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Client Relationship Manager Jobs in Scranton, PA

PNC Bank

Relationship Manager II - C&IB

Scranton, PA · On-site

Focuses on increasing client engagement and loyalty. * Manages effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients ...

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Client Relationship Manager information

See Scranton, PA salary details

$28.7K

$56.8K

$97K

How much do client relationship manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client relationship manager in Scranton, PA is $56,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $64,300.00 per year, depending on experience, location, and employer.

What is a client relationship manager?

A client relationship manager oversees the relations between a company and its clients. As a client relationship manager, your job duties involve establishing new relationships, maintaining current relationships, and developing strategies to enhance all communications. You often manage client services and help resolve all client complaints. You mostly communicate with clients by phone or email but are sometimes required to meet with them in person. Companies in almost all industries hire client relationship managers. It’s important to have some work experience in the organization’s specific industry.

What are the key skills and qualifications needed to thrive as a client relationship manager, and why are they important?

To thrive as a Client Relationship Manager, you need a solid background in account management, customer service, and business communication, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Outstanding interpersonal skills, problem-solving abilities, and emotional intelligence set top performers apart in this role. These skills are crucial for building strong client partnerships, ensuring customer satisfaction, and driving business growth.

How does a client relationship manager typically collaborate with sales and account management teams?

As a Client Relationship Manager, you frequently act as a bridge between clients and internal teams such as sales and account management. You'll participate in regular strategy sessions, share client feedback, and help develop tailored solutions that address client needs while supporting business goals. Effective collaboration often involves joint meetings, coordinating on proposals or renewals, and ensuring seamless communication to deliver a consistent and positive client experience. This cross-functional teamwork is essential for both client satisfaction and long-term retention.

What is the difference between Client Relationship Manager vs Account Executive?

AspectClient Relationship ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and closing sales
Work EnvironmentOngoing client support, account managementSales meetings, prospecting, negotiations
Required SkillsCommunication, relationship-building, customer serviceSales techniques, negotiation, product knowledge
Industry UsageCustomer service, consulting, financeSales, marketing, advertising

While both roles involve client interaction, the Client Relationship Manager focuses on nurturing existing accounts, whereas the Account Executive primarily aims to acquire new clients and drive sales. Understanding these differences helps organizations assign the right responsibilities and candidates for each position.

How much do client relationship managers make in the US?

In the US, client relationship managers typically earn an average salary between $60,000 and $100,000 annually, depending on experience, industry, and location. Senior or specialized roles can pay higher, often exceeding $120,000 with bonuses and benefits included.

How much does a client relationship manager make?

The average salary for a client relationship manager typically ranges from $50,000 to $85,000 per year, depending on experience, industry, and location. Senior or specialized roles can earn higher salaries, and many positions include bonuses or commissions based on performance.

Is a client relationship manager a good job?

A client relationship manager is a role focused on maintaining and strengthening client connections, often requiring strong communication and interpersonal skills. It can be a rewarding career with opportunities for advancement, especially in industries like finance, technology, and consulting. Job satisfaction depends on individual preferences, work environment, and the ability to meet client needs effectively.
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What job categories do people searching Client Relationship Manager jobs in Scranton, PA look for?

The top searched job categories for Client Relationship Manager jobs in Scranton, PA are:

What cities near Scranton, PA are hiring for Client Relationship Manager jobs?

Cities near Scranton, PA with the most Client Relationship Manager job openings:

Client Relationship Manager jobs near you
Infographic showing various Client Relationship Manager job openings in Scranton, PA as of August 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $56,803 per year, or $27.3 per hour.

ESSA Bank, Commercial Relationship Manager

CNB Financial Corporation

Wilkes Barre, PA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

CNB Bank rating

8.8

Company rating: 8.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

17th of 174 rated banks

Job description

Description

The Commercial Relationship Manager is responsible for managing and growing a portfolio of business clients by delivering customized financial solutions. This role involves developing new business opportunities, maintaining strong client relationships (includes collection efforts), and ensuring the profitability and credit quality of the portfolio.


Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.


KEY RESPONSIBILITIES


Client Relationship Management

  • Serve as the primary point of contact for a portfolio of commercial clients.
  • Build and maintain long-term relationships with business owners, CEO/President, CFOs, and other key decision-makers.
  • Conduct regular client reviews to assess financial needs and satisfaction.

Credit and Lending

  • Analyze financial statements and assess creditworthiness of clients.
  • Structure and negotiate commercial loans and credit facilities.
  • Work with credit analyst to assist with the underwriting of credit proposal.
  • Approves loans within specified limits or present loans to loan committee for approval.


Portfolio Management

  • Monitor portfolio performance, including loan covenants, renewals, and risk ratings.
  • Identify and mitigate potential risks within the portfolio.
  • Ensure compliance with internal policies and regulatory requirements.


Business Development

  • Identify and pursue new business opportunities through networking, referrals, and market research.
  • Actively promote products and services and refer existing and potential customers to Treasury Management, Private Banking, and Wealth and Asset Management.
  • Collaborate with product specialists to deliver comprehensive financial solutions.


Internal Collaboration

  • Work closely with credit analysts, commercial services, and operations teams to ensure smooth onboarding and servicing of clients.
  • Participate in team meetings.
  • Ensures loan documents are complete and accurate according to policy.


ATTITUDES


Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

  • Respect - Demonstrate that the feelings and rights of others are valued
  • Client Focus - The relationships built with customers/co-workers are top priority.
  • Inclusion - Embrace one another's unique backgrounds, perspectives, beliefs and experiences that demonstrate and support a welcoming environment. Display an empathetic approach to interactions and promote a feeling of belonging among co-workers and clients alike.


BEHAVIORS


Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

  • Leadership - Influence toward the achievement of goals. Take a leadership role in projects, initiatives, processes, task and client relationships.
  • Integrity - The degree to which being honest and having strong business ethics are practiced and to which they abide by company policies and procedures.
  • Collaboration - Work with others to produce or create excellence.
  • Volunteerism - Seek opportunities to support volunteerism in the local community, increase the bank's outreach, and cultivate new business.


COMPETENCIES


Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:

  • Accountability - Maintain personal responsibility
  • Innovation - Think outside the box for new and original ideas. Evaluate processes and recommend solutions to improve experience or efficiency
  • Professionalism - Practice the skill, good judgment, attitude, and conduct characterized by a person in a business environment.


POSITION LEVEL(S) EXPECTATIONS


Title of Commercial Relationship Manager - Officer, AVP, VP or SVP is dependent on education level, years of experience and the areas listed below:

  • Track record of business development and client acquisition
  • Level of understanding of financial statements and risk assessment
  • Familiarity with regulatory requirements and compliance standards
  • Portfolio management
  • Client relationship development
  • Level of experience with structuring and negotiating loan terms


SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES


Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross functional opportunities that foster growth and learning.


Requirements

QUALIFICATIONS, EDUCATION, & EXPERIENCE


To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. Bachelor's degree (B.A.) from a four-year college or university; or related experience and/or training, or equivalent combination and experience. Two -ten+ years of experience in commercial banking, depending on level (Officer, AVP, VP, SVP). A background screening will be conducted.

  • LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.
  • TECHNOLOGY SKILLS: To perform this job successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. Successful completion of required background checks is required.
  • MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Apply mathematical fractions, percentages, ratios, and proportions to practical situations. Knowledge in reading and interpreting financial documents required.
  • REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
  • PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. May be required to lift 10 pounds in weight. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.


Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.


BENEFITS

  • Medical, Dental, Vision & Life Insurance
  • 401K with company match
  • Paid Time Off & Recognized Holidays
  • Leave policies
  • Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
  • Employee Assistance Program
  • Employee Health & Wellness Program
  • Special Loan and Deposit Rates
  • Gradifi Student Loan Paydown Plan
  • Rewards & Recognition Programs and much more!

Eligibility requirements apply.


ESSA Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.


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