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Client Retention Manager Jobs in Maryland (NOW HIRING)

Gallagher

Client Manager

Rockville, MD

The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving ...

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All JobsClient Retention JobsClient Retention Manager JobsClient Retention Manager Jobs in Maryland

Client Retention Manager information

See Maryland salary details

$62.6K

$97.3K

$120.8K

How much do client retention manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for client retention manager in Maryland is $97,265.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,700.00 and $118,900.00 per year, depending on experience, location, and employer.

How does a client retention manager collaborate with sales and customer support teams to improve client satisfaction?

A Client Retention Manager works closely with both sales and customer support teams to ensure a seamless client experience. They regularly communicate with sales to understand client expectations and feedback, and with customer support to address ongoing issues and identify trends in client concerns. By facilitating open communication between these departments, they help develop targeted retention strategies, resolve client problems efficiently, and proactively identify opportunities for upselling or cross-selling. This collaborative approach is essential for building strong, long-term client relationships.

What are the key skills and qualifications needed to thrive as a client retention manager, and why are they important?

To thrive as a Client Retention Manager, you need expertise in customer relationship management, strategic account management, and a background in business or marketing. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes relevant certifications like Certified Customer Experience Professional (CCXP) are typical requirements. Exceptional communication, problem-solving abilities, and a strong customer-centric mindset set top performers apart in this role. These skills and qualities are crucial for building long-term client relationships, reducing churn, and driving sustainable business growth.

What is the difference between Client Retention Manager vs Customer Success Manager?

AspectClient Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and long-term success
Key ResponsibilitiesDevelop retention strategies, manage client relationshipsOnboard clients, provide support, and optimize product usage
Required SkillsRelationship management, communication, analyticsCustomer support, product knowledge, communication
Work EnvironmentAccount management teams, client-facing rolesCustomer support teams, onboarding teams

While both roles focus on client relationships, the Client Retention Manager primarily concentrates on reducing churn and maintaining existing accounts, whereas the Customer Success Manager emphasizes onboarding, support, and ensuring customers derive value from products or services. Both roles are vital for customer satisfaction but differ in scope and daily activities.

What cities in Maryland are hiring for Client Retention Manager jobs?

Cities in Maryland with the most Client Retention Manager job openings:

Client Retention Manager jobs near you
Infographic showing various Client Retention Manager job openings in Maryland as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $97,265 per year, or $46.8 per hour.

Client Relationship Manager (Leadership)

Towson, MD • On-site

Dwight Taylor Peay Sr
See more jobs at Dwight Taylor Peay Srexternal

$55K/yr

Full-time

PTO

Posted 23 days ago

Job description

The Client Relationship Manager (Leadership) role is a strategic position based in Maryland, designed for an experienced professional with extensive insurance industry knowledge, particularly in Property & Casualty and Life & Health sectors. This leadership role focuses on managing a medium-sized team, driving client retention through strong relationship building, and fostering team coaching and development. Reporting directly to the CEO/Managing Director, the position requires effective use of CRM tools and minimal travel, with the flexibility of 90% remote work.

Responsibilities

  • Lead and manage a medium-sized team (6-15 members) to achieve business goals
  • Develop and implement strategic plans for client relationship management
  • Build and maintain strong client relationships to ensure retention and satisfaction
  • Monitor team performance and prepare regular reports for senior leadership
  • Identify and resolve client and operational issues promptly
  • Drive business development initiatives to expand client base
  • Coach, mentor, and develop team members to enhance skills and performance
  • Leverage CRM tools such as Salesforce to streamline client management

Required Qualifications

  • 3+ years of experience in the insurance industry
  • Active Property and Casualty License
  • Active Life and Health License
  • Must be located in Maryland

Preferred Qualifications

  • Proven experience in client relationship management and leadership
  • Strong communication and problem-solving skills
  • Proficiency with CRM software such as Salesforce and HubSpot
  • Strategic planning and team management expertise

Company Description

Dwight Taylor-Peay Sr. State Farm Agency