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Client Retention Jobs in Georgia (NOW HIRING)

SiteCare

Client Success Advisor

Atlanta, GA · On-site +1

This is a proactive, commercially oriented role responsible for client retention, account growth, tier alignment, and internal delivery accountability. Responsibilities * Own and manage a portfolio ...

Zelis

Associate Strategic Client Executive - TPA

Atlanta, GA · On-site

$73K - $100K/yr

Client Renewals & Retention : Responsible for client renewals and retention. Successfully facilitate contract negotiations with their leader and manage the complete life cycle to renew client ...

Aprio

Manager, Client Experience

Atlanta, GA · On-site

You'll stand up the programs, operationalize CX scorecard, and the Voice of Client insight engine that shapes how our clients experience the firm - work tied directly to client retention and organic ...

ProCare Rx

Client Services Supervisor

Gainesville, GA · On-site

... retention, renewal, and overall plan satisfaction. Responsibilities include but are not limited to the following: * Assist in managing day-to-day operations of the Client Services team. * Lead ...

Aprio

Manager, Client Experience

Atlanta, GA · On-site

You'll stand up the programs, operationalize CX scorecard, and the Voice of Client insight engine that shapes how our clients experience the firm - work tied directly to client retention and organic ...

ProCare Rx

Client Services Supervisor

Gainesville, GA · On-site

... retention, renewal, and overall plan satisfaction. Responsibilities include but are not limited to the following: * Assist in managing day-to-day operations of the Client Services team. * Lead ...

Gallagher

Client Executive

Atlanta, GA · On-site

$75K - $102K/yr

This role directly contributes to key business outcomes such as revenue growth, client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin ...

American Software

Client Success Leader

Atlanta, GA · On-site

... retention. Responsibilities: Our next Client Success Leader will need to have a passion to help ... clients while effectively managing the team and programs to achieve enterprise (vs. department ...

Logility

Client Success Leader

Atlanta, GA

... retention. Responsibilities: Our next Client Success Leader will need to have a passion to help ... clients while effectively managing the team and programs to achieve enterprise (vs. department ...

Marsh McLennan

Client Advisor - Cyber

Atlanta, GA · On-site

$120K - $256K/yr

Building strong relationships with carriers and underwriters, staying informed on market trends, and collaborating with internal teams to drive client retention and new business growth will make this ...

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All JobsClient Retention JobsClient Retention Jobs in Georgia

Client Retention information

What is the difference between Client Retention vs Customer Service Representative?

AspectClient RetentionCustomer Service Representative
Primary FocusBuilding long-term relationships to retain clientsHandling customer inquiries and resolving issues
Skills NeededRelationship management, sales, communicationCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, client-focused rolesCall centers, retail, support departments
GoalsReduce churn, increase client loyaltyCustomer satisfaction, issue resolution

While both roles involve communication with clients or customers, Client Retention focuses on maintaining long-term relationships and reducing churn, often involving strategic engagement. Customer Service Representatives primarily address immediate customer needs and resolve issues to ensure satisfaction. Both roles are essential for business success but differ in scope and objectives.

What is a client retention job?

A client retention job involves developing strategies to maintain existing clients and encourage repeat business. Roles often include customer relationship management, communication skills, and using tools like CRM software to track client interactions and satisfaction. Successful professionals in this field help companies build long-term client loyalty and reduce churn.

What are the most commonly searched types of Client Retention jobs in Georgia?

The most popular types of Client Retention jobs in Georgia are:

What cities in Georgia are hiring for Client Retention jobs?

Cities in Georgia with the most Client Retention job openings:

Client Retention jobs near you
Infographic showing various Client Retention job openings in Georgia as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 63% Physical, 3% Hybrid, and 34% Remote job distribution.

Director of Regional Client Retention -Southeast

Atlanta, GA • On-site

Allied Universal
Investigation and Physical Security Services • 10K+ employees

5.6

Company rating: 5.6 out of 10

Based on 2,586 frontline employees who took The Breakroom Quiz

77th of 118 rated security

People enjoy working here

Recommended by students

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Learn more about Allied Universalexternal

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.


Job Description

Allied Universal® is hiring a Customer Success Director for the Southeast Region. Candidates must reside in or be willing to relocate to Virginia, North Carolina, South Carolina, Georgia, or Alabama, with preference given to those located near a major metropolitan area to support regional travel and client engagement.

The Customer Success Director is responsible for driving client retention, renewal success, and strategic account growth across the Southeast Region. This role leads complex contract renewals, rebids, and retention initiatives while partnering with operations, finance, pricing, and executive leadership teams to maximize customer satisfaction, contract profitability, and long-term client value.

The ideal candidate will bring experience in customer success, client success, strategic account management, contract services, or business development, with a proven track record of managing large client relationships, leading RFP and bid responses, negotiating contracts, and retaining enterprise customers. Experience within the security services, facilities management, janitorial, staffing, or other business-to-business service industries is highly desirable.

Qualified candidates must either live in or be able to relocate to Virginia, North Carolina, South Carolina, Georgia, or Alabama. Regional travel is approximately 60%.

WHY JOIN US?

  • Drive Strategic Impact—Lead client retention strategies and directly influence regional success and client loyalty, travel expectation is approximately 60%
  • Regional Leadership Opportunity—There area total of 8 Customer Success Directors, one per region (SW, NW, NE, MA, MW, CE, FL, SE), each one ideally located near a major city for efficient travel and high-level client engagement. 
  • Rewarding Compensation & Growth—Competitive base salary (Base salary ranges: $90,000–$110,000+, based on experience and location) plus 20% bonus opportunity and equity. Compensation for this role will be determined based on factors such as relevant experience, skills, and market alignment. The final offer may vary depending on these considerations.

RESPONSIBILITIES:

  • Lead strategic contract renewal, rebid, and retention efforts for large regional and multi-state accounts.
  • Manage the end-to-end RFP and bid response process in partnership with operations, finance, pricing, and subject matter experts.
  • Serve as an executive relationship manager for key clients during contract renewal cycles.
  • Identify and mitigate account risks while developing proactive retention and customer success plans.
  • Partner with regional and branch leadership to strengthen customer relationships, improve client satisfaction, and increase renewal success.
  • Lead negotiations involving contract terms, pricing strategies, service enhancements, and customer commitments.
  • Facilitate executive business reviews, quarterly business reviews (QBRs), and strategic client meetings.
  • Conduct competitive analysis and develop compelling value propositions to improve win rates during rebids.
  • Analyze renewal performance, retention metrics, profitability, labor economics, and customer health indicators to identify opportunities and risks.
  • Conduct post-award and post-loss reviews and implement best practices across the region.
  • Provide leadership and guidance to Rebid Specialists and cross-functional teams supporting client retention initiatives.
  • Drive accountability for customer retention, renewal outcomes, and contract performance throughout the region.

QUALIFICATIONS (MUST HAVE):

  • Must possess one of the following:
    • Bachelor’s degree in Business, Criminal Justice, Security Management, or related field of study with a minimum of eight (8) years of client retention experience
    • Associate’s degree in Business, Criminal Justice, Security Management, or related field of study with a minimum of ten (10) years of client retention experience
    • High school diploma or equivalent with a minimum of fifteen (15) years of client retention experience
  • Valid driver’s license if driving a company vehicle or personal vehicle while conducting business (e.g., client visits, attending networking events)
  • Minimum of four (4) years of cross-functional leadership experience
  • Strategic planning and Request for Proposal (RFP) development experience
  • Ability to lead, coordinate, and influence cross-functional teams across multiple branches
  • Proven success in client retention, contract and contract management
  • Strong consultative selling and relationship-building skills; thrive in partnering with operations and client satisfaction
  • Excellent communication and presentation skills
  • Advanced Microsoft Office Suite proficiency
  • Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently
  • Strong analytical skills for contract economics and labor modeling, wage structures, and resource planning

PREFERRED QUALIFICATIONS (NICE TO HAVE):

  • Prior experience building, coaching, or leading customer success, account management, or client retention teams.
  • Experience leading competitive bids and contract negotiations exceeding $1M+ in annual revenue.
  • Experience in the security services, facilities management, janitorial services, staffing, outsourcing, or other recurring contract service industries.
  • Experience managing enterprise or national accounts.Master's degree in Business Administration or related field.

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-26   


Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Requisition ID
2026-1667788
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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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