Client Relations Coordinator Jobs in Remote, OR (NOW HIRING)

Title: SSVF Stabilization Specialist

Location: Coos Bay, OR

Program: Essential Services

Reports to: SSVF Program Coordinator

HR Contact: hr@orcca.us

Pay Level: Specialist I, 17.66 hourly, DOE

Staff Supervised: None

FSLA Status: Non-exempt from overtime

Effective: 3/1/2025

Position Type: Full-Time

Revised: 3/1/2025

Job Description

PRIMARY PURPOSE:

To contribute to the Essential Services (ESS) team by providing comprehensive housing-related assistance to clients and managing short to long-term cases within the SSVF (Supportive Services for Veteran Families) Program, focusing on developing personalized action plans, conducting thorough needs assessments, and coordinating with local landlords and housing agencies to secure stable housing options. To serve as a dedicated advocate for low-income veterans and their families who are at risk of homelessness, currently experiencing homelessness, or facing mental health and other challenges, ensuring their access to necessary resources and support by navigating complex social service systems, facilitating connections to healthcare providers, employment services, and educational opportunities, and offering ongoing case management to promote long-term stability and self-sufficiency. This role involves collaborating with multidisciplinary teams, maintaining accurate and detailed client records, participating in community outreach events, and staying up to date on relevant policies and best practices in veteran support services.

ESSENTIAL JOB FUNCTIONS (Reason position exists is to perform these functions):

• Participate in interviews with clients to gather program eligibility documents and client stabilization needs
• Provide Stabilization Services to client/households in the SSVF program including but not limited to:
  • Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
  • Complete housing assessments, building stabilization plans, budgeting, supporting client goal setting & client
• accountability
  • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
  • Maintain regular contact with clients/households by establishing a consistent schedule to ensure accessibility by staff and families
  • Interview clients/households at specified intervals to certify their eligibility for continuing benefits
  • Coordinate referrals and services with partner agencies
• Develop and maintain comprehensive client files with detailed and accurate records
• Maintaining assistance data as well as accurate and current notes on all client related actions or interactions in Service Point during assessment and throughout on-going case management
• Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Attend monthly case management meetings required by funder
• Attend monthly HMIS user training as required by our CoC (ROCC)
• Attend case management, HUD, OHCS and other housing-based training and seminars as assigned
• Learn and maintain working knowledge of job specific computer programs
• Interact with community partners, public, staff and other partners in a cooperative manner to enhance ORCCA programs.
• Communicate effectively with others using available technologies (e.g., phone, fax, e-mail, file sharing, Teams, Zoom)
• Participate in program start-up activities and year-end closeouts as needed
• Participating in outreach events as needed, occasionally on weekends.
• Responsible for personal safety, reporting incidents or accidents within a reasonable amount of time to supervisor or Safety Committee at Safetycommittee@orcca.us.
• Responsible for picking up after oneself and maintaining company owned equipment.
• Performs other related duties as assigned.

TEAM EXPECTATIONS:

Teamwork - We join our individual strengths together creating teams and circles of cooperation to promote innovative thinking and bring opportunity to our community.

Partnerships - We create collaborative community partnerships to best leverage all resources available for the benefit of the community.

Diversity - We welcome and accept differences and honor our co-workers and clients by treating each person with equality, dignity, and respect.

Confidentiality & Ethics - We maintain a high standard of ethics and integrity to respect the confidentiality of clients and staff.

Physical Safety - We respond promptly to address health and safety needs or concerns for clients and staff. Communications - We encourage timely, open-minded, respectful, and direct communication to alleviate controversies and foster a safe, productive workplace.

Health & Sustainability - Recognizing the importance of physical, emotional, and environmental health, we seek to inspire and model healthy, sustainable living.

Public Relations - We recognize that each of us represents the entire agency in our public interactions and strive to act in a consistently professional and unbiased manner.

Professional Growth - We provide an environment supportive to personal and professional growth, cross training, and advancement.

INDIVIDUAL EXPECTATIONS:

• Model behaviors that demonstrate an understanding, acceptance and welcoming of diversity.
• Attend staff meetings, center meetings, and/or other workshops/meetings as notified.
• Maintain a positive attitude regarding ORCCA and all its programs.
• Maintain respect and positive communication regarding all children, families and staff.
• Maintain confidentiality of client and staff information.
• Maintain open, two-way communication with staff.
• Accept suggestions and guidance from the supervisor and other management staff.
• Seek feedback on job performance and evaluate suggestions and guidance to incorporate in performance.
• Commit to further training. Develop an individual training plan using program tools, as appropriate.
• Communicate with the supervisor regarding any needed changes or concerns with work schedule.
• Adherent to agency procedures as a mandated child abuse reporter.
• Regular attendance is a requirement of the position.
• Ability to perform the job with or without reasonable accommodations.

REQUIRED KNOWLEDGE, SKILLS, AND ABLILITIES:

• Time Management — Managing one's own time and the time of others.
• Monitoring — Monitoring/Assessing performance of yourself to make improvements or take corrective action.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Administrative — Knowledge of administrative and office procedures and systems such as Word, Excel, Teams, managing files and records, and effective note taking.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Integrity — Job requires being honest and ethical.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Service Orientation — Actively looking for ways to help people
• Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

EXPERIENCE AND EDUCATION REQUIREMENTS:

• Experience working in social services, with low-income families or crisis situations preferred.
• High School Diploma or equivalent required
• All combinations of vocational/post-secondary education, experience and/or training will be considered.

WORK ENVIRONMENT:

• Geographic Area: Coos, Curry Counties Primary worksite: Coos Bay, Oregon.
• May move or lift items up to 51 pounds.
• Prolonged periods sitting at a desk and working on a computer.
• Primarily indoors, in a climate-controlled environment; may not have access to sunlight. Occasional activities outside in a non-climate-controlled environment.
• Potential for open workstations and cubicles with moderate to high noise; work from home where available.
• Some travel-Required ODL and proof of insurance (ORCCA Policy).

OTHER:

• Reliable method of getting to work.
• Must be free from illegal drugs, may be subject to suspicion testing.
• Must be able to pass the State of Oregon Criminal Background Check.
• A current Oregon Driver’s License is required.
• Proof of automobile liability insurance @ $100,000/300,000 liability limits and maintain such limits.

NOTE: The specific statements reflected in each section of this position description are not intended to be all- conclusive, but rather the basic elements and criteria considered being necessary in order to satisfactorily perform the duties associated with the position. Your employment with ORCCA is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Employer with or without cause, with or without notice, and at any time.

Oregon Coast Community Action is an Equal Opportunity Employer. ORCCA does not and shall not discriminate on the basis of race, color, religion, creed, gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operation.

Please inform Human Resources at 541-435-7090 or hr@orcca.us if you require a reasonable accommodation in order to perform the essential functions of this job.