Client Relationship Manager Jobs in Burlington, VT

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Associate Institutional Relationship Manager (AIRM) is a high touch point of client contact accountable to serve the unique and complex needs of clients in the Institutional segment. The Associate Institutional Relationship Manager partners with other Institutional Relationship Managers (IRM), Institutional Investment Advisors, and Captive Specialty Practice subject matter experts (SME) to grow the Institutional business through supporting business development efforts, responding Request-For-Proposals (RFP), and interfacing with OneTD partners.
The Associate Institutional Relationship Manager is also responsible for retaining and growing assigned client relationships and is accountable for exceeding client's expectation for service. The AIRM is at the center of the Institutional model providing day-to-day account management and oversight, delivering excellent client service, supporting account administration, and developing materials with Specialty Practice SME and IRMs for OneTD partners and centers of influence.

Depth & Scope:

• Demonstrates a commitment to being customer-centric by ensuring a legendary service is provided during every customer interaction to maximize retention and growth
• Partners with Institutional Relationship Managers, Institutional Investment Advisors, Specialty Practice SME, and Corporate Trust Advisors to ascertain investment needs of TD Wealth clients to increase wallet share and in support of securing new clients with potential investment needs
• Focuses on retaining and growing Institutional business through supporting Captive Specialty Practice SME, and IRM in business development efforts with COIs and OneTD partners (e.g., TD Commercial, TD Small Business, TD Securities, TD Cowen)
• Provide responses to RFPs. Build a data base of answers that may be specific to captive needs. RFP requests are a growth segment of the Captive process
• Gains a deep understanding of TD Private Client Group's Institutional offering, including Custody, Investment Management, Reg 114 Insurance trusts, and other trust services to address client needs
• Works with the Business Analyst to learn the CAP system and works with Compliance to ensure all internal and external presentations have an appropriate review
• Coordinates complex requests from Specialty Practice SME to expediate accurate responses for clients and COIs
• Works with the Client, Clearwater analytics contact, and operations to set up the data feed and reporting for the client that needs Clearwater bond amortization reporting
• Become an expert at supporting Specialty Practice SMEs at working with Retail and Commercial partners, including opening operating accounts, learning back-office requirements to coordinate Letters of Credit and Collateral Trusts
• Effectively implements a process with Client Services Advisors (CSAs) to ensure every client gets an Annual Client Review (ACR) meeting with an enhanced agenda focused on client's needs
• Partners with the marketing team to develop a sales presentation for internal partners and external prospects that delivers a concise message
• Works with the Head of Credit Product Pricing & Profitability to help model the impact of Captive solutions for Precision Lender calculations and decisions
• Executes in a manner that is compliant with regulations, policies, and procedures
• Adheres to all federal, state, SRO regulations and Firm policies related to all business activities (i.e. OCC, SEC, FINRA, etc)
• Contributes individually and as a team member, to ensure strong performance, collaboration and enthusiasm that sets TD Wealth apart from our competitors
• Contributes individually, as a team member and as a mentor to Financial Advisors, to ensure strong performance, collaboration, and enthusiasm
• Represents TD Wealth to the public in a professional manner
• Is involved in the community and support TDBG charity and community initiatives

Education & Experience:

• 4-year degree, MBA or other advanced degree preferred
• 3+ years of Financial Services experience in a sales and service capacity (i.e. track record of high client satisfaction, client retention, and meeting sales goals) required
• Active Securities Licenses: Series 7, 63 Required; 65 preferred or ability to obtain
• ACI Captive designation preferred
• Consultative sales experience required
• Ensures all Continuing Education requirements are attained
• Understanding wealth management business development techniques, products, services, and overall industry
• Understanding of Institutional client needs and products and services available to clients within the segment
• Ability to establish relationships and partner effectively with other departments within TD Wealth and TD Bank, America's Most Convenient Bank
• Personalized customer service skills, including ability to work with wide variety of clients and provide an exceptional level of service
• Self-motivated, able to work independently, as well as part of a team - working well with other team members and keeping all relevant individuals, including management, up to date in a timely manner
• Excellent communication skills, both verbal and written
• Proficiency in Microsoft Applications (PowerPoint, Excel, Word)
• Ability to multitask and manage competing priorities effectively
• Must have experience working within a high collaborative team environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.