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Client Relations Jobs in Ontario (NOW HIRING)

Magnus HRS

Client Liaison - Account Manager

Toronto, ON · On-site

CA$45K - CA$55K/yr

Proven experience in client relations or a customer service-focused role. * Strong communication and interpersonal skills. * Excellent organizational and time management abilities to handle multiple ...

Td

PIA Client Relationship Associate

Toronto, ON · On-site

CA$45K - CA$59K/yr

Client service which includes sound operational execution based on knowledge of full service brokerage * Sales support by identifying sales opportunities/reciprocal referrals and assist IA(s) in ...

Lloyds Banking Group

Client Relationship Support: * Carry out daily procedural tasks such as managing deposits to support external and internal client relationships * Join Relationship Managers on client appointments ...

MBNA

Client Relationship Support: * Carry out daily procedural tasks such as managing deposits to support external and internal client relationships * Join Relationship Managers on client appointments ...

Bank of Scotland

Client Relationship Support: * Carry out daily procedural tasks such as managing deposits to support external and internal client relationships * Join Relationship Managers on client appointments ...

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Client Relations information

See Ontario salary details

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How much do client relations jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for client relations in Ontario is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced in a client relations role, and how can they be managed effectively?

Professionals in Client Relations often encounter challenges such as handling difficult client demands, balancing multiple accounts, and maintaining clear communication across departments. Effectively managing these challenges involves setting realistic expectations, staying organized with account management tools, and fostering strong internal collaboration to address client needs promptly. Developing active listening skills and maintaining a proactive approach to problem-solving can also help build trust and ensure long-term client satisfaction.

What skills do you need for client relations?

Client relations professionals need strong communication and interpersonal skills to build and maintain positive relationships with clients. They should also have problem-solving abilities, emotional intelligence, and proficiency in tools like CRM software to manage client information effectively.

What is client relations?

Client relations refers to the practice of building and maintaining positive relationships between a company and its clients. Professionals in this field act as the main point of contact, addressing client needs, resolving issues, and ensuring satisfaction with products or services. Strong client relations help foster loyalty, encourage repeat business, and can provide valuable feedback to improve offerings. Effective communication, problem-solving skills, and a customer-centric approach are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client relations professional, and why are they important?

To thrive as a Client Relations professional, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or business, often supported by a bachelor's degree. Familiarity with CRM software, communication platforms, and project management tools is typically required. Exceptional active listening, empathy, and conflict resolution skills help build trust and foster long-term client partnerships. These capabilities are vital for maintaining client satisfaction, ensuring retention, and driving business growth.

What is the difference between Client Relations vs Customer Service Representative?

AspectClient RelationsCustomer Service Representative
Primary FocusBuilding and maintaining long-term client relationshipsHandling individual customer inquiries and issues
Work EnvironmentCorporate, B2B settings, often strategicRetail, call centers, B2C environments
Required SkillsCommunication, relationship management, negotiationProblem-solving, communication, product knowledge
Common CertificationsCustomer Relationship Management (CRM) certificationsCustomer Service certifications

While both roles involve communication and customer interaction, Client Relations focuses on nurturing long-term partnerships with clients, often in a B2B context. Customer Service Representatives typically address immediate customer needs and issues in retail or service settings. Understanding these differences helps in choosing the right career path or job search focus.

Is client relations a stressful job?

Client relations roles often involve managing customer expectations, resolving issues, and maintaining positive relationships, which can be stressful during busy periods or when handling difficult clients. However, the level of stress varies depending on the industry, company culture, and individual skills in communication and problem-solving.
What are the most commonly searched types of Client Relations jobs in Ontario? The most popular types of Client Relations jobs in Ontario are:
What cities in Ontario are hiring for Client Relations jobs? Cities in Ontario with the most Client Relations job openings:
Client Relations jobs near you
Infographic showing various Client Relations job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $35,916 per year, or $17.3 per hour.

Client Relations Analyst

City of Richmond Hill, ON

Richmond Hill, ON

CA$76K - CA$90K/yr

Full-time

Posted 4 days ago

Job description

Client Relations Analyst  Posting Id 3420 Department Corporate and Financial Services Division Financial Services Section Assessment and Account Services  Job Grade SEA35 Grade 05 Rate of Pay $76,538.00 - $90,043.00 Annual Job Type Permanent Full Time Employee Group SEA  Replacement/New Position          Replacement for Existing Vacancy Posting Type Internal and External Posting Date 08/07/2026  Application Deadline 08/21/2026 
Position Summary

Reporting to the Manager, Revenue Services, the Client Relations Analyst is responsible for the section response to property owner escalations, the quality control of communications including electronic communications, print, website, and social media.  They will prepare financial analysis reporting of assessment changes, modeling of impact on budget, policy and legislative changes.

Key Duties and Responsibilities
  • Research, respond to and resolve client escalations received from Access Richmond Hill, Office of the Mayor and Council, Senior Management and Revenue Services staff;
  • Analyze direct inquiry and client escalation trends for the purpose of identifying division process and messaging improvement opportunities;
  • Responsible for property tax, assessment and water consumption content, on Richmondhill.ca and social media sites;
  • Quality control of Revenue Services written communication, including bill messaging, form and custom letters, format of staff reports and format of notes on client accounts
  • Direct response to a variety of inquiries received via section external email account
  • Perform Revenue Services role of case manager in the Access Richmond Hill Case Management function, including responsibility for queue direct response and resolution, or assigning and collaborating with section supervisors
  • Identify and develop key messages to assist Access Richmond Hill in handling in scope, high volume property tax, assessment and water billing inquiries
  • Contribute to the knowledge base requirements for Access Richmond Hill, including working with section leads to convert technical tax, assessment and water processes to appropriate external communication content
  • Financial modeling of scenarios including anticipated budgetary, policy, or legislative changes for property tax, assessment, and water revenue
  • Financial modeling of revenue or expense increase from assessment changes
  • Contribute to the annual section budget, forecast and financial variance analysis, including the relevant tax and water sections of the corporate budget
Education and Experience
  • University degree in Business or Public Administration
  • Certificate in communications, diploma in accounting, enrollment in a professional accounting designation program or Municipal Tax Administration Program (MTAP) certificate is an asset
  • 4 years experience in a similar role
Required Skills/Knowledge
  • Proficiency in Microsoft Office, CIS Infinity, FIMS, TXM Manager, Municipal Connect, Ontario Property Tax Analysis (OPTA);
  • Knowledge of property tax sections of the Municipal Act, Water and Wastewater By-law, and Tariff of Fees by-law;
  • Knowledge of property assessment and taxation, as well as water meter operations, readings and billings;
  • Knowledge of Accessibility for Ontarians with Disabilities Act legislation and practices;
  • Knowledge of all aspects of calculating a property tax and water bill;
  • Experience in a municipal, assessment or utility environment;
  • Experience in a customer service environment, with a focus on written communication;
  • Experience with Excel, modeling and variances in the financial section of a public or private section service environment.
  • Demonstrates good judgment and makes sound decisions
  • Shows commitment to personal growth, development, and leadership opportunities
  • Shares new ideas and challenges the status quo
  • Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
  • Takes initiative to participate in a culture of learning, mentoring, and sharing
  • Contributes to building and being a part of a positive culture
  • Demonstrate the City's corporate values of care, collaboration, courage and service
Leadership Competencies
  • Demonstrates personal leadership
  • Builds people and culture
  • Cultivates open communication
  • Shapes the future
  • Navigates and leads through complexity and change

Attention Internal Candidates:  All current City of Richmond Hill employees are required to apply via the 'View Jobs for Current Employees' link on the City's Careers Page.

We thank all candidates for their interest, however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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