Client Retention Manager Jobs in Missouri (NOW HIRING)

City Wide Facility Solutions St. Louis, recognized as one of the "Best Places to Work in STL," is on the lookout for a highly motivated Account Manager who excels at driving business growth while also promoting personal career advancement in a vibrant, energetic environment. We offer a competitive base salary, an attractive commission plan, and an extensive benefits package, all designed for exceptional candidates who exhibit the determination and ambition to thrive.

Why City-Wide?

City Wide Facility Solutions is a leader in the building maintenance industry. We are a sales and management company providing a single source solution for all building maintenance services, both internal and external. We lead by modeling our core values of relentless customer service, growth, mindset, and hustle. We're interested in those looking for a career, not just a job - and we're passionate about promoting from within. We are a high-energy group within a collaborative, inclusive and fun environment that rewards performance.

• Key Responsibilities:
• Client Relationship Management: Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
• Operational Excellence: Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments.
• Strategic Problem Solving: Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
• Technology and Reporting: Utilize City Wide's CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.
• Ideal Candidate:
• Proven background in account management, sales, or a similar field within the service industry.
• Strong leadership skills with experience in managing diverse teams.
• Excellent problem-solving, organizational, and communication skills.
• Technologically adept with experience in CRM systems preferred.
• Motivated by a fast-paced, results-driven environment.
• Compensation:
• Base Salary: $50,,000 with the potential for significant On Track Earnings of $120,000+ based on performance.
• Additional Benefits: Comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure.

• Performance Metrics for Success: At City Wide Facility Solutions, we believe in transparency and clarity in how we measure success. As a Facility Solutions Manager, your performance will be evaluated against several key metrics that are crucial for the growth and satisfaction of our clients and the prosperity of our branch. These include:
• Client Retention: Aim to maintain a client retention rate of 96-98%. High retention rates reflect superior service and client satisfaction.
• Revenue Growth: You are expected to generate extra service (ES) sales, with specific targets set based on your defined territory.
• Quality Assurance: Conduct and report on detailed quality control inspections to ensure all services meet our high standards.
• Operational Excellence: Manage service delivery effectively, ensuring compliance with client and company standards.
• Team Management: Lead and develop your team, ensuring high performance and adherence to company protocols.

Requirements

• 3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience.
• High School diploma required, bachelor's degree highly desirable.
• Highly detail oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.

Schedule:

8-hour shift

Monday through Friday

Value the contributions of your teammates!

In a typical week, you'll likely spend more time with your coworkers than your own family so it's important to love the people you work with. Our team members make our culture what it is, so we seek out amazing candidates to help foster the work environment we are so proud of. If you think you're a great fit, we want to hear from you!

Requirements

• 3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience.
• High School diploma required, bachelor's degree highly desirable.
• Highly detail oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.

Benefits

Compensation Package:

Total compensation ranging from $50,000 to $120,000, which includes commissions and bonuses.

Monthly car allowance of $500.

Comprehensive Health Insurance fully covered by the company.

401K plan with a 4% matching contribution from the employer.

Short-Term and Long-Term Disability Insurance entirely funded by the company.

Company-issued cell phone.

Company Surface Pro Tablet*

Eligibility for Chairman's Club awards.

15 days of Paid Time Off (PTO) during Years 1-4.

20 days of PTO starting from Year 5.

6 Paid Holidays each year.

Excellent work-life balance.

Opportunities for career advancement.