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Client Relations Jobs in Buffalo, NY (NOW HIRING)

Service Bridges, Inc.

Be Seen First

Customer Service & Client Relations Coordinator

Buffalo, NY · On-site

$50K - $65K/yr

Experience in customer service, client relations, scheduling, or administrative support * Experience working in a small business environment * Awareness of the Deaf and Hard of Hearing community

Tomra

CDL A Driver

Lancaster, NY · On-site

$28/hr

Knowledgeable on how to use handheld devices like smart phones or other similar devices, or ability to learn these skills Experience in client relations 3+ weeks of PTO accrued in first year Floating ...

Tomra

CDL A Driver

Lancaster, NY · On-site

$28/hr

Knowledgeable on how to use handheld devices like smart phones or other similar devices, or ability to learn these skills Experience in client relations 3+ weeks of PTO accrued in first year Floating ...

Tomra

CDL A Driver

Lancaster, NY

... and client relations Qualifications · 1 year of CDLA Driving experience . Must have a "satisfactory" driving record · Ability lift 25-50lbs. · Knowledgeable on how to use handheld devices like ...

Tomra

CDL A Driver

Lancaster, NY · On-site

$28/hr

... client relations Qualifications • 1 year of CDLA Driving experience . Must have a "satisfactory" driving record • Ability lift 25-50lbs. • Knowledgeable on how to use handheld devices like ...

Tomra

CDL A Driver

Lancaster, NY

$28/hr

Knowledgeable on how to use handheld devices like smart phones or other similar devices, or ability to learn these skills Experience in client relations Additional Information 3+ weeks of PTO accrued ...

NBT Bank

Relationship Banking Associate

Buffalo, NY · On-site

$18.50 - $20.81/hr

Organizational, interpersonal and customer relations skills which also includes problem solving and decision-making skills * Ability to function in a fast paced, ever-changing environment * Ability ...

NBT Bank

Relationship Banking Associate

Buffalo, NY · On-site

$18.50 - $20.81/hr

Organizational, interpersonal and customer relations skills which also includes problem solving and decision-making skills * Ability to function in a fast paced, ever-changing environment * Ability ...

NBT Bank

Relationship Banking Associate

Hamburg, NY · On-site

$18.50 - $20.81/hr

Organizational, interpersonal and customer relations skills which also includes problem solving and decision-making skills * Ability to function in a fast paced, ever-changing environment * Ability ...

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All JobsClient Relations JobsClient Relations Jobs in Buffalo, NY

Client Relations information

See Buffalo, NY salary details

$24.2K

$45.6K

$64.9K

How much do client relations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client relations in Buffalo, NY is $45,613.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $48,400.00 per year, depending on experience, location, and employer.

What is client relations?

Client relations refers to the practice of building and maintaining positive relationships between a company and its clients. Professionals in this field act as the main point of contact, addressing client needs, resolving issues, and ensuring satisfaction with products or services. Strong client relations help foster loyalty, encourage repeat business, and can provide valuable feedback to improve offerings. Effective communication, problem-solving skills, and a customer-centric approach are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client relations professional, and why are they important?

To thrive as a Client Relations professional, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or business, often supported by a bachelor's degree. Familiarity with CRM software, communication platforms, and project management tools is typically required. Exceptional active listening, empathy, and conflict resolution skills help build trust and foster long-term client partnerships. These capabilities are vital for maintaining client satisfaction, ensuring retention, and driving business growth.

What are some common challenges faced in a client relations role, and how can they be managed effectively?

Professionals in Client Relations often encounter challenges such as handling difficult client demands, balancing multiple accounts, and maintaining clear communication across departments. Effectively managing these challenges involves setting realistic expectations, staying organized with account management tools, and fostering strong internal collaboration to address client needs promptly. Developing active listening skills and maintaining a proactive approach to problem-solving can also help build trust and ensure long-term client satisfaction.

What is the difference between Client Relations vs Customer Service Representative?

AspectClient RelationsCustomer Service Representative
Primary FocusBuilding and maintaining long-term client relationshipsHandling individual customer inquiries and issues
Work EnvironmentCorporate, B2B settings, often strategicRetail, call centers, B2C environments
Required SkillsCommunication, relationship management, negotiationProblem-solving, communication, product knowledge
Common CertificationsCustomer Relationship Management (CRM) certificationsCustomer Service certifications

While both roles involve communication and customer interaction, Client Relations focuses on nurturing long-term partnerships with clients, often in a B2B context. Customer Service Representatives typically address immediate customer needs and issues in retail or service settings. Understanding these differences helps in choosing the right career path or job search focus.

Is customer relations a stressful job?

Customer relations roles can be stressful due to frequent interactions with dissatisfied clients and the need to resolve issues promptly. Success in this job often requires strong communication skills, patience, and the ability to handle high-pressure situations, especially during busy periods or when managing difficult customers.

What skills do you need for client relations?

Client relations professionals need strong communication and interpersonal skills to build and maintain positive relationships with clients. They should also have problem-solving abilities, emotional intelligence, and proficiency in tools like CRM software to manage client information effectively.

What are the most commonly searched types of Client Relations jobs in Buffalo, NY?

The most popular types of Client Relations jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Client Relations jobs?

Cities near Buffalo, NY with the most Client Relations job openings:

Client Relations jobs near you
Infographic showing various Client Relations job openings in Buffalo, NY as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, 5% Contract, and 1% Nights. Highlights an 74% Physical, 4% Hybrid, and 22% Remote job distribution, with an average salary of $45,613 per year, or $21.9 per hour.

Customer Service & Client Relations Coordinator

Service Bridges, Inc.

Buffalo, NY • On-site

$50K - $65K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 28 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Key responsibilities

  • Answer incoming telephone calls and respond to customer inquiries

  • Build and maintain strong relationships with customers

  • Enter customer requests and scheduling details into software platforms

Job description

This is a highly important role within our organization. The right person will be organized, personable, adaptable, and genuinely enjoy helping people. Because we are a small team, every team member has a meaningful impact on our success and company culture.

What You'll Do

Responsibilities include, but are not limited to:

  • Answer incoming telephone calls and respond to customer inquiries
  • Build and maintain strong relationships with customers
  • Assist customers with service requests and scheduling needs
  • Provide information regarding the Deaf and Hard of Hearing community and ADA-related service requirements
  • Enter customer requests and scheduling details into our software platforms
  • Maintain accurate customer and request records in internal databases
  • Support recruiting efforts by entering request data for candidate sourcing in new geographic areas
  • Obtain signed contracts and confirmations from customers
  • Track and document customer communications and scheduling updates
  • Coordinate internally with scheduling, recruiting, and leadership teams
  • Help identify opportunities to strengthen customer retention and generate repeat business
  • Provide a high level of professionalism, responsiveness, and follow-through

What We're Looking For

The ideal candidate is:

  • Friendly, confident, and personable
  • Organized and detail-oriented
  • Comfortable speaking with customers on the phone throughout the day
  • Able to manage multiple tasks and priorities in a fast-paced environment
  • Flexible and willing to jump in where needed
  • Self-motivated and dependable
  • Strong in both written and verbal communication
  • Skilled at building rapport and maintaining positive customer relationships
  • Comfortable learning and using software systems and databases
  • Professional while still warm and approachable

Because this role is heavily relationship-focused, we are especially looking for someone with natural people skills, charisma, and a customer-first mindset. Sales or client relationship experience is a strong plus, even though this is not a traditional sales position.

Preferred Qualifications

  • Experience in customer service, client relations, scheduling, or administrative support
  • Experience working in a small business environment
  • Awareness of the Deaf and Hard of Hearing community
  • Knowledge of American Sign Language (ASL) is a plus, but not required
  • Familiarity with ADA-related communication accommodations is a plus

Why Join Us?

  • Be part of a small, supportive team where your work truly matters
  • Opportunity to help shape and grow a customer service department from the ground up
  • Meaningful work supporting communication access nationwide
  • Collaborative and flexible work environment
  • Opportunity for long-term growth as the company continues to expand

Company Description

We are a small but growing nationwide company providing services to the Deaf and Hard of Hearing community across the United States. Our team is close-knit, collaborative, flexible, and mission-driven. We are looking for the first dedicated Customer Service & Client Relations Coordinator to help us strengthen customer relationships, improve communication, and support our continued growth.