with internal and external partners as needed to support operational compliance*
Client Service Manager
Waco, TX · On-site
Client Service Manager# Client Service ManagerHot Job## OverviewPosition TypeFull Time ... Coordinate with internal and external partners as needed to support operational compliance*
Client Service Manager
Hutto, TX · On-site
$64/hr
Client Service Manager (Right-of-Way) Location: Central Texas (Hybrid) Reports To: Senior ... The opportunity to play a key role in a growing Texas operation with long-term career potential ...
New
Client Service Manager
Hutto, TX · On-site
$64/hr
Client Service Manager (Right-of-Way) Location: Central Texas (Hybrid) Reports To: Senior ... The opportunity to play a key role in a growing Texas operation with long-term career potential ...
New
OPERATION MANAGER
Houston, TX · On-site
Prepare and control operational budgets. Control inventory. Plan effective strategies for the ... Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance.
OPERATION MANAGER
Houston, TX · On-site
Prepare and control operational budgets. Control inventory. Plan effective strategies for the ... Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance.
Client Service Manager
Hutto, TX · On-site
$64/hr
Client Service Manager (Right-of-Way) Location: Central Texas (Hybrid) Reports To: Senior ... The opportunity to play a key role in a growing Texas operation with long-term career potential ...
Client Service Manager
Hutto, TX · On-site
$64/hr
Client Service Manager (Right-of-Way) Location: Central Texas (Hybrid) Reports To: Senior ... The opportunity to play a key role in a growing Texas operation with long-term career potential ...
Deliver excellence in service Lead Transportation/Service management Teams in multiple locations ... Develop and support new operational initiatives to streamline processes and reduce costs Coordinate ...
Deliver excellence in service Lead Transportation/Service management Teams in multiple locations ... Develop and support new operational initiatives to streamline processes and reduce costs Coordinate ...
OPERATION MANAGER
Houston, TX · On-site
Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance ... Implement and manage operational plans.
OPERATION MANAGER
Houston, TX · On-site
Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance ... Implement and manage operational plans.
OPERATION MANAGER
Houston, TX · On-site
Description Responsibilities: • Deliver excellence in service • Lead Transportation/Service ... fleet operations Qualifications Education/Experience • Ensure the quality management system ...
OPERATION MANAGER
Houston, TX · On-site
Description Responsibilities: • Deliver excellence in service • Lead Transportation/Service ... fleet operations Qualifications Education/Experience • Ensure the quality management system ...
This role leads a large organization of associates, team leads, and managers while also providing ... Oversee a diverse range of transaction processing and client service activities across phone and ...
This role leads a large organization of associates, team leads, and managers while also providing ... Oversee a diverse range of transaction processing and client service activities across phone and ...
Client Service Manager
Waco, TX · On-site
$42K - $43K/yr
Client Service Manager Job ID: 76929 Remote/Virtual Position : No Coverage Area: Waco and ... Manages the overall operations of a segment of the branch team. Responsible for the overall quality ...
Client Service Manager
Waco, TX · On-site
$42K - $43K/yr
Client Service Manager Job ID: 76929 Remote/Virtual Position : No Coverage Area: Waco and ... Manages the overall operations of a segment of the branch team. Responsible for the overall quality ...
Client Service Manager
$42K - $43K/yr
Client Service Manager Job ID: 76929 Remote/Virtual Position : No Coverage Area: Waco and ... Manages the overall operations of a segment of the branch team. Responsible for the overall quality ...
Quick apply
Client Service Manager
$42K - $43K/yr
Client Service Manager Job ID: 76929 Remote/Virtual Position : No Coverage Area: Waco and ... Manages the overall operations of a segment of the branch team. Responsible for the overall quality ...
Operation Manager
Humble, TX · On-site
Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ... Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink ...
Operation Manager
Humble, TX · On-site
Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ... Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink ...
Client Service Manager
Dallas, TX · On-site
Overview At Gallagher, we're looking for a Client Service Manager to join our Small Group Employee Benefits team. You'll manage a group of accounts, ensuring our clients feel supported and valued ...
Client Service Manager
Dallas, TX · On-site
Overview At Gallagher, we're looking for a Client Service Manager to join our Small Group Employee Benefits team. You'll manage a group of accounts, ensuring our clients feel supported and valued ...
Operation Manager
Humble, TX · On-site
Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ... Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink ...
Operation Manager
Humble, TX · On-site
Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ... Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink ...
Client Service Specialist
Dallas, TX · On-site
$20 - $22/hr
The Client Service Specialist serves as a key point of contact for clients, ensuring timely and ... operations * Responsible for managing order entry and fulfillment processes * Identify ...
Client Service Specialist
Dallas, TX · On-site
$20 - $22/hr
The Client Service Specialist serves as a key point of contact for clients, ensuring timely and ... operations * Responsible for managing order entry and fulfillment processes * Identify ...
Client Service Specialist
Dallas, TX · On-site
$20 - $22/hr
The Client Service Specialist serves as a key point of contact for clients, ensuring timely and ... operations * Responsible for managing order entry and fulfillment processes * Identify ...
Quick apply
Client Service Specialist
Dallas, TX · On-site
$20 - $22/hr
The Client Service Specialist serves as a key point of contact for clients, ensuring timely and ... operations * Responsible for managing order entry and fulfillment processes * Identify ...
Client Service Operation Manager information
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Client Service Manager
Houston, TX • On-site
Empyrean
• 501 - 1,000 employees501 - 1,000 employees
Full-time
Re-posted 18 days ago
Empyrean rating
4.6
Based on 6 frontline employees who took The Breakroom Quiz
Job description
JOB SUMMARY
The Client Service Manager is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. The Client Service Manager is accountable for all aspects of benefits administration delivery for their clients both internally and externally to clients. The Client Service Manager is responsible for the financial success of aligned clients in support of the Client Service Group financial goals. From a people management perspective, the Client Service Manager directly manages aligned Business Analysts. The Client Service Manager role requires a strong Project Management background.
ESSENTIAL DUTIES AND RESPONSIBILITIES
NONESSENTIAL DUTIES AND RESPONSIBILITIES
REQUIRED SKILLS AND ABILITIES
KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS
OTHER REQUIREMENTS
Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time
Empyrean is an Equal Opportunity Employer: including disability and protected veteran status
The Client Service Manager is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. The Client Service Manager is accountable for all aspects of benefits administration delivery for their clients both internally and externally to clients. The Client Service Manager is responsible for the financial success of aligned clients in support of the Client Service Group financial goals. From a people management perspective, the Client Service Manager directly manages aligned Business Analysts. The Client Service Manager role requires a strong Project Management background.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Build and manage trusted client partnership; manage client satisfaction
- Create and manage client Open Items List, Project Plan, Open Enrollment, and all other one-time projects
- Ensure the appropriate integration between the administrative and Shared Services teams (COBRA, BPSS, Service Center)
- Ensure the quality delivery of all services as per the client's Statement of Work
- Manage and is accountable for client Profit & Loss results
- Work with Director to ensure the accurate recognition and collection of Out-of-Scope revenue and upsell opportunities in support of meeting the Client Service Group's revenue targets
- Manage client resource needs and escalate staffing shortages to the Director
- Directly manage aligned Business Analysts and is accountable for the performance, growth, and engagement of aligned resources; leverage aligned resources to generate results
- Collaborates with BSM to hold aligned resources accountable for behaviors that support Empyrean's policies and procedures
- Build and manage trusted client partnership; manage clients satisfaction in conjunction with the implementation manager
- Manage and coordinate the Client Team Business Analyst resources aligned to an implementation project
- Responsible for ensuring that the testing of all new functionality, including creation of test plans, test population identification and execution of test plans are completed successfully by the aligned resource team
- Review and ensure that the client specific processing guides are available by the go live date
- Coordinate with the finance department on all financial set up and administration for the client
NONESSENTIAL DUTIES AND RESPONSIBILITIES
- Participate in Business Development Activities, including but not limited to client demos, site visits, and RFP information collection
- Participate in prospective employee interviews and work closely with HR on recruiting efforts
REQUIRED SKILLS AND ABILITIES
- Excellent customer focus/service orientation
- Excellent written and verbal communication skills
- Strong MS Office suite skills
- Continuous improvement and team work mindset
- Able to effectively estimate, negotiate, acquire, and manage resources, including people and budgets
- Proven ability to establish the critical path in the most complex client situations and able to manage to it in order to meet deadlines
- Proactive in working and resolving conflicts among team members
- Able to influence others, individually and in group settings, in order to obtain client commitment and grow business opportunities
- Proficient in coaching others
- People-first mindset
- Be helpful/supportive/collaborative
- Be flexible and maintain a work-life balance - know how to prioritize your work for maximum impact
- Be dedicated to continuous learning and proactive skill acquisition
- Problem-solving mindset
KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS
- Bachelor's degree preferred but not required
- In lieu of Bachelor's degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field
- 2+ years of project management experience managing multifaceted projects and teams, including on-site and virtual management.
- Previous benefits administration and client consulting experience
- Advanced knowledge of benefits administration, including products and services, operations, and delivery.
- Knowledge of general system environment, process flow, requirements gathering and documentation, and translation of requirements to JIRA tickets for Business Systems Analysts
- Regulatory and legislative knowledge in aligned service area (Health & Welfare).
- Basic knowledge of overall financial management.
- Understanding of benefits outsourcing systems and application platform.
- Excellent knowledge of project management tools and techniques, following best practice to initiate, take responsibility for, and achieve defined project outcomes
- Able to effectively estimate, negotiate, acquire, and manage resources, including people and budgets
- Proven ability to establish the critical path in the most complex client situations and able to manage to it in order to meet deadlines
- Proactive in working and resolving conflicts among team members
- Able to influence others, individually and in group settings, in order to obtain client commitment and grow business opportunities
- JIRA or other project/ticket/resource management software experience
OTHER REQUIREMENTS
- Ability to travel on as needed basis (up to 10%)
- Must be available outside of core business hours on as needed basis
Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time
Empyrean is an Equal Opportunity Employer: including disability and protected veteran status
About Empyrean Benefit Solutions
Sourced by ZipRecruiter
Company size
501 - 1,000 Employees
Headquarters location
Houston, TX, US
Year founded
2006