Client Service Associate Entry Level Jobs in Frederick, MD

Growing medical and recreational cannabis manufacturers on the East Coast. Our mission is simple: grow the highest-quality weed at prices everyone can afford.

We are looking for passionate people to join us in our mission to democratize cannabis-or as well like to say, to "Weed the People."

With a dialed-in grow operation and a bold new brand refresh, we're ready to dominate the MD/DC market-and have a little fun while we're at it.

Dispensary Retail Associate

Our Dispensary Retail Associate is responsible for product knowledge, the sale of products, customer/patient experience, and maintaining a clean and organized work environment. This individual will also assist customers/patients with their purchases, recommend suitable products, address concerns, and ensure that the sales floor is adequately stocked at all times. It is imperative that this individual have a passion for the cannabis industry, a strong knowledge of cannabis products, and experience contributing to a successful retail team.

Your role in caring for our company:

The essential functions include, but are not limited to the following:

• Follow company policies and procedures to ensure safe, efficient, and compliant operations.
• Ensure that the dispensary is always adequately stocked, clean and well organized.
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
• Ensure high levels of customer/patient satisfaction through excellent service and professionalism. Responds to customer concerns in-person, online, and over the phone.
• Accurate entry of customer data into company platforms.
• Meet with customers/patients to discuss their evolving needs and assess the quality of the company's relationship with them.
• Guide customers/patients regarding the use of cannabis and cannabis-infused products as needed and requested.
• Fulfillment of online, in-store, and curbside orders efficiently and accurately.
• Conduct sales transactions, accurately inputting all necessary data regarding transactions and inventory in the Point-of-Sale (POS) system.
• Operate cash register and handle cash transactions accurately.
• Execute inventory, merchandising, product re-stocking, and in-store marketing as directed by store leadership.
• All other duties as necessary.

Qualifications we ask you to have:

• For legal reasons, all employees need to be at least 21 years of age.
• You will be asked to pass a Federal and State criminal history background check.
• We ask that you have a minimum of two (2) years of retail or food service experience.
• We prefer that you have up to six (6) months of cannabis experience, but no experience is required.

Addition skills which will help you excel in your role:

• A passion for the cannabis culture.
• Comprehensive knowledge of industry and industry-related trends.
• Strong attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communications skills.
• Excellent customer service.
• Creative quick thinking to serve as a problem solver with a positive outlook.
• Ability to foster collaboration, be a team player, though also independent and self-motivated.
• Coachable and can take full ownership of personal development, regularly soliciting feedback from teammates including those supervising, colleagues, and supervisor/s.
• Performance driven to exceed sales goals.
• Ability to work at a fast pace in a high production environment!
• Comply with all HR policies including confidentiality and non-disclosure.
• Maintain open communication with the management team and other co-workers.
• Strong work ethic, integrity, and desire to be accountable, transparent and proactive.

Work Location:

• On-site

Please make sure you are willing and able to perform the following:

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this position, you will be regularly asked to talk or hear.
• You will frequently use your hands or fingers to handle or feel objects, tools, or controls.
• Occasionally, you will need to stand/walk/sit and reach with hands and arms.
• You will be asked to occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

The noise level in the work environment is usually low to moderate.

Our Benefits

• Health Insurance: Medical, Dental & Vision
• Employee Assistance Plan
• Short-Term Disability
• Life Insurance AD&D
• 401K
• DCM Product/Merch Discounts
• Paid Time Off
• Competitive pay
• Industry Discounts

Equal Opportunity and Affirmative Action

DCM Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. DCM Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DCM Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DCM Inc. will not tolerate discrimination or harassment based on any of these characteristics.