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Client Retention Manager Jobs in Lanham, MD (NOW HIRING)

CAQH

Client Partnerships Manager

Washington, DC · On-site

$110 - $130/hr

The role is accountable for supporting client retention, identifying growth opportunities and ... The Client Partnerships Manager works closely with Product, Sales, Implementation, Operations ...

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All JobsClient Retention JobsClient Retention Manager JobsClient Retention Manager Jobs in Lanham, MD

Client Retention Manager information

See Lanham, MD salary details

$64.6K

$100.3K

$124.6K

How much do client retention manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for client retention manager in Lanham, MD is $100,301.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,100.00 and $122,600.00 per year, depending on experience, location, and employer.

How does a client retention manager collaborate with sales and customer support teams to improve client satisfaction?

A Client Retention Manager works closely with both sales and customer support teams to ensure a seamless client experience. They regularly communicate with sales to understand client expectations and feedback, and with customer support to address ongoing issues and identify trends in client concerns. By facilitating open communication between these departments, they help develop targeted retention strategies, resolve client problems efficiently, and proactively identify opportunities for upselling or cross-selling. This collaborative approach is essential for building strong, long-term client relationships.

What are the key skills and qualifications needed to thrive as a client retention manager, and why are they important?

To thrive as a Client Retention Manager, you need expertise in customer relationship management, strategic account management, and a background in business or marketing. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes relevant certifications like Certified Customer Experience Professional (CCXP) are typical requirements. Exceptional communication, problem-solving abilities, and a strong customer-centric mindset set top performers apart in this role. These skills and qualities are crucial for building long-term client relationships, reducing churn, and driving sustainable business growth.

What is the difference between Client Retention Manager vs Customer Success Manager?

AspectClient Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and long-term success
Key ResponsibilitiesDevelop retention strategies, manage client relationshipsOnboard clients, provide support, and optimize product usage
Required SkillsRelationship management, communication, analyticsCustomer support, product knowledge, communication
Work EnvironmentAccount management teams, client-facing rolesCustomer support teams, onboarding teams

While both roles focus on client relationships, the Client Retention Manager primarily concentrates on reducing churn and maintaining existing accounts, whereas the Customer Success Manager emphasizes onboarding, support, and ensuring customers derive value from products or services. Both roles are vital for customer satisfaction but differ in scope and daily activities.

What cities near Lanham, MD are hiring for Client Retention Manager jobs?

Cities near Lanham, MD with the most Client Retention Manager job openings:

Client Retention Manager jobs near you
Infographic showing various Client Retention Manager job openings in Lanham, MD as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $100,301 per year, or $48.2 per hour.

Manager, Client Retention

Washington Nationals Baseball Club

Washington, DC • On-site

$63K - $77K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Reporting to the Director, Client Retention, the Manager, Client Retention is responsible for leading the Account Executives, Membership Services team and overseeing the successful execution of all service initiatives, retention strategies, and sales activities for Washington Nationals Season Plan Holders. 

This role is accountable for maximizing member retention, increasing customer lifetime value, and driving incremental revenue through upgrades, cross-sells, and renewals. The Manager, Client Retention will develop and execute comprehensive retention strategies, service touchpoint plans, member engagement initiatives, and sales campaigns while fostering a best-in-class service culture focused on delivering exceptional member experiences. 

The ideal candidate is a proven leader who is passionate about developing talent, leveraging data to drive business decisions, and creating memorable experiences that strengthen long-term customer relationships. 

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties & Responsibilities 

  • Lead, coach, and develop the Membership Services team, establishing a high-performance culture centered on proactive customer service, accountability, and continuous improvement. 
  • Develop and execute comprehensive retention, renewal, upgrade, and member engagement strategies designed to maximize Season Plan Holder retention and long-term revenue growth. 
  • Create and implement targeted monthly sales and service campaigns that generate incremental revenue from the existing membership base. 
  • Design and facilitate ongoing sales, service, and professional development training programs to enhance individual and team performance. 
  • Partner with the Director, Client Retention to develop annual sales and service strategies, renewal timelines, and campaign calendars supporting department objectives. 
  • Oversee first-year member onboarding and engagement initiatives to improve retention and overall member satisfaction. 
  • Collaborate cross-functionally with Ticket Operations, Marketing, Business Intelligence, and other departments to enhance the Season Plan Holder experience. 
  • Lead the planning and execution of Season Plan Holder events, exclusive member experiences, and hospitality initiatives. 
  • Oversee membership reporting, analytics, dashboards, and performance metrics to evaluate retention efforts and identify opportunities for growth. 
  • Manage membership program operations, rewards fulfillment, and related customer service initiatives. 
  • Ensure the team maintains accurate customer data and effectively utilizes CRM, ticketing, and membership platforms to optimize service and sales efforts. 
  • Work all assigned home games and special events, providing leadership support while assisting members with service-related needs. 
  • Manage departmental scheduling, office operations, and game-day staffing responsibilities. 
  • Recruit, interview, hire, onboard, coach, evaluate, and develop staff while conducting performance reviews and managing employee recognition, coaching, and corrective action when appropriate. 
  • Perform other duties and special projects as assigned. 

Compensation:  

The projected salary range for this position is $63,945 - $77,291 per year. This position is also eligible for commission based on the Ticket Sales & Service incentive program. Actual pay is based on several factors, including but not limited to the applicant’s: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.   

Benefits:   

The Nationals offer a competitive and comprehensive benefits package that presently includes:  

  • Paid vacation and sick leave, paid holidays throughout the year and a holiday break in December 
  • Medical, dental, vision, life and AD&D insurance 
  • Short- and long-term disability insurance 
  • Flexible spending accounts 
  • 401(k) and pension plan 
  • Access to complimentary tickets to Nationals home games 
  • Employee discounts 
  • Free onsite fitness center

Equal Opportunity Employer:  

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.