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Client Service Associate Jobs in Towson, MD (NOW HIRING)

M&T Bank

Wealth Client Associate

Baltimore, MD · On-site

$24.87 - $41.45/hr

Supports servicing and related sales enablement activities to drive new client relationships and retain and deepen existing High Net Worth (HNW) and Ultra-High Net Worth (UHNW) client relationships ...

M&T Bank

Wealth Client Associate

Baltimore, MD

$24.87 - $41.45/hr

Supports servicing and related sales enablement activities to drive new client relationships and retain and deepen existing High Net Worth (HNW) and Ultra-High Net Worth (UHNW) client relationships ...

Health Care

Client Service Representative

Baltimore, MD · On-site

$16 - $21.50/hr

Client Services Manager FLSA Status: Non-Exempt Supervisor: No Leadership Level: Individual Contributor Job Function: Essential On-Site Overview The Client Service Representative provides customer ...

Health Care

Lead Client Service Specialist

Baltimore, MD · On-site

$17 - $22.25/hr

Overview The Lead Client Service Specialist (Lead CSS) provides day-to-day leadership and ... Associate's degree preferred; relevant work experience may be substituted * CPR BLSrequired

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Client Service Associate information

See Towson, MD salary details

$8

$16

$26

How much do client service associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for client service associate in Towson, MD is $16.42, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service associate, and why are they important?

To thrive as a Client Service Associate, you need strong communication, organizational, and problem-solving skills, often backed by a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes financial or industry-specific platforms is typically required. Outstanding interpersonal skills, attention to detail, and a proactive attitude help build client trust and foster positive relationships. These competencies are essential for ensuring client satisfaction, efficient service delivery, and long-term business success.

What is the difference between Client Service Associate vs Customer Support Specialist?

AspectClient Service AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant certificationsHigh school diploma or equivalent; technical certifications optional
Work EnvironmentFinancial institutions, banks, investment firmsRetail, tech companies, service centers
Employer & Industry UsageFinancial services, banking, wealth managementRetail, e-commerce, tech support
Common Search & Comparison IntentUnderstanding roles in finance and client interactionCustomer service roles in various industries

The Client Service Associate typically works in financial institutions, focusing on client interactions, account management, and financial products. In contrast, a Customer Support Specialist often handles technical issues, product inquiries, and general customer assistance across diverse industries. While both roles require strong communication skills, the Client Service Associate's work is more finance-oriented, whereas the Customer Support Specialist's role is broader and more technical.

How does a client service associate typically collaborate with financial advisors and other team members?

Client Service Associates work closely with financial advisors to ensure that clients receive timely and accurate support. They often coordinate client meetings, prepare account documentation, and act as a liaison between clients and the advisory team. Effective communication and strong organizational skills are essential, as the role requires managing multiple requests while maintaining attention to detail. Collaboration with operations teams and compliance departments is also common to resolve client issues and ensure regulatory requirements are met.

What do you do as a client service associate?

A client service associate is responsible for assisting clients by answering questions, resolving issues, and providing information about products or services. They often handle account management, communicate via phone or email, and use customer relationship management (CRM) tools to ensure client satisfaction and retention.

What is a client service associate?

Client Service Associates are professionals who support financial advisors or account managers by assisting clients with their needs, addressing inquiries, and processing account transactions. They often serve as the first point of contact for clients, ensuring a smooth and positive experience. Their responsibilities may include handling documentation, managing account information, resolving issues, and maintaining strong client relationships. In many organizations, they play a crucial role in ensuring client satisfaction and operational efficiency.
What are the most commonly searched types of Client Service jobs in Towson, MD? The most popular types of Client Service jobs in Towson, MD are:
What cities near Towson, MD are hiring for Client Service Associate jobs? Cities near Towson, MD with the most Client Service Associate job openings:
Client Service Associate jobs near you
Infographic showing various Client Service Associate job openings in Towson, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,150 per year, or $16.4 per hour.

Client Service Specialist

Healthcare For the Homeless Inc

Baltimore, MD • On-site

$36K - $41K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Bring Your Purpose to Work at Health Care for the Homeless

Join a mission-driven team working to end homelessness through racially equitable health care, housing, and advocacy.

At Health Care for the Homeless, your work changes lives. Each year, we help thousands of people in Baltimore move toward health, stability, and home. We are looking for compassionate, skilled professionals who believe everyone deserves high-quality care, dignity, and a safe place to call home.

Here, you will do meaningful work alongside colleagues who are collaborative, equity-centered, and deeply committed to community wellness. Whether you provide direct care, support operations, lead programs, or advocate for change, your contribution helps build a more just and healthier Baltimore.

Why HCH is the best choice for purpose-driven professionals:

  • Mission with impact: Be part of a team working every day to end homelessness in Baltimore and beyond.
  • People-first culture: Work in a collaborative environment grounded in compassion, authenticity, hope, racial equity, and social justice.
  • Room to grow: Access training, professional development, and support that help you strengthen your skills and advance your career.
  • Meaningful benefits: Enjoy affordable medical, dental, and vision coverage; generous paid time off; employer-supported retirement; paid parental leave; and loan repayment opportunities for eligible roles.
  • Work that matters: Help deliver whole-person care, housing support, and advocacy to people who deserve dignity, respect, and stability.

If you are ready to use your talent for something bigger, HCH is ready for you. Bring your expertise, your heart, and your commitment to justice—and help create a Baltimore where everyone has the opportunity to be healthy and housed.

Overview

The Client Service Specialist (CSS) position routinely independently performs multiple administrative functions within a

interdisciplinary, community-based, stationary and/or mobile ambulatory practice. This position supports medical, behavioral health and dental providers, nurses, social workers and administrators and is able to move effortlessly across various teams and/or locations. This role coaches and mentors client service representatives (CSRs) and exemplifies excellent first line customer service.

Key Role Responsibilities

  • Performs and fulfills all of the duties and responsibilities of the CSR position (registration, scheduling, insurance verification, referrals, and medical records) as a routine part of their daily duties.
  • Processes referrals generated by providers at discharge, which includes: identifying referral entity, obtaining authorizations if needed, completing all necessary paperwork, and faxes supporting documents to the referring entity; Follow-up with clients and or the referring entity regarding outstanding referral issues as needed; Assist clients with scheduling referral appointments as needed; Track and report processing issues to supervisor; Verify client insurance benefits to obtain pre-authorization
  • Process and maintain priority release of information and daily scanning of incoming records in adherence to the agency’s Medical Records Procedure; manages the workflow of medical records to maintain efficiency and high accuracy in release of records and receipt of records from outside providers
  • In collaboration with the Practice Manager, documents and maintains customer service actions and helps identify client satisfaction improvement strategies.
  • Responds promptly and appropriately to client questions/concerns/complaints and attempts immediate resolution; Identifies client needs and connects with other services, (e.g. case management and CHW) within the agency or through established external partners.
  • Support Practice manager with compiling and coordinating data for analysis and assessment of clinic flow, fiscal expenditures, and service delivery
  • Provide customer service excellence marked by culturally-competent, client-centered, ethical, respectful, inclusive, and professional access for clients, visitors, partners and the broader community.
  • Contributes to the achievement of established department goals and objectives. Adheres to department policies, procedures, quality standards and safety standards. Complies with rules, regulations, policies, and procedures of all applicable agency, local, state, federal and regulatory bodies.

Formal Education and Training

  • High school diploma or GED is required; Associate’s degree or higher level education preferred; relevant work experience may be substituted for formal education credit hours.
  • Course completion with accredited program in community health, health education, health care or public health administration, human services, medical practice management systems, or related field is highly desirable.
  • Completion of Certified Application Counselor (CAC) preferred

Experience

  • Minimum of one (1) year experience fulfilling all duties and responsibilities of a Client Service Representative or similar role in a FQHC, ambulatory care, or hospital setting.
  • Two (2) or more years of experience in health or human services; Bachelor’s degree in public health, human services, or related administration field may substitute for experience.
  • Two (2) or more years of customer services experience.
  • Understanding of ambulatory practice management, physician office and/or clinical operations.
  • Practice working collaboratively in a multi-disciplinary clinical setting
  • Experienced operating general office machines such as computers, facsimiles, copiers, and scanners
  • Demonstrated knowledge of database programs; such as: Microsoft Office, FaxCom, and EHR systems.
  • Familiarity with medical, administrative, ethical and the legal requirements of HIPAA and ADA;
  • Understanding of third party insurance and accountable/managed care concepts

Skills

  • Ability to communicate effectively in English, both verbally and in written form
  • Effectively and efficiently work independently with minimum supervision; self-manage to organize and prioritize work to multi-task and meet deadlines
  • Ability to work collaboratively across interdisciplinary teams; Capable of coordinating multiple workloads
  • Ability to follow complex instructions and procedures, with a close attention to detail
  • Able to exercise sound judgment and critical thinking in the execution of job duties
  • Ability to identify, assess, and communicate needs and challenges
  • Comfortable training others as well as breaking down and delegating tasks, when appropriate
    • Adept at providing highly proficient customer service
  • Ability to be flexible and responsive to ever-changing agency needs and act accordingly
  • Able to work with physically, mentally, socially, and economically disadvantaged individuals
  • Ability to work with clients from diverse backgrounds and/or with limited language proficiencies.
  • Familiarity with de-escalation techniques during stressful, inflammatory, or hostile circumstances.

Premium Pay

  • Language premium for fluency in Spanish of $4,000 per year (paid bi-weekly) is offered pending successful passing of proficiency assessment.

Apply today: https://www.hchmd.org/join-us

Join us in advancing health equity, expanding access to care, and making home and health possible for our neighbors.

Health Care for the Homeless is an equal opportunity employer.

Notice to Applicants
Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States.

We use the E-Verify system to confirm employment eligibility in accordance with federal law.