Client Relations Associate Jobs in Towson, MD (NOW HIRING)

About Us
From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation's leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.
Job Summary
EMCOR Facilities Services has an immediate opening for a Site Lead Technician in Middle River, MD. The Site Lead will report weekly to the EMCOR Account Director and provide quality service and high work standards to maintain a professional working environment. This position is responsible for the overall operation of the project/contract to include the safety and wellbeing of its employees, safeguarding company funds and property, and generally represents the company with respect to the client. Provides leadership and technical solutions for all facility management issues at the Client's Middle River location. Assist in directing other technicians in a variety of activities in the management of the LMCPI areas. Ensures that established company goals are realized while maintaining client relations that will enhance future business and total responsibility for managing all aspects of the contract. Promotes the interest of EMCOR as a whole, acts within the frame work of EMCOR's principles and corporate policies and facilitates the work of other 3rd party vendors on campus. Must possess an extremely high level of customer service and communication skills.
Essential Duties & Responsibilities
Communicates effectively with the Lockheed Facility Coordinator and EMCOR team to determine service needs and ensure all business hours activities are shared with the leadership team. This is a maintenance lead position that will coordinate and assist in directing EMCOR employees along with client sub-contractors while performing service on site.
Consistently demonstrate the ability to proactively identify potential problems or opportunities, analyze issues using all appropriate resources, develop alternatives and arrive at the optimum approach to mitigate problems or exploit opportunities.
Organization skills to maintain the client facility maintenance records and reports.
Experience utilizing computerized maintenance management system, Building automation systems and managing subcontracts or vendors.
Assist in staff management by providing feedback to include recommendations for the following: disciplinary action, hiring, terminating, and performance appraisals. Utilizing a strong technical knowledge of electrical and mechanical systems with the ability to prioritize, assign, track and trend equipment history.
Act as a hands-on working lead tech with the ability to complete various types of general maintenance, HVAC, electrical, plumbing and painting tasks as required while overseeing a small crew of employees. Directs and coordinates the daily maintenance shop activities and planning.
Maintains 24x7 operations of all critical building support systems (HVAC, Electrical, Power Plant support, etc), Develops, plans, and implements annual shut down program for preventative maintenance activities that are required to be completed after hours.
Qualifications
Education
(HS Diploma, Under/Graduate Degree, etc.)
HS diploma, Skilled Certifications or Degree a plus.
Business Experience
(prior years work/related experience)
5 years' of progressive lead experience in managing maintenance, operation, and/or construction services for facilities, utilities, or infrastructure.
Licenses/Certifications
Valid US driver's license.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or associates of organization.
Technical Qualifications & Skills
Ability to perform various general type maintenance tasks. Ability to write routine reports and correspondence utilizing basic computer skills and ability to communicate via email and internet use.
Excellent customer service and communication skills in a high level executive atmosphere. Consistent demonstration of the ability to proactively identify potential problems or opportunities, analyze issues using all appropriate resources, develop alternatives and arrive at the optimum approach to mitigate problems or exploit opportunities.
Experience utilizing computerized maintenance management system, Working knowledge of purchasing and/or utilizing and managing subcontracts or vendors.
Staff management experience should include: disciplinary action, hiring, terminating, and performance appraisals.
Microsoft experience: Excel, Outlook, Word.
Organization skills to maintain the client facility maintenance records and reports. Technical knowledge of industrial electrical and mechanical systems with the ability to prioritize, assign, track and trend equipment history. Writes and modifies maintenance work orders to improve equipment performance.
Maintains 24x7 operations of all critical building support systems (HVAC, Electrical, Power Plant support, etc), Develops, plans, and implements annual shut down program for preventative maintenance activities, Manages all aspects of the contract with the client.
Physical Demands
The ability to lift 50lbs, climb ladders and ability to walk the facility throughout the day are required. Have the ability to regularly kneel repetitively during shift. Have the ability to move in a 90-degree fashion on a repetitive basis. Have the ability to work and maneuver on a variety of terrains. Have the ability to interact with all clients in a professional and friendly manner despite periods of stress. Have the ability to perform snow removal activities such as shoveling for extended periods. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work Environment
This is a corporate headquarters facility with a hotel/conference center. The work areas can range from executive office suites, hotel rooms, conference center, outdoors to mechanical rooms. Must poses excellent customer service skills and maintain a professional appearance at all times. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high precarious places; extreme heat; risk of electrical shock and vibration. Must be willing to work overtime when required and may be required to work holidays and/or weekends at times. We are responsible for snow removal and there are times in the Winter season when most of the day is spent outdoors in cold/snow conditions. We are also responsible for landscaping and there are times in the Summer season when most of the day is spent outdoors in hot/sunny conditions.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
Geographic Disclosure
Compensation Range: $35/hr - $40/hr
Other Compensation: this position is not bonus or commission eligible
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