ZipRecruiter

Log In

1

Client Service Associate Jobs in Hoover, AL (NOW HIRING)

Banfield

Client Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

If you are a current associate, you will need to apply through our internal career site. Please log ... SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of ...

Banfield

Client Service Representative

Trussville, AL · On-site

$14.75 - $20/hr

If you are a current associate, you will need to apply through our internal career site. Please log ... SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of ...

BluePearl

Client Service Coordinator

Vestavia Hills, AL · On-site

$18 - $23.50/hr

Are you an excellent customer service professional? * Do you offer guidance, comfort, and support ... In this position, you are the first BluePearl Associate that the client sees. You will ensure that ...

AA2IT

Client Service Coordinator

Birmingham, AL · On-site

$16.75 - $22/hr

Client Service Coordinator Hours/Shift: M-F 8-5 pm local time Duration: 3 months with potential for ... Associate degree (A.A.) or equivalent from 2-year college required. * 3 years' experience providing ...

next page

Showing results 1-20

All JobsClient Service Associate JobsClient Service Associate Jobs in Hoover, AL

Client Service Associate information

See Hoover, AL salary details

$7

$15

$24

How much do client service associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for client service associate in Hoover, AL is $15.12, according to ZipRecruiter salary data. Most workers in this role earn between $12.31 and $16.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service associate, and why are they important?

To thrive as a Client Service Associate, you need strong communication, organizational, and problem-solving skills, often backed by a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes financial or industry-specific platforms is typically required. Outstanding interpersonal skills, attention to detail, and a proactive attitude help build client trust and foster positive relationships. These competencies are essential for ensuring client satisfaction, efficient service delivery, and long-term business success.

What is the difference between Client Service Associate vs Customer Support Specialist?

AspectClient Service AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant certificationsHigh school diploma or equivalent; technical certifications optional
Work EnvironmentFinancial institutions, banks, investment firmsRetail, tech companies, service centers
Employer & Industry UsageFinancial services, banking, wealth managementRetail, e-commerce, tech support
Common Search & Comparison IntentUnderstanding roles in finance and client interactionCustomer service roles in various industries

The Client Service Associate typically works in financial institutions, focusing on client interactions, account management, and financial products. In contrast, a Customer Support Specialist often handles technical issues, product inquiries, and general customer assistance across diverse industries. While both roles require strong communication skills, the Client Service Associate's work is more finance-oriented, whereas the Customer Support Specialist's role is broader and more technical.

How does a client service associate typically collaborate with financial advisors and other team members?

Client Service Associates work closely with financial advisors to ensure that clients receive timely and accurate support. They often coordinate client meetings, prepare account documentation, and act as a liaison between clients and the advisory team. Effective communication and strong organizational skills are essential, as the role requires managing multiple requests while maintaining attention to detail. Collaboration with operations teams and compliance departments is also common to resolve client issues and ensure regulatory requirements are met.

What do you do as a client service associate?

A client service associate is responsible for assisting clients by answering questions, resolving issues, and providing information about products or services. They often handle account management, communicate via phone or email, and use customer relationship management (CRM) tools to ensure client satisfaction and retention.

What is a client service associate?

Client Service Associates are professionals who support financial advisors or account managers by assisting clients with their needs, addressing inquiries, and processing account transactions. They often serve as the first point of contact for clients, ensuring a smooth and positive experience. Their responsibilities may include handling documentation, managing account information, resolving issues, and maintaining strong client relationships. In many organizations, they play a crucial role in ensuring client satisfaction and operational efficiency.
What cities near Hoover, AL are hiring for Client Service Associate jobs? Cities near Hoover, AL with the most Client Service Associate job openings:
Client Service Associate jobs near you
Infographic showing various Client Service Associate job openings in Hoover, AL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $31,452 per year, or $15.1 per hour.

P&C - Client Service Executive

Sterling Seacrest Pritchard Inc

Birmingham, AL

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

The Client Service Executive (CSE) plays a pivotal role within the organization, overseeing the full spectrum of client account management and ensuring the highest standards of service. Building upon the responsibilities of the Client Service Associate, the CSE is responsible for strategic planning, client retention, and business growth. As a senior member of the team, the CSE serves as a mentor for their team, lead client renewal presentations, and maintain strong relationships with carriers and brokers.

WHAT YOU’LL DO (Essential Job Tasks)

As a Client Service Executive, you will:

Account Management

  • Ensure compliance with all signed documentation and regulatory filings
  • Take ultimate responsibility for billing and managing aged receivables
  • Review and take appropriate action on all account reports
  • Maintain direct communication with managers and producers regarding staff, client, and claim issues
  • Provide timely feedback to Associates/Assistants and escalate to managers as needed
  • Assess workloads and delegate duties effectively to ensure optimal team performance
  • Conduct account benchmarking and budgeting as requested
  • Act as the primary contact for clients, fostering and maintaining strong relationships

New & Renewal Accounts

  • Initiate pre-renewal and strategy discussions with clients
  • Independently handle client renewal presentations and proposals
  • Prepare and present broker service proposals
  • Conduct WC Experience Mod Forecasting and Analysis
  • Create and deliver stewardship reports
  • Negotiate terms, conditions, and premiums for new and renewal accounts
  • Ensure all client service calendar obligations are met in collaboration with producers

Mentorship & Development

  • Mentor new and current team members, providing guidance and support for their development
  • Teach classes to the organization on insurance coverage, endorsements, procedures, or best practices
  • Participate actively in continuing education (CE) and work towards obtaining industry designations as instructed by management
  • Stay current on market trends and emerging risks, sharing knowledge with the team

WHAT YOU BRING TO THE TABLE (Knowledge, Skills and Abilities)

  • 6+ years of relevant experience
  • Active Property & Casualty Agent’s License
  • Strong organizational and multitasking skills
  • Excellent communication and interpersonal abilities
  • Attention to detail and accuracy in all tasks
  • Ability to work effectively as part of a team
  • Demonstrated leadership and mentoring capabilities
  • Proficiency in managing client accounts and conducting renewals
  • Ability to negotiate effectively and independently
  • Strong analytical skills for conducting benchmarking, budgeting, and WC Experience Mod Analysis

WORKING AT SSP

Learn more about what we do: https://sspins.com/

We are Selfless, Stewards of our Partnerships.

We have a fantastic culture... https://www.youtube.com/watch?v=gOSuPIvJ2oQ

And we’re here to support you!

PERKS/BENEFITS

  • Unlimited PTO
  • Health Insurance (Medical/Dental/Vision)
  • Safe Harbor 401K (We contribute 3% regardless of whether you do!)
  • Dress For Your Day
  • Flexible Work Schedule
  • Clear Growth Path
  • In-House Continuing Education
  • Team Outings & Events
  • Community Outreach

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Sterling Seacrest Pritchard participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. upon job acceptance.

Apply