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Client Retention Jobs in Philadelphia, PA (NOW HIRING)

Unison Risk Advisors

Client Executive, Commercial

Radnor, PA · On-site +1

$69K - $94K/yr

Ownership of a significant client portfolio with responsibility for retention, growth, and satisfaction. * Lead annual planning and strategic direction for client insurance programs. * Serve as ...

New

Unison Risk Advisors

Client Executive, Commercial

Radnor, PA · On-site

$69K - $94K/yr

Ownership of a significant client portfolio with responsibility for retention, growth, and satisfaction. * Lead annual planning and strategic direction for client insurance programs. * Serve as ...

New

Aramark

VP, National Accounts

Philadelphia, PA

Establish strategic priorities that drive client retention, revenue growth, profitability, market expansion, and operational excellence. * Serve as a key advisor to leadership regarding national ...

Aramark

VP, National Accounts

Philadelphia, PA · On-site

Establish strategic priorities that drive client retention, revenue growth, profitability, market expansion, and operational excellence. * Serve as a key advisor to leadership regarding national ...

Gallagher

Client Associate

Mount Laurel, NJ · On-site

You learn and support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business * We will teach you about Gallagher's vast network of resources ...

Jobtailor

Manager, Tax

Wilmington, DE · On-site

$90 - $130/hr

Client Retention Strategies Soft Skills * Effective Communication * Mentoring * Relationship Building * Problem Solving * Team Development Certifications & Qualifications * CPA * EA Industry Keywords

Aramark

VP, National Accounts

Philadelphia, PA

Establish strategic priorities that drive client retention, revenue growth, profitability, market expansion, and operational excellence. * Serve as a key advisor to leadership regarding national ...

IncentFit

Customer Success Supervisor

Philadelphia, PA · On-site

$80K - $95K/yr

Drive Client Satisfaction: Establish and track departmental KPIs focused on client retention, Net Promoter Scores, and overall satisfaction. Create individual goals for team members focused on client ...

IncentFit

Customer Success Supervisor

Philadelphia, PA · Remote

$80K - $95K/yr

Drive Client Satisfaction: Establish and track departmental KPIs focused on client retention, Net Promoter Scores, and overall satisfaction. Create individual goals for team members focused on client ...

IncentFit

Customer Success Supervisor

Philadelphia, PA · On-site

$80K - $95K/yr

Drive Client Satisfaction: Establish and track departmental KPIs focused on client retention, Net Promoter Scores, and overall satisfaction. Create individual goals for team members focused on client ...

Cna

AVP, Claims Client Services

Radnor, PA · On-site

Leads a national team of client-facing professionals who serve as trusted advisors to customers, underwriting partners, and distribution partners, driving service excellence, client retention, and ...

Chubb

ESIS AVP, Partnership Executive

Philadelphia, PA · On-site

$73K - $99K/yr

Accountable for the growth and profitability of ESIS by strategically managing the retention of ESIS clients by revenue and unit. * Promote client expansion through the education of ESIS products and ...

WTW inc.

Surety Sr. Client Advocate

Philadelphia, PA · On-site

Description The Surety Client Advocate oversees all account management activities to reach strategic client service, retention and sales objectives. In this role you will work closely with the other ...

Chubb

ESIS AVP, Partnership Executive

Philadelphia, PA · On-site

$102K - $148K/yr

Accountable for the growth and profitability of ESIS by strategically managing the retention of ESIS clients by revenue and unit. * Promote client expansion through the education of ESIS products and ...

theITSC

Be Seen First

Sales Representative

Philadelphia, PA · On-site

$50K - $70K/yr

... client retention rate.

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Showing results 1-20

All JobsClient Retention JobsClient Retention Jobs in Philadelphia, PA

Client Retention information

See Philadelphia, PA salary details

$11

$18

$32

How much do client retention jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for client retention in Philadelphia, PA is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.94 per hour, depending on experience, location, and employer.

What is the difference between Client Retention vs Customer Service Representative?

AspectClient RetentionCustomer Service Representative
Primary FocusBuilding long-term relationships to retain clientsHandling customer inquiries and resolving issues
Skills NeededRelationship management, sales, communicationCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, client-focused rolesCall centers, retail, support departments
GoalsReduce churn, increase client loyaltyCustomer satisfaction, issue resolution

While both roles involve communication with clients or customers, Client Retention focuses on maintaining long-term relationships and reducing churn, often involving strategic engagement. Customer Service Representatives primarily address immediate customer needs and resolve issues to ensure satisfaction. Both roles are essential for business success but differ in scope and objectives.

What is a client retention job?

A client retention job involves developing strategies to maintain existing clients and encourage repeat business. Roles often include customer relationship management, communication skills, and using tools like CRM software to track client interactions and satisfaction. Successful professionals in this field help companies build long-term client loyalty and reduce churn.

What cities near Philadelphia, PA are hiring for Client Retention jobs?

Cities near Philadelphia, PA with the most Client Retention job openings:

Client Retention jobs near you
Infographic showing various Client Retention job openings in Philadelphia, PA as of August 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 63% Physical, 3% Hybrid, and 34% Remote job distribution, with an average salary of $37,836 per year, or $18.2 per hour.

Client Executive, Commercial

Unison Risk Advisors

Radnor, PA • On-site, Remote

$69K - $94K/yr

Full-time

Posted 3 days ago

New

Job description

Client Executive, Commercial - Job Description
Position Summary
The Client Executive, Commercial is responsible for managing a significant book of business, ensuring client satisfaction, retention, and growth. This role leads the annual client planning process, aligns insurance programs with financial and organizational goals, and provides consultative guidance through data-driven insights and recommendations. The Client Executive operates as both a strategic advisor and hands-on leader, overseeing multiple client service teams, driving operational efficiency, and supporting business development and market-building activities.
Key Responsibilities
Functional Leadership & Ownership
  • Ownership of a significant client portfolio with responsibility for retention, growth, and satisfaction.
  • Lead annual planning and strategic direction for client insurance programs.
  • Serve as subject matter expert and primary client advisor.

Hands-On Execution & Delivery
  • Interpret carrier data, claims reports, and financial information to identify trends and risks.
  • Develop and deliver client reports, presentations, and recommendations.
  • Support renewal marketing strategy and execution.

Reporting, Quality & Operational Support
  • Ensure accuracy and quality of all client deliverables and program calculations.
  • Maintain EPIC system records and documentation.
  • Monitor renewal timelines and client lifecycle milestones.

Cross-Functional Partnership & Integration
  • Collaborate with Sales Executives and internal service teams to deliver integrated solutions.
  • Maintain strong relationships with clients, carriers, and stakeholders.
  • Communicate regulatory and technical updates to clients.

Growth, Change & Special Initiatives
  • Participate in business development and market-building initiatives.
  • Represent the firm through industry groups and speaking engagements.
  • Lead or support special projects as assigned.

Process Improvement & Best Practices
  • Identify opportunities to improve client service delivery and operational efficiency.
  • Stay current on industry trends, regulations, and best practices.

Accountability
  • Deliver strong client retention, satisfaction, and growth outcomes.
  • Ensure accuracy, compliance, and quality across all client work.
  • Build trusted relationships with clients and internal stakeholders.
  • Demonstrate sound judgment and ownership in decision-making.

Qualifications
Required
  • 5-7 years of industry experience with increasing responsibility.
  • Property & Casualty license required; Life & Health preferred.
  • Strong communication, analytical, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office and EPIC system.

Preferred
  • Bachelor's degree in Business, Risk Management, or related field.
  • Professional designations such as CIC or CPCU.
  • Experience managing complex commercial accounts.

Key Competencies
  • Strategic & Systems Thinking
  • Ownership & Accountability
  • Data-Driven Decision Making
  • Process Improvement
  • Collaboration & Influence

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