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Client Service Account Manager Jobs in Chicago, IL

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Client Service Account Manager information

See Chicago, IL salary details

$34.5K

$70.4K

$149K

How much do client service account manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for client service account manager in Chicago, IL is $70,395.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $84,000.00 per year, depending on experience, location, and employer.

What does a client service account manager do?

A Client Service Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They oversee client accounts, address questions or concerns, and coordinate with internal teams to deliver products or services according to client expectations. Their goal is to maximize client satisfaction and retention while identifying opportunities for account growth or upselling. This role often requires strong communication, problem-solving, and organizational skills.

How does a client service account manager typically collaborate with other departments to address client needs?

Client Service Account Managers often work closely with teams across sales, operations, and product departments to ensure client satisfaction. They act as the primary point of contact for clients, gathering feedback, relaying client requirements, and coordinating with internal stakeholders to resolve issues or deliver solutions. Regular cross-departmental meetings and effective communication are essential for addressing complex client requests and maintaining smooth workflows. This collaboration not only helps in resolving challenges efficiently but also fosters strong client relationships.

What are the key skills and qualifications needed to thrive as a client service account manager, and why are they important?

To thrive as a Client Service Account Manager, you need a solid background in account management, customer relationship building, and business acumen, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and industry-specific platforms is typically required. Exceptional communication, problem-solving, and organizational skills help you stand out in managing client expectations and resolving issues. These abilities are crucial for maintaining strong client relationships and ensuring client satisfaction, which drive retention and business growth.

What is the difference between Client Service Account Manager vs Customer Support Specialist?

AspectClient Service Account ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor's degree, relevant certifications (e.g., CRM certifications)High school diploma or equivalent; some roles prefer technical certifications
Work EnvironmentOffice-based, client-facing, often in corporate or agency settingsCall centers, help desks, or online support platforms
Employer & IndustryFinancial, marketing, consulting, or tech firmsRetail, tech, telecom, or service industries
Search & Comparison IntentUnderstanding client relationship roles and account managementCustomer support and troubleshooting roles

The main difference is that Client Service Account Managers focus on maintaining client relationships, managing accounts, and ensuring client satisfaction, often with strategic responsibilities. Customer Support Specialists primarily handle technical issues, answer inquiries, and provide product or service assistance. Both roles require strong communication skills but differ in scope and level of client engagement.

What cities near Chicago, IL are hiring for Client Service Account Manager jobs?

Cities near Chicago, IL with the most Client Service Account Manager job openings:

Client Service Account Manager jobs near you
Infographic showing various Client Service Account Manager job openings in Chicago, IL as of September 2026, with employment types broken down into 100% Full Time. Highlights an 65% In-person, 10% Hybrid, and 25% Remote job distribution, with an average salary of $70,395 per year, or $33.8 per hour.

Client Service Account Manager - Vice President

Chicago, IL • On-site

JPMorgan Chase & Co.
Finance and Insurance • 10K+ employees
Learn more about JPMorgan Chase & Co.external

Other

This job post has expired 1 day ago. Applications are no longer accepted.

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

Job description

Do you love managing a large portfolio of clients? You will be responsible for driving a consistent, high-quality client experience, resolving critical issues, and shaping service strategies while advancing digital and AI-enabled capabilities across the service model.

As a Vice President within Client Service Account Management (COS GCB Service), you will lead the delivery of best-in-class service to a portfolio of large, complex corporate subsidiary clients, including entities operating within global structures. This role requires a strategic leader who can operate as a trusted advisor, navigating complex organizational environments, regulatory requirements, and service models.

Job responsibilities:
  • Act as key advisor to the client, providing advice and consultation on decision making
  • Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
  • Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
  • Use product knowledge to recommend and participate in product enhancements and service delivery plans
  • Convey complex ideas and client issues with confidence
  • Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
Required qualifications, capabilities and skills:
  • Minimum 5 years of relevant industry and/or functional experience
  • Understanding of core Treasury Services product sets
  • Ability to present oral and written communication in an organized, clear and confident manner
  • Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
  • Ability to partner with internal colleagues and external clients
  • Applies sound judgment during the decision making process; evaluates risk factors
  • Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise
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