Client Relations Manager
Atlanta, GA · On-site +1
This role drives team performance, client retention, and revenue growth by establishing clear expectations, monitoring results, coaching employees, and proactively addressing client and team needs.
Client Relations Manager
Atlanta, GA · On-site +1
This role drives team performance, client retention, and revenue growth by establishing clear expectations, monitoring results, coaching employees, and proactively addressing client and team needs.
Client Relations Manager
Atlanta, GA · Remote
This role drives team performance, client retention, and revenue growth by establishing clear expectations, monitoring results, coaching employees, and proactively addressing client and team needs.
Quick apply
Client Relations Manager
Atlanta, GA · Remote
This role drives team performance, client retention, and revenue growth by establishing clear expectations, monitoring results, coaching employees, and proactively addressing client and team needs.
This role drives team performance, client retention, and revenue growth by establishing clear expectations, monitoring results, coaching employees, and proactively addressing client and team needs.
Quick apply
This role drives team performance, client retention, and revenue growth by establishing clear expectations, monitoring results, coaching employees, and proactively addressing client and team needs.
This role drives team performance, client retention, and revenue growth by establishing clear expectations, monitoring results, coaching employees, and proactively addressing client and team needs.
This role drives team performance, client retention, and revenue growth by establishing clear expectations, monitoring results, coaching employees, and proactively addressing client and team needs.
Manager Client Account Management
Atlanta, GA · Hybrid
$85K - $95K/yr
Drive client retention, satisfaction, profitability, and growth across a diverse portfolio of accounts. * Establish performance expectations and use metrics, dashboards, and reporting to measure ...
Quick apply
Manager Client Account Management
Atlanta, GA · Hybrid
$85K - $95K/yr
Drive client retention, satisfaction, profitability, and growth across a diverse portfolio of accounts. * Establish performance expectations and use metrics, dashboards, and reporting to measure ...
Drive client retention, satisfaction, profitability, and growth across a diverse portfolio of accounts. * Establish performance expectations and use metrics, dashboards, and reporting to measure ...
Quick apply
Drive client retention, satisfaction, profitability, and growth across a diverse portfolio of accounts. * Establish performance expectations and use metrics, dashboards, and reporting to measure ...
Manager Client Account Management
Atlanta, GA · Hybrid
$85K - $95K/yr
Drive client retention, satisfaction, profitability, and growth across a diverse portfolio of accounts. * Establish performance expectations and use metrics, dashboards, and reporting to measure ...
Manager Client Account Management
Atlanta, GA · Hybrid
$85K - $95K/yr
Drive client retention, satisfaction, profitability, and growth across a diverse portfolio of accounts. * Establish performance expectations and use metrics, dashboards, and reporting to measure ...
Client Services Manager
Atlanta, GA · On-site
Lead initiatives that improve client satisfaction, retention, and engagement. Team Leadership & Supervision * Directly manage members of the Client Service team, setting clear expectations and ...
Client Services Manager
Atlanta, GA · On-site
Lead initiatives that improve client satisfaction, retention, and engagement. Team Leadership & Supervision * Directly manage members of the Client Service team, setting clear expectations and ...
Client Relationship Associate
Alpharetta, GA · On-site
$39K - $48K/yr
Ensure a high-touch, white glove service experience for clients in order to retain and help grow ... Understanding each client's requirements and communicating them to appropriate internal teams to ...
Client Relationship Associate
Alpharetta, GA · On-site
$39K - $48K/yr
Ensure a high-touch, white glove service experience for clients in order to retain and help grow ... Understanding each client's requirements and communicating them to appropriate internal teams to ...
Client Relationship Associate
Alpharetta, GA · On-site
$39K - $48K/yr
Client Retention & Growth: Partnering with Sales to identify opportunities for upselling or cross-selling products and services to increase revenue and AUM. * Product Expertise: Delivering insights ...
Client Relationship Associate
Alpharetta, GA · On-site
$39K - $48K/yr
Client Retention & Growth: Partnering with Sales to identify opportunities for upselling or cross-selling products and services to increase revenue and AUM. * Product Expertise: Delivering insights ...
Manager of Client Experience
Atlanta, GA · On-site
Ability to engage clients and lead/support client business reviews, client presentations and client retention initiatives. * Ability to build relationships with key stakeholders to ensure high levels ...
Manager of Client Experience
Atlanta, GA · On-site
Ability to engage clients and lead/support client business reviews, client presentations and client retention initiatives. * Ability to build relationships with key stakeholders to ensure high levels ...
Client Success Advisor
Atlanta, GA · Remote
This is a proactive, commercially oriented role responsible for client retention, account growth, tier alignment, and internal delivery accountability. Responsibilities * Own and manage a portfolio ...
Quick apply
Client Success Advisor
Atlanta, GA · Remote
This is a proactive, commercially oriented role responsible for client retention, account growth, tier alignment, and internal delivery accountability. Responsibilities * Own and manage a portfolio ...
Client Success Advisor
Atlanta, GA · On-site +1
This is a proactive, commercially oriented role responsible for client retention, account growth, tier alignment, and internal delivery accountability. Responsibilities * Own and manage a portfolio ...
Client Success Advisor
Atlanta, GA · On-site +1
This is a proactive, commercially oriented role responsible for client retention, account growth, tier alignment, and internal delivery accountability. Responsibilities * Own and manage a portfolio ...
Strategic Client Executive - RHP
Atlanta, GA · On-site
$73K - $100K/yr
Client Renewals & Retention : Responsible for client renewals and retention. Successfully lead contract negotiations and manage the complete life cycle to renew client agreements while looking for ...
Strategic Client Executive - RHP
Atlanta, GA · On-site
$73K - $100K/yr
Client Renewals & Retention : Responsible for client renewals and retention. Successfully lead contract negotiations and manage the complete life cycle to renew client agreements while looking for ...
Benefitfocus Sr Enterprise Client Executive
Atlanta, GA · Remote
$73K - $100K/yr
Retains clients, maintains sustainable relationships, and understands our suite of solutions to expand services by demonstrating a thorough understanding of client needs. * Drives renewals and ...
Benefitfocus Sr Enterprise Client Executive
Atlanta, GA · Remote
$73K - $100K/yr
Retains clients, maintains sustainable relationships, and understands our suite of solutions to expand services by demonstrating a thorough understanding of client needs. * Drives renewals and ...
Associate Strategic Client Executive - TPA
Atlanta, GA · On-site
$73K - $100K/yr
Client Renewals & Retention : Responsible for client renewals and retention. Successfully facilitate contract negotiations with their leader and manage the complete life cycle to renew client ...
Associate Strategic Client Executive - TPA
Atlanta, GA · On-site
$73K - $100K/yr
Client Renewals & Retention : Responsible for client renewals and retention. Successfully facilitate contract negotiations with their leader and manage the complete life cycle to renew client ...
Building upon the responsibilities of the Client Service Associate, the CSE is responsible for strategic planning, client retention, and business growth. As a senior member of the team, the CSE ...
Building upon the responsibilities of the Client Service Associate, the CSE is responsible for strategic planning, client retention, and business growth. As a senior member of the team, the CSE ...
Building upon the responsibilities of the Client Service Associate, the CSE is responsible for strategic planning, client retention, and business growth. As a senior member of the team, the CSE ...
Building upon the responsibilities of the Client Service Associate, the CSE is responsible for strategic planning, client retention, and business growth. As a senior member of the team, the CSE ...
Manager, Client Experience
Atlanta, GA · On-site
You'll stand up the programs, operationalize CX scorecard, and the Voice of Client insight engine that shapes how our clients experience the firm - work tied directly to client retention and organic ...
Manager, Client Experience
Atlanta, GA · On-site
You'll stand up the programs, operationalize CX scorecard, and the Voice of Client insight engine that shapes how our clients experience the firm - work tied directly to client retention and organic ...
You'll stand up the programs, operationalize CX scorecard, and the Voice of Client insight engine that shapes how our clients experience the firm - work tied directly to client retention and organic ...
You'll stand up the programs, operationalize CX scorecard, and the Voice of Client insight engine that shapes how our clients experience the firm - work tied directly to client retention and organic ...
Client Retention information
See Atlanta, GA salary details
$10.63 - $12.48
12% of jobs
$13.05 is the 25th percentile. Wages below this are outliers.
$12.48 - $14.33
44% of jobs
$14.33 - $16.18
17% of jobs
$16.70 is the 75th percentile. Wages above this are outliers.
$16.18 - $18.03
10% of jobs
$18.03 - $19.88
5% of jobs
$19.88 - $21.73
2% of jobs
$21.73 - $23.58
1% of jobs
$23.58 - $25.43
0% of jobs
$25.43 - $27.28
2% of jobs
$27.28 - $29.13
3% of jobs
$29.13 - $30.98
4% of jobs
$10
$17
$30
How much do client retention jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for client retention in Atlanta, GA is $17.34, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $18.03 per hour, depending on experience, location, and employer.
What is the difference between Client Retention vs Customer Service Representative?
| Aspect | Client Retention | Customer Service Representative |
|---|---|---|
| Primary Focus | Building long-term relationships to retain clients | Handling customer inquiries and resolving issues |
| Skills Needed | Relationship management, sales, communication | Communication, problem-solving, product knowledge |
| Work Environment | Sales teams, account management, client-focused roles | Call centers, retail, support departments |
| Goals | Reduce churn, increase client loyalty | Customer satisfaction, issue resolution |
While both roles involve communication with clients or customers, Client Retention focuses on maintaining long-term relationships and reducing churn, often involving strategic engagement. Customer Service Representatives primarily address immediate customer needs and resolve issues to ensure satisfaction. Both roles are essential for business success but differ in scope and objectives.
What is a client retention job?
A client retention job involves developing strategies and maintaining relationships to keep existing clients engaged and satisfied with a company's products or services. Roles often include customer service, account management, and using tools like CRM software to track client interactions and identify opportunities for upselling or renewal. Strong communication and relationship-building skills are essential in this field.
What cities near Atlanta, GA are hiring for Client Retention jobs? Cities near Atlanta, GA with the most Client Retention job openings:
BELAY rating
7.4
Based on 8 frontline employees who took The Breakroom Quiz
219th of 483 rated business services
Job description
Job title
Client Relations Manager
Department
Client Relations
Reports to
Director of Client Relations
Classification
Full-Time / Exempt
Work Location
Remote (50-miles within Atlanta, GA)
Travel Requirement
Occasional travel is required, including attendance at BELAY's annual company Summit and other business meetings as needed.
Job purpose
The Client Relations Manager leads and develops a team of Client Success Consultants responsible for delivering an exceptional client experience. This role drives team performance, client retention, and revenue growth by establishing clear expectations, monitoring results, coaching employees, and proactively addressing client and team needs.
Essential Functions
As a BELAY Corporate Team member, you will professionally represent the company in all virtual and in-person interactions. You are expected to exemplify our mission, vision, and core values while fostering a collaborative and positive team environment.
Minimum Qualifications
Preferred Qualifications
Skills & Competencies
Working Conditions
BELAY is a remote-first organization. This role requires a dedicated home office, regular use of virtual collaboration tools, and a work schedule that aligns with business needs and BELAY's core collaboration hours. Occasional travel or flexibility outside standard business hours may be required based on the role.
Physical Requirements
Direct Reports
Client Success Consultant(s)
Disclaimer
This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Responsibilities may change from time to time based on business needs, and team members may be assigned additional duties as needed.
Equal Employment Opportunity
BELAY is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
Salary range
$80,000 + $85,000 plus an eligible annual bonus of up to $10,000
Location Requirements:
This role is remote within the U.S. However, due to employment and tax compliance considerations, we are currently unable to hire employees in the following states: California, New York, Illinois, Oregon.
Client Relations Manager
Department
Client Relations
Reports to
Director of Client Relations
Classification
Full-Time / Exempt
Work Location
Remote (50-miles within Atlanta, GA)
Travel Requirement
Occasional travel is required, including attendance at BELAY's annual company Summit and other business meetings as needed.
Job purpose
The Client Relations Manager leads and develops a team of Client Success Consultants responsible for delivering an exceptional client experience. This role drives team performance, client retention, and revenue growth by establishing clear expectations, monitoring results, coaching employees, and proactively addressing client and team needs.
Essential Functions
As a BELAY Corporate Team member, you will professionally represent the company in all virtual and in-person interactions. You are expected to exemplify our mission, vision, and core values while fostering a collaborative and positive team environment.
- Lead and develop a team of Client Success Consultants by establishing clear objectives, performance expectations, and accountability for results.
- Conduct regular one-on-one and team meetings to provide coaching, feedback, training, and support.
- Monitor team performance against established client retention, revenue, service, and productivity goals, using data to identify trends and determine appropriate actions.
- Manage employee performance by recognizing strong contributions, identifying development opportunities, and addressing performance concerns through timely coaching and documented improvement plans.
- Ensure Client Success Consultants provide proactive, consultative support throughout the client lifecycle, including onboarding, ongoing communication, issue resolution, and account growth.
- Review client and contractor feedback, account health indicators, and escalation trends to identify risks and improve the overall service experience.
- Ensure at-risk accounts have documented action plans, assigned owners, and defined timelines to support client retention.
- Coach Client Success Consultants to identify appropriate upsell, referral, and account expansion opportunities within their client portfolios.
- Partner with the Director of Client Relations and cross-functional stakeholders to resolve escalations and support targeted retention and revenue-growth initiatives.
- Recommend improvements to processes, systems, tools, and service delivery based on performance data, client needs, and business priorities.
Minimum Qualifications
- Bachelor's degree or equivalent combination of education and relevant experience.
- 3 or more years of experience in client success, account management, sales, or a related client-facing environment.
- 1 or more years of experience leading, supervising, or coaching employees.
- Experience managing client retention, account health, or revenue-growth initiatives.
- Experience using performance metrics and business systems to monitor results and make informed decisions.
- Demonstrated ability to coach employees, address performance concerns, and manage client escalations.
Preferred Qualifications
- Experience leading a client success or account management team in a remote environment.
- Experience with customer relationship management, client success, or performance management systems.
- Experience using AI-assisted tools to improve team efficiency or client outcomes.
Skills & Competencies
- Strong people leadership and employee coaching skills.
- Strong verbal and written communication skills.
- Client relationship management and consultative service skills.
- Ability to interpret performance data and translate findings into action.
- Strong judgment, problem-solving, and conflict-resolution skills.
- Excellent organizational and time management skills.
- Ability to prioritize competing needs and meet deadlines.
- Ability to work independently and collaborate across departments.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Ability to learn new technologies and adapt to changing business needs.
Working Conditions
BELAY is a remote-first organization. This role requires a dedicated home office, regular use of virtual collaboration tools, and a work schedule that aligns with business needs and BELAY's core collaboration hours. Occasional travel or flexibility outside standard business hours may be required based on the role.
Physical Requirements
- Prolonged periods of sitting and computer use.
- Frequent participation in virtual meetings.
- Ability to communicate effectively through video conferencing, email, and phone.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Direct Reports
Client Success Consultant(s)
Disclaimer
This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Responsibilities may change from time to time based on business needs, and team members may be assigned additional duties as needed.
Equal Employment Opportunity
BELAY is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
Salary range
$80,000 + $85,000 plus an eligible annual bonus of up to $10,000
Location Requirements:
This role is remote within the U.S. However, due to employment and tax compliance considerations, we are currently unable to hire employees in the following states: California, New York, Illinois, Oregon.