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Client Retention Manager Jobs in Paramus, NJ (NOW HIRING)

Storyful

Director, Client Retention Americas

Manhattan, NY · On-site

$150 - $185/hr

Reporting to the Head of Client Retention, the Client Retention Director will assume responsibility for managing a team of Client Engagement Specialists (CES), with a strategic focus on retaining and ...

New

FlexTG

Manager Client Account Management

New York, NY · Hybrid

$85K - $95K/yr

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement ... Drive client retention, satisfaction, profitability, and growth across a diverse portfolio of ...

FlexTG

Manager Client Account Management

Manhattan, NY · Hybrid

$85K - $95K/yr

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement ... Drive client retention, satisfaction, profitability, and growth across a diverse portfolio of ...

Hogg Robinson Group

Client Solutions Manager

New York, NY · On-site

$88K - $163K/yr

This position is also responsible for client retention, profitability of the account portfolio ... Develop and manage client business plans, set mutual goals, analyze data, and present findings in ...

Jobtailor

Global Head of Client Success

Manhattan, NY · On-site

$180 - $240/hr

Manage executive relationships with strategic global clients and external agency partners * Enhance client retention, renewals, and revenue expansion across existing accounts * Standardize global ...

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All JobsClient Retention JobsClient Retention Manager JobsClient Retention Manager Jobs in Paramus, NJ

Client Retention Manager information

See Paramus, NJ salary details

$65.3K

$101.4K

$126K

How much do client retention manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client retention manager in Paramus, NJ is $101,412.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,900.00 and $124,000.00 per year, depending on experience, location, and employer.

What is the difference between Client Retention Manager vs Customer Success Manager?

AspectClient Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and long-term success
Key ResponsibilitiesDevelop retention strategies, manage client relationshipsOnboard clients, provide support, and optimize product usage
Required SkillsRelationship management, communication, analyticsCustomer support, product knowledge, communication
Work EnvironmentAccount management teams, client-facing rolesCustomer support teams, onboarding teams

While both roles focus on client relationships, the Client Retention Manager primarily concentrates on reducing churn and maintaining existing accounts, whereas the Customer Success Manager emphasizes onboarding, support, and ensuring customers derive value from products or services. Both roles are vital for customer satisfaction but differ in scope and daily activities.

How does a client retention manager collaborate with sales and customer support teams to improve client satisfaction?

A Client Retention Manager works closely with both sales and customer support teams to ensure a seamless client experience. They regularly communicate with sales to understand client expectations and feedback, and with customer support to address ongoing issues and identify trends in client concerns. By facilitating open communication between these departments, they help develop targeted retention strategies, resolve client problems efficiently, and proactively identify opportunities for upselling or cross-selling. This collaborative approach is essential for building strong, long-term client relationships.

What are the key skills and qualifications needed to thrive as a client retention manager, and why are they important?

To thrive as a Client Retention Manager, you need expertise in customer relationship management, strategic account management, and a background in business or marketing. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes relevant certifications like Certified Customer Experience Professional (CCXP) are typical requirements. Exceptional communication, problem-solving abilities, and a strong customer-centric mindset set top performers apart in this role. These skills and qualities are crucial for building long-term client relationships, reducing churn, and driving sustainable business growth.
What cities near Paramus, NJ are hiring for Client Retention Manager jobs? Cities near Paramus, NJ with the most Client Retention Manager job openings:
Client Retention Manager jobs near you
Infographic showing various Client Retention Manager job openings in Paramus, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Hybrid job distribution, with an average salary of $101,412 per year, or $48.8 per hour.

Director, Client Retention Americas

Dow Jones & Company, Inc.

Manhattan, NY • On-site

Full-time

Medical, Retirement

Posted 10 days ago

Dow Jones rating

8.7

Company rating: 8.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

3rd of 19 rated publishing

Job description

Job Description:
About the Role:
Reporting to the Head of Client Retention, the Client Retention Director will assume responsibility for managing a team of Client Engagement Specialists (CES), with a strategic focus on retaining and nurturing Dow Jones' professional business across the Americas within key Dow Jones Risk product verticals (Risk & Compliance + Knowledge & Insights).
This role is paramount for driving a robust retention strategy, mitigating churn, and ensuring consistently high levels of customer satisfaction across diverse client profiles, sizes, and geographical locations. The successful candidate must possess a strong understanding of the customer subscription lifecycle, client portfolio planning, and risk mitigation to underpin retention initiatives, complemented by excellent leadership and people management capabilities essential for fostering team member success.
In this capacity, the Client Retention Director will be tasked with developing and implementing advanced client retention strategies, providing clear direction and mentorship to the CES group to maximize customer satisfaction and loyalty, thereby sustaining business growth and profitability. Furthermore, the Director will collaborate closely with the product, operations, sales, and marketing teams on various initiatives critical to Dow Jones and its clientele.
The successful candidate must seamlessly integrate leadership acumen with strategic insights and will function as an integral part of the broader global retention team. This role requires ensuring the team consistently meets or surpasses retention targets and business objectives through the implementation of a layered client-centric approach.
You Will:
  • Team Leadership: Guide and support the CES team, establishing clear objectives and managing performance to achieve defined retention targets and onboarding/migration objectives. Serve as the primary escalation point for client issues, ensuring prompt and effective resolution. Ability to oversee a multi-layered organizational structure, leading managers and their teams to deliver against company goals.
  • Strategy: Design and execute region-specific retention strategies in alignment with the overarching global strategy, company goals, and client satisfaction imperatives. Structure long-term resource and personnel planning to ensure optimal client support and retention, concurrently building collaborative strategies with partners across Dow Jones in Operations, Product, Sales, and Marketing.
  • Collaboration: Work in close partnership with the team, Account Managers, Operations, and Product teams to ensure successful client engagement, onboarding, migration, and retention within the assigned remit. Foster inter-departmental collaboration to develop ongoing retention strategies and maximize customer satisfaction.
  • Customer Relationship Management: Cultivate and maintain strong relationships with strategic clients to reinforce Dow Jones' value proposition, addressing their unique business requirements and industry challenges.
  • Data-Driven Insights: Utilize advanced analytics to evaluate team performance, identify retention risks, and refine retention strategies. Leverage insights to support cross-sell initiatives and enhance revenue opportunities.
  • Sales Support, Growth & Collaboration: Offer strategic insight and support for new sales pursuits within existing client accounts, collaborating with Account Executives and Regional Sales Leaders to maximize customer Return on Investment (ROI) and expand revenue streams.
  • People Management: Provide effective management of the team, encompassing resource and personnel allocation across portfolios, territories, and accounts. Ensure continuous professional development and skills enhancement within the team, while also managing day-to-day People/HR matters in a positive and constructive environment.
  • Performance & Incentive Tracking: Ensure accurate performance calculation and documentation for CES during each quarterly retention audit process, and coordinate the execution of Sales Performance Incentive Funds (SPIFs) and local incentives to drive high performance.

You Have:
  • Experience: A minimum of 12 years of experience in client retention, customer success, or account management, with prior experience in large, matrix-structured organizations strongly preferred.
  • Leadership: Demonstrated prior experience in a leadership or supervisory capacity, with a strong emphasis on coaching, mentoring, and personnel development. High level of executive presence and ability to influence at a senior level.
  • Customer Focus: Proven expertise in cultivating enduring client relationships, coupled with a deep understanding of customer needs and industry dynamics within the financial markets/subscriptions sector.
  • Analytical Skills: Proficiency in data analysis and Customer Relationship Management (CRM) systems to inform strategic decisions and measure success.
  • Strong Communicator: Excellent written and verbal communication skills, including the ability to engage effectively with senior executives within client organizations.
  • Problem-Solver & Strategic Thinker: Capable of making prompt, data-backed decisions and proactively adjusting strategies to enhance outcomes.
  • Technology Fluency: Familiarity with client engagement technology stacks, CRM systems (specifically SFDC), and productivity tools such as Google Suite, Tableau, and Artificial Intelligence (AI) tools for acceleration strategies.
  • Initiative and Industry Knowledge: A high level of self-motivation, combined with a profound understanding of the B2B information or technology industries, and experience in product positioning and client engagement.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.
Business Area:
Dow Jones - Risk Sales
Job Category:
Sales
Union Status:
Non-Union role
Base Pay Range: $150,000 - $185,000
We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

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