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Client Relationship Manager Jobs in Springfield, IL

First Mid

Commercial Insurance Producer

Springfield, IL

$58K - $73K/yr

Primarily responsible for relationship management, new business development, and client account retention. * Serves as backup to administrative staff in meeting current customer needs. * Develop and ...

Help At Home

Intake Client Associate

Springfield, IL · On-site

$21 - $24/hr

We're seeking a Intake Client Associate who is passionate about making a difference and driving ... Acquire, retain, and monitor key relationships with Case Managers for contribution towards meeting ...

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All JobsClient Relationship JobsClient Relationship Manager JobsClient Relationship Manager Jobs in Springfield, IL

Client Relationship Manager information

See Springfield, IL salary details

$28.7K

$56.9K

$97.1K

How much do client relationship manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client relationship manager in Springfield, IL is $56,873.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $64,400.00 per year, depending on experience, location, and employer.

How much do client relationship managers make in the US?

Client Relationship Managers in the US typically earn a median annual salary of around $65,000 to $85,000, with experienced professionals and those in senior roles earning over $100,000. Compensation varies based on industry, location, experience, and certifications such as CRM or related credentials.

What is the difference between Client Relationship Manager vs Account Executive?

AspectClient Relationship ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and closing sales
Work EnvironmentOngoing client support, account managementSales meetings, prospecting, negotiations
Required SkillsCommunication, relationship-building, customer serviceSales techniques, negotiation, product knowledge
Industry UsageCustomer service, consulting, financeSales, marketing, advertising

While both roles involve client interaction, the Client Relationship Manager focuses on nurturing existing accounts, whereas the Account Executive primarily aims to acquire new clients and drive sales. Understanding these differences helps organizations assign the right responsibilities and candidates for each position.

How does a client relationship manager typically collaborate with sales and account management teams?

As a Client Relationship Manager, you frequently act as a bridge between clients and internal teams such as sales and account management. You'll participate in regular strategy sessions, share client feedback, and help develop tailored solutions that address client needs while supporting business goals. Effective collaboration often involves joint meetings, coordinating on proposals or renewals, and ensuring seamless communication to deliver a consistent and positive client experience. This cross-functional teamwork is essential for both client satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a client relationship manager, and why are they important?

To thrive as a Client Relationship Manager, you need a solid background in account management, customer service, and business communication, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Outstanding interpersonal skills, problem-solving abilities, and emotional intelligence set top performers apart in this role. These skills are crucial for building strong client partnerships, ensuring customer satisfaction, and driving business growth.

What is a client relationship manager?

A client relationship manager oversees the relations between a company and its clients. As a client relationship manager, your job duties involve establishing new relationships, maintaining current relationships, and developing strategies to enhance all communications. You often manage client services and help resolve all client complaints. You mostly communicate with clients by phone or email but are sometimes required to meet with them in person. Companies in almost all industries hire client relationship managers. It’s important to have some work experience in the organization’s specific industry.

Is a client relationship manager a good job?

A client relationship manager is a role focused on maintaining and strengthening client connections, often requiring strong communication and interpersonal skills. It can be a rewarding career with opportunities for advancement and salary growth, especially in industries like finance, technology, and consulting. Job satisfaction depends on individual preferences and the work environment, but it generally offers stable employment and the chance to develop valuable business skills.
More about Client Relationship Manager jobs
What job categories do people searching Client Relationship Manager jobs in Springfield, IL look for? The top searched job categories for Client Relationship Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Client Relationship Manager jobs? Cities near Springfield, IL with the most Client Relationship Manager job openings:
Client Relationship Manager jobs near you
Infographic showing various Client Relationship Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 22% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $56,873 per year, or $27.3 per hour.

Supervisor - Private Client Group (Personal Lines)

Insurance Office of America

Springfield, IL • On-site

Full-time

Medical, Retirement

Re-posted 4 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 304 rated insurance

Job description

Description

Job Description:

Title: Private Client Group Supervisor – Personal Lines 

Work Mode: Fully remote for candidates able to work EST/CST shift | Experience: Quoting & Binding High Net Worth or Private Client Group Personal Lines Policies. Supervisory experience. Valid active licensing.
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 
About the Role: The Private Client Group Supervisor is responsible for overseeing the daily operations of the Private Client Group team while maintaining a small book of business and ensuring exceptional client service. This role drives operational efficiency, team performance, and service excellence through leadership, coaching, process improvement, and collaboration with Personal Lines leadership. The Supervisor serves as a key resource for complex personal lines matters, supports employee development, and ensures team objectives align with departmental and organizational goals. 

Key Responsibilities: 

  • Account Management: Manage a small book of business while meeting all performance expectations for production, quality, and client service. 

  • Team Leadership: Direct day-to-day activities and workflow of assigned team members, ensuring efficient workload distribution and service continuity. 

  • Performance Management: Monitor team productivity, quality, and service standards; identify performance trends and provide coaching and development support. 

  • Employee Development: Coordinate onboarding, training, mentoring, and ongoing professional development to strengthen team capabilities and engagement. 

  • Talent Acquisition Support: Participate in candidate interviews and provide hiring recommendations to support team growth and staffing needs. 

  • Operational Collaboration: Partner with Personal Lines leadership to address process, service, quality, and personnel challenges while developing effective solutions. 

  • Communication & Reporting: Maintain frequent and transparent communication regarding team performance, priorities, and operational activities with leadership. 

  • Process Improvement: Identify, recommend, and implement best practices and operational improvements to enhance team and department effectiveness. 

  • Compliance & Standards: Ensure adherence to core work processes, company policies, regulatory requirements, and operational standards. 

  • Resource Management: Manage team scheduling and staffing considerations to support service goals and business continuity. 

  • Client Service Excellence: Support the resolution of escalated client service issues and serve as a resource for complex personal lines matters. 

  • Technical Expertise: Maintain advanced personal lines knowledge and provide guidance on industry trends, carrier requirements, and coverage solutions. 

  • Carrier & Internal Relationships: Develop productive relationships with carriers, leadership, and internal teams to support service excellence and operational success. 

  • Leadership Development: Continuously enhance leadership and management skills through professional development and participation in organizational initiatives. 

  • Champion IOA core values and demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 7+ years of insurance industry experience with broad personal lines knowledge 

  • 4+ years of insurance leadership, supervisory, or management experience 

  • 3+ years of Personal Lines experience preferred 

  • Advanced insurance account management and client service skills 

  • All required active insurance licensing 

  • Strong leadership, coaching, and team development capabilities 

  • Exceptional customer service, communication, and relationship management skills 

  • Excellent organizational, multitasking, and decision-making abilities 

  • Ability to manage high work volumes with accuracy and attention to detail 

  • Proficiency in Microsoft Office applications (Outlook, Word, Excel) 

  • College degree preferred; High School Diploma (or equivalent) required 

  • Exceptional personal character, professionalism, and integrity 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $85,000 to $100,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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