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Client Relations Associate Jobs in Wayne, MI (NOW HIRING)

Spire Limits Inc

Sales Associate

Troy, MI · On-site

$40K - $50K/yr

Client Relations and Customer service * Communication skills * Customer Support * Team Leadership and Trainee Management Here at Spire Limits, we have been fortunate enough to be able to expand from ...

Spire Limits Inc

Sales Associate

Troy, MI · On-site

$40K - $50K/yr

Client Relations and Customer service * Communication skills * Customer Support * Team Leadership and Trainee Management Here at Spire Limits, we have been fortunate enough to be able to expand from ...

Mariner

Senior Tax Associate, Novi, MI

Novi, MI · On-site

$54K - $100K/yr

As a senior tax associate, you will work directly with the tax team and wealth management teams to ... Positive attitude toward client relations to provide exceptional, proactive client service

Law Firm

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Law Firm Collections Manager

Southfield, MI · On-site

$68K - $75K/yr

Associate's degree required; bachelor's degree in business, accounting, finance, preferred. * Minimum 3 years' experience in accounts receivable, collections, client relations, or legal billing

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All JobsClient Relations Associate JobsClient Relations Associate Jobs in Wayne, MI

Client Relations Associate information

See Wayne, MI salary details

$22.6K

$42.5K

$60.5K

How much do client relations associate jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client relations associate in Wayne, MI is $42,542.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $45,200.00 per year, depending on experience, location, and employer.

What is a client relations associate?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

How does a client relations associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What are the key skills and qualifications needed to thrive as a client relations associate?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.

What are the most commonly searched types of Client Relations jobs in Wayne, MI?

The most popular types of Client Relations jobs in Wayne, MI are:

What cities near Wayne, MI are hiring for Client Relations Associate jobs?

Cities near Wayne, MI with the most Client Relations Associate job openings:

Client Relations Associate jobs near you
Infographic showing various Client Relations Associate job openings in Wayne, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 13% Part Time, and 8% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $42,542 per year, or $20.5 per hour.

Law firm Accounting / Client Relations Manager

Personnel Management Solutions, Inc.

Farmington Hills, MI • On-site

$60K - $80K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 2 days ago

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Job description

Law firm accounting /Client Relations Manager

Legal / Professional Services

Position Overview

A well-established Metro Detroit law firm is seeking an experienced Client Relations Manager to join its accounting and administrative team.

This position serves as an important liaison between the firm, its attorneys, and clients, with a focus on providing an excellent client experience while supporting the firm’s accounts receivable and collection efforts.

The Client Relations Manager will proactively communicate with clients regarding billing procedures, invoices, account balances, and payment options. The position will also work closely with attorneys and firm leadership to address outstanding balances and develop appropriate collection strategies.

The ideal candidate will combine excellent communication and relationship-building skills with strong financial acumen, professionalism, discretion, and persistence. This is an excellent opportunity for someone who understands that successful collections require both strong client relationships and appropriate follow-through.

Key Responsibilities

  • Contact new clients following engagement to explain billing practices, invoicing procedures, and available payment options.
  • Serve as a primary resource for clients with questions regarding invoices, payment methods, balances, and account status.
  • Develop and maintain positive working relationships with clients while reinforcing expectations regarding timely payment.
  • Monitor accounts receivable and client payment activity to identify trends, potential concerns, and delinquent accounts.
  • Proactively follow up with clients regarding outstanding invoices in a courteous, professional, and persistent manner.
  • Partner with attorneys and management to develop appropriate strategies for resolving past-due accounts.
  • Review aged accounts receivable and help prioritize collection initiatives.
  • Discuss, negotiate, and recommend payment arrangements when appropriate.
  • Document payment plans and maintain accurate records of client communications and collection activity.
  • Prepare semi-monthly and monthly accounts receivable and collection reports.
  • Handle sensitive client and financial information with the highest level of confidentiality.
  • Perform additional related duties as needed.

Qualifications

  • Associate’s degree required; bachelor’s degree in business, accounting, finance, communications, or a related field preferred.
  • Minimum of 3–5 years of experience in accounts receivable, collections, client relations, legal billing, or a related area.
  • Previous experience within a law firm or professional services environment is strongly preferred.
  • Working knowledge of applicable debt collection, consumer protection, and billing regulations, including the Fair Debt Collection Practices Act, or the ability to quickly develop such knowledge.
  • Strong interpersonal skills and the ability to communicate diplomatically and effectively with clients, attorneys, management, and staff.
  • Excellent customer service and relationship-management skills.
  • Ability to balance maintaining positive client relationships with the need to address outstanding financial obligations.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to conduct potentially sensitive or difficult financial conversations with professionalism, tact, and discretion.
  • Ability to remain calm and professional in challenging situations while maintaining a firm, respectful, and results-oriented approach.
  • Proficiency with Microsoft Office and familiarity with accounting, billing, or practice-management software.
  • Ability to review and analyze accounts receivable reports, prioritize accounts, and manage multiple responsibilities.
  • Sound judgment and demonstrated ability to handle confidential information.

Why Consider This Opportunity?

This is an opportunity to join a highly respected, established Metro Detroit law firm in a key client-facing position. The successful candidate will have significant interaction with attorneys, clients, accounting personnel, and firm leadership and will play an important role in both client satisfaction and the financial operations of the organization.

All inquiries and applications will be handled confidentially.

Company Description

Since the early 1990s, Personnel Management Solutions, Inc. has been a trusted recruiting partner to employers throughout the Michigan and Florida. Our recruiting specialists have built long-standing relationships by consistently identifying exceptional talent and delivering personalized staffing solutions tailored to each client's unique needs.

While we are widely recognized for our expertise in legal recruiting—serving law firms of all sizes and the legal departments of major corporations—we have also successfully partnered with accounting and architectural firms, automotive and manufacturing companies, nonprofit organizations, property management firms, and a wide range of other professional service organizations.

Our commitment to integrity, industry knowledge, and personalized service has earned us the trust of both employers and candidates for more than three decades. Whether assisting with a single strategic hire or building an entire team, Personnel Management Solutions is dedicated to connecting outstanding professionals with exceptional career opportunities.