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Client Service Assistant Jobs in Rancho Cucamonga, CA

Raymondjames

Client Service Associate

Brea, CA · On-site

$60K - $85K/yr

Prepares letters, forms and reports to assist with servicing existing clients and prospecting for new clients * Prepares various business summary reports and client-specific reporting as needed for ...

Banfield

Client Service Coordinator

Monrovia, CA · On-site

$16.93 - $21.63/hr

... Assist outgoing clients by providing all necessary instructions, information and invoices ... Start your Banfield Career as a Client Service Coordinator. Learn more about the impact you can ...

Banfield

Client Service Coordinator

Fullerton, CA · On-site

$16.93 - $21.63/hr

... client care and maximum productivity of the veterinary medical team. ? Maximize the number of pets ... services Assist incoming clients by completing the required documentation, entering all pet ...

Cna

AVP, Claims Client Services

Brea, CA · On-site

... 's Claim Value Proposition, support new business opportunities, and enhance renewal success. Serves as a strategic business partner to senior Claim and Field leaders, ensuring client service ...

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All JobsClient Service JobsClient Service Assistant JobsClient Service Assistant Jobs in Rancho Cucamonga, CA

Client Service Assistant information

See Rancho Cucamonga, CA salary details

$7

$17

$25

How much do client service assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for client service assistant in Rancho Cucamonga, CA is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.66 per hour, depending on experience, location, and employer.

What is a client service assistant?

A client service assistant is a professional who supports customer service operations by handling client inquiries, providing information, and assisting with account management. They often use communication tools like phone, email, or chat and require strong interpersonal and organizational skills. The role typically involves ensuring customer satisfaction and may require familiarity with customer relationship management (CRM) software.
What are the most commonly searched types of Client Service jobs in Rancho Cucamonga, CA? The most popular types of Client Service jobs in Rancho Cucamonga, CA are:
What cities near Rancho Cucamonga, CA are hiring for Client Service Assistant jobs? Cities near Rancho Cucamonga, CA with the most Client Service Assistant job openings:
Client Service Assistant jobs near you
Infographic showing various Client Service Assistant job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,996 per year, or $17.3 per hour.

Client Service Manager

City Wide Facility Solutions

Riverside, CA • On-site

$75K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Vision insurance

Join a Company That Values Responsibility

The Client Service Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction. Hunting for transactional business and developing 10-15 new clients.
Essential Responsibilities

  • Develop and maintain strong working relationships with Independent Contractors by communicating expectations, providing coaching, and resolving issues.
  • Conduct quality inspections to ensure services are performed according to client specifications and City Wide standards.
  • Partner daily with Facility Solutions Managers and fellow Second Shift Managers to communicate client concerns, contractor performance, and operational priorities.
  • Execute City Wide's New Start Policy, Customer Complaint Policy, STAR Policy, and other operational procedures.
  • Manage client requests, service concerns, new client starts, and priority accounts requiring additional attention.
  • Make recommendations regarding contractor assignments, performance improvement, and contractor replacement when necessary.
  • Ensure compliance with client policies, cleaning specifications, safety requirements, and approved equipment and chemicals.
  • Utilize City Wide's CRM to complete inspections, upload photos, document service issues, and maintain accurate records.
  • Represent City Wide professionally while building long-term relationships with clients and Independent Contractors.
  • Perform additional duties as assigned to support operational excellence.
What We're Looking For

  • Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
  • Hunt for transactional business with 10-15 new clients requesting services from our 20 plus products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
  • Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistently follow through with all promises to clients.
  • Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
  • Ensure adequate (internal and external) staffing needs to service clients.
  • Promote the sale of, procure and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
  • Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
  • Schedule each non-routine activity in client facilities using Outlook.
  • Update and keep current all CRM details, Visit Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
  • Notify Sales Executives of potential accounts in your territory, especially new construction.
  • Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
  • Communicate client survey responses to the Director of Operations, Night Managers and Contractors.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Approve Night Managers and/or Service Representatives pay sheets; ensure accuracy.
  • Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
  • Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
  • Participate and be present in monthly IC paydays.
MEASUREMENTS

  • Maintain Lost Business to greater than 90% of your route. (TRR)
  • Increase OS (other sales) sales on a monthly basis. Monthly minimum sales expectation is $50,000 per month.
  • Start 1 New Contractor per quarter.
Requirements

  • 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
  • High School diploma required, AA/bachelor’s degree highly desirable.
  • Highly detail oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Must have reliable transportation, a valid California Driver’s License and Vehicle Insurance.
Physical Demands

  • Constant sitting, bending, standing, etc. Ability to lift 50 pounds, work outdoors for 4 hours per day.
Benefits

  • Competitive salary compensation
  • Commissions and quarterly bonus opportunity
  • 401(k) with potential company match and profit sharing
  • Company contribution toward Medical, Dental, and Vision Insurance ($330/month)
  • Company-paid Life Insurance
  • 12 Days Paid Time Off (PTO) and 5 Days sick all earned time
  • Monthly mileage reimbursement program
  • Company Apple phone and technology
Why City Wide?

At City Wide Facility Solutions, we're more than a commercial cleaning company—we're a facility management company that helps businesses simplify the management of their facilities through a network of trusted service providers.
As a Client Service Manager, you'll play an important role in protecting client relationships, prospecting, supporting our Independent Contractors, and ensuring every client receives the exceptional service they expect. If you're looking for a position that offers independence, responsibility, and the opportunity to make a meaningful impact every day, we'd love to hear from you.
*Please apply at https://apply.workable.com/citywide/j/72E3793821