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Client Retention Manager Jobs in Port Richey, FL

Hill House Home

Store Manager, Tampa

Tampa, FL · On-site

$80K/yr

Client Development * Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high-potential clients. * Lead and collaborate with the ...

Thrive

Client Delivery Manager

Tampa, FL · On-site

Position Overview The Client Delivery Manager (CDM) is a customer-facing role responsible for ... Retention * NRR / GRR (FY27) * Engagement (account activity, executive/POC engagement ...

Ministrybrands

Client Account Executive

Tampa, FL

Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments ... and client retention * Effectively communicating the value and benefits of our comprehensive ...

SOLitude Lake Management

Account Manager

Lutz, FL · On-site

Develop strategies and initiatives to enhance client retention rates and increase customer loyalty ... Proven experience in account management, client relations, or sales, preferably within the ...

Hill House Home

Store Manager, Tampa

Tampa, FL · On-site

$80K/yr

Client Development * Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high-potential clients. * Lead and collaborate with the ...

Stars and Strikes

Client Relations Executive

Tampa, FL · On-site

$72K - $98K/yr

We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles ... The Client Relations Executive is responsible for retaining and growing the overall relationship ...

CIBC

Senior Relationship Manager

Tampa, FL · On-site

$200K - $250K/yr

Manage client relationships - Oversee a portfolio to ensure client retention and business growth while aligning with client investment objectives and organizational policies. * Expand your portfolio ...

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All JobsClient Retention JobsClient Retention Manager JobsClient Retention Manager Jobs in Port Richey, FL

Client Retention Manager information

See Port Richey, FL salary details

$57.2K

$88.8K

$110.4K

How much do client retention manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client retention manager in Port Richey, FL is $88,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,200.00 and $108,600.00 per year, depending on experience, location, and employer.

What is the difference between Client Retention Manager vs Customer Success Manager?

AspectClient Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and long-term success
Key ResponsibilitiesDevelop retention strategies, manage client relationshipsOnboard clients, provide support, and optimize product usage
Required SkillsRelationship management, communication, analyticsCustomer support, product knowledge, communication
Work EnvironmentAccount management teams, client-facing rolesCustomer support teams, onboarding teams

While both roles focus on client relationships, the Client Retention Manager primarily concentrates on reducing churn and maintaining existing accounts, whereas the Customer Success Manager emphasizes onboarding, support, and ensuring customers derive value from products or services. Both roles are vital for customer satisfaction but differ in scope and daily activities.

How does a client retention manager collaborate with sales and customer support teams to improve client satisfaction?

A Client Retention Manager works closely with both sales and customer support teams to ensure a seamless client experience. They regularly communicate with sales to understand client expectations and feedback, and with customer support to address ongoing issues and identify trends in client concerns. By facilitating open communication between these departments, they help develop targeted retention strategies, resolve client problems efficiently, and proactively identify opportunities for upselling or cross-selling. This collaborative approach is essential for building strong, long-term client relationships.

What are the key skills and qualifications needed to thrive as a client retention manager, and why are they important?

To thrive as a Client Retention Manager, you need expertise in customer relationship management, strategic account management, and a background in business or marketing. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes relevant certifications like Certified Customer Experience Professional (CCXP) are typical requirements. Exceptional communication, problem-solving abilities, and a strong customer-centric mindset set top performers apart in this role. These skills and qualities are crucial for building long-term client relationships, reducing churn, and driving sustainable business growth.
Client Retention Manager jobs near you

Senior Manager, CIT Platform

Fifth Third

Tampa, FL

Full-time

Re-posted 7 days ago

Job description

Make banking a Fifth Third better
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

ABOUT THE ROLE:

TheSenior Manager, CIT Platformis responsible forleading the strategy, growth, and retention of Fifth Third's Collective Investment Trust (CIT) platform within Institutional Services. This role provides enterprise-level ownership of the CIT business, ensuring alignment with institutional client needs, market opportunities, and the bank's broader strategic priorities.

As a platform leader, this roleis accountable for the design, oversight, and continuous improvement of CIT-related processes, systems, governance, and external vendor relationships. The position partners closely with Investment Management, Fiduciary Services, Institutional Sales, Risk, Legal, and Operations to deliver scalable, compliant, and high-performing solutions.

This role plays a critical part in driving platform growth, enhancing the institutional client experience, and strengthening Fifth Third's competitive position in the institutional marketplace.

YOUR RESPONSIBILITIES:

  • CIT Platform Strategy & Growth:Leads the enterprise strategy for the CIT platform, driving growth, retention, and expansion of CIT capabilities aligned to institutional client needs and businessobjectives.

  • Platform Oversight & Governance:Establishesand oversees governance frameworks to ensure CIT platform integrity, including regulatory alignment, fiduciary standards, and internal risk management practices.

  • Operational Design & Process Ownership:Leads the design and continuous improvement of CIT operational processes to ensure efficiency, scalability, and consistency across the platform.

  • Systems & Infrastructure Leadership:Oversees the effectiveness of systems and technology supporting the CIT platform, partnering with technology teams to enhance functionality, integration, and performance.

  • Vendor & Provider Management:Manages relationships with external vendors and service providers supporting the CIT platform, ensuring service quality, alignment with business needs, and adherence to contractual obligations.

  • Market & Competitive Positioning:Evaluates institutional market trends, regulatory developments, and competitive offerings to inform platform strategy and identify opportunities for growth and differentiation.

  • Cross-Functional Leadership:Partners across Investment Management, Fiduciary, Sales, Legal, Risk, Compliance, and Operations to ensure alignment and successful execution of platform initiatives.

  • Client & Sales Enablement:Serves as a subject matter expert on CIT capabilities, supporting institutional sales efforts, client engagements, and complex solution development.

  • Performance & Business Management:Monitors platform performance, including asset growth, client retention, and profitability, and drives initiatives to improve outcomes.

  • Stakeholder Influence & Alignment:Builds strong relationships across senior leadership to influence strategy, drive alignment, and advance platform priorities in a matrixed environment.

  • Talent & Team Leadership:Provides leadership, mentorship, and development across team members supporting the CIT platform, contributing to organizational capability and succession planning.

  • Other Duties:Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team's and the company's mission.

MINIMUM REQUIREMENTS:

  • Bachelor'sdegreerequired.

  • 10+ years of experience in institutional investment management, trust/custody, retirement services, or related financial services.

  • 5+ years of experience in strategy, platform management, product management, or related leadership roles.

  • Experience working with Collective Investment Trusts (CITs) or similar institutional investment vehicles preferred.

REQUIRED SKILLS:

  • Institutional Platform Expertise:Deep understanding of CITs, institutional investment structures, and retirement or trust delivery models

  • Strategic Leadership:Ability to define and execute enterprise platform strategy aligned to growth and client needs

  • Operational & Governance Oversight:Strong command of operational design, regulatory frameworks, and fiduciary requirements

  • Cross-Functional Leadership:Proven ability to lead and influence across a highly matrixed organization

  • Financial & Analytical Acumen:Ability to evaluate platform performance and drive data-informed decisions

SKILLS FOR SUCCESS:

  • Enterprise Thinking:Aligns platform strategy with broader Institutional Services and W&AM objectives

  • Executive Communication & Influence:Effectively communicates complex concepts and influences decision-making at senior levels

  • Client-Centric Mindset:Prioritizes solutions that enhance client experience, retention, and long-term relationships

  • Change Leadership:Drives platform evolution, innovation, and continuous improvement

  • Collaboration & Partnership:Builds strong relationships across teams and stakeholders to enable execution

DOING THE RIGHT THING:

Our employees take pride in doing the right thing for customers and colleagues as well as being accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures that protect all our valuable assets - including you.

Senior Manager, CIT PlatformTotal Base Pay Range 121,900.00 - 262,100.00 USD Annual

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner.

LOCATION -- Cincinnati, Ohio 45202

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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