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Client Retention Manager Jobs in Port Richey, FL

Marsh & McLennan

Client Advisor

Clearwater, FL · On-site

Manage Renewal Process * Provide insurance advice pertaining to technical aspects and service support of new and renewal business including maintaining client retention of existing accounts

Focus Laboratories

General Manager

Palm Harbor, FL · On-site

... leading, managing and overseeing all aspects of site operations for our US Microbiology ... such as revenue, client retention rates, quote conversion etc.Active in industry groups and ...

New

Focus Lab

General Manager

Palm Harbor, FL · On-site

$120 - $160/hr

... for leading, managing and overseeing all aspects of site operations for our US Microbiology ... such as revenue, client retention rates, quote conversion etc. * Active in industry groups and ...

New

FrankCrum

Broker Manager - CA

Clearwater, FL · On-site

$80 - $150/hr

In this role, you will promote ongoing sales growth and client retention through the recruitment and management of broker relationships on a regional level, with opportunities to impact the FrankCrum ...

New

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Showing results 21-40

All JobsClient Retention JobsClient Retention Manager JobsClient Retention Manager Jobs in Port Richey, FL

Client Retention Manager information

See Port Richey, FL salary details

$57.2K

$88.8K

$110.4K

How much do client retention manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client retention manager in Port Richey, FL is $88,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,200.00 and $108,600.00 per year, depending on experience, location, and employer.

What is the difference between Client Retention Manager vs Customer Success Manager?

AspectClient Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and long-term success
Key ResponsibilitiesDevelop retention strategies, manage client relationshipsOnboard clients, provide support, and optimize product usage
Required SkillsRelationship management, communication, analyticsCustomer support, product knowledge, communication
Work EnvironmentAccount management teams, client-facing rolesCustomer support teams, onboarding teams

While both roles focus on client relationships, the Client Retention Manager primarily concentrates on reducing churn and maintaining existing accounts, whereas the Customer Success Manager emphasizes onboarding, support, and ensuring customers derive value from products or services. Both roles are vital for customer satisfaction but differ in scope and daily activities.

How does a client retention manager collaborate with sales and customer support teams to improve client satisfaction?

A Client Retention Manager works closely with both sales and customer support teams to ensure a seamless client experience. They regularly communicate with sales to understand client expectations and feedback, and with customer support to address ongoing issues and identify trends in client concerns. By facilitating open communication between these departments, they help develop targeted retention strategies, resolve client problems efficiently, and proactively identify opportunities for upselling or cross-selling. This collaborative approach is essential for building strong, long-term client relationships.

What are the key skills and qualifications needed to thrive as a client retention manager, and why are they important?

To thrive as a Client Retention Manager, you need expertise in customer relationship management, strategic account management, and a background in business or marketing. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes relevant certifications like Certified Customer Experience Professional (CCXP) are typical requirements. Exceptional communication, problem-solving abilities, and a strong customer-centric mindset set top performers apart in this role. These skills and qualities are crucial for building long-term client relationships, reducing churn, and driving sustainable business growth.
Client Retention Manager jobs near you

Client Advisor

Marsh & McLennan

Clearwater, FL • On-site

Other

Medical, Retirement

Re-posted 11 days ago

Job description

Business Insurance Account Manager

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 15,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With over 300 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan.

We are looking for a Business Insurance Account Manager who is accountable for managing a high-profile book of business that is complex to handle and generates substantial revenue that is critical to the company operations.

A day in the life.

  • Manage Renewal Process
  • Provide insurance advice pertaining to technical aspects and service support of new and renewal business including maintaining client retention of existing accounts
  • Communication/Client Service (internal & external clients)
  • Master Sagitta Agency Management System and document management system
  • Mentor associates
  • Problem solving including abstract reasoning
  • Client claims management
  • Manage client accounts receivables/payables
  • Time management and organization
  • Professional Growth and Development

Our future colleague:

  • Current 2-20 license
  • Extensive knowledge of business insurance policy contracts/coverages
  • Extensive understanding of the regulatory, legislative, and legal issues surrounding critical commercial situations, including understanding of marketplace and market conditions
  • Working knowledge of Sagitta Agency Management System, or willingness to learn

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

  • Generous time off, including personal and volunteering
  • Health Insurance
  • 401k
  • Professional development opportunities
  • Hybrid work
  • Six week paid parental leave for the birth or adoption of a child
  • Charitable contribution match programs
  • Stock purchase opportunities

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Apply