Client Service Analyst Support Payments Jobs (NOW HIRING)

Driving seamless compliance and elevating client experiences, Client Service Associates in the Wholesale KYC Organization set the standard for trust and efficiency. With expert collaboration and a sharp eye for detail, they turn regulatory requirements into opportunities for stronger client partnerships.

As a Client Service Associate within the Wholesale KYC Organization (WKO), you ensure compliance with regulatory and internal KYC requirements by collaborating with stakeholders such as Front Office, Compliance, and Legal to deliver a seamless client experience. Your role involves monitoring KYC timelines, providing updates, resolving issues, and leveraging technology and best practices to drive process improvements. Key responsibilities include reviewing documentation, conducting risk assessments, training junior staff, and supporting audits. The KYC Middle Officer is essential to maintaining the integrity of the KYC process, ensuring the organization remains compliant while fostering positive relationships with clients. Success in this role requires strong analytical skills, attention to detail, and deep knowledge of KYC regulations.

Job responsibilities:

• KYC Compliance Oversight: Ensure that all Know Your Customer (KYC) processes comply with regulatory requirements and internal policies.
• Client Due Diligence: Conduct thorough client due diligence to assess and mitigate potential risks associated with new and existing clients.
• Risk Assessment: Evaluate the risk profiles of clients based on KYC information and determine appropriate risk ratings.
• Collaboration with Stakeholders: Work closely with Front Office teams, Compliance, and Legal departments to ensure a seamless KYC process and address any client-related inquiries.
• Monitoring and Reporting: Track KYC timelines and monitor the progress of KYC cases, providing regular updates to relevant stakeholders.
• Training and Guidance: Provide training and guidance to junior staff and other teams on KYC processes and best practices.
• Handling Escalations: Address and resolve any issues or escalations related to KYC cases, ensuring timely communication with clients and internal teams.
• Data Analysis: Analyze KYC data and trends to identify areas for improvement and contribute to process enhancements.
• Regulatory Updates: Stay informed about changes in regulations and industry standards related to KYC and ensure that processes are updated accordingly.
• Audit Support: Assist in audits and reviews related to KYC processes, providing necessary documentation and explanations as required
• Process Improvements: Identify Opportunities for Process Improvements and Efficiencies within the KYC Function

Required qualifications, capabilities and skills:

• Bachelor's degree in Finance, Business Administration, Legal Studies, or a related field.
• Minimum of 3+ years of experience in KYC, AML compliance, or related fields within the financial services industry.
• Familiarity with regulatory requirements and best practices related to KYC and AML.
• Strong analytical and problem-solving abilities to assess client risk profiles and evaluate KYC documentation effectively.
• Exceptional attention to detail to ensure accuracy and completeness in KYC documentation and processes.
• Excellent verbal and written communication skills to interact effectively with clients, stakeholders, and team members.
• Proven ability to work collaboratively with cross-functional teams, including Front Office, Compliance, and Legal departments.
• Familiarity with data analytics and reporting tools to monitor KYC processes.
• Strong organizational and time management skills to manage multiple tasks and meet deadlines in a fast-paced environment.
• Flexibility to adapt to changing regulatory requirements and business needs, with a proactive approach to continuous improvement.

Preferred qualifications, capabilities and skills:

• Master's degree in Finance, Business Administration, Law, or a related field.
• Additional certifications such as Certified Anti-Money Laundering Specialist (CAMS), Certified Financial Crime Specialist (CFCS), or equivalent.
• Proficiency in data analysis techniques and tools (e.g., SQL, Excel, Tableau) to interpret KYC data and generate actionable insights.
• Experience in project management methodologies and tools to lead KYC initiatives and process improvement projects effectively.
• Demonstrated leadership skills with the ability to mentor and guide junior team members and promote a culture of compliance.
• Ability to create and deliver engaging presentations to senior management and stakeholders regarding KYC processes and findings.
• Experience in managing change within an organization, particularly in implementing new processes or technology solutions.

Please note this role is not eligible for employer immigration sponsorship.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.