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Client Relations Associate Jobs in Puerto Rico (NOW HIRING)

Service Corporation International

  • Medical

  • Retirement

Our associates celebrate lives. We celebrate our associates. Services client families during ... US-PR - Santurce

Service Corporation International

  • Medical

  • Retirement

Our associates celebrate lives. We celebrate our associates. Services client families during ... US-PR - Santurce

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Client Relations Associate information

What is a client relations associate?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

What are the key skills and qualifications needed to thrive as a client relations associate?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.

How does a client relations associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What job categories do people searching Client Relations Associate jobs in Puerto Rico look for?

The top searched job categories for Client Relations Associate jobs in Puerto Rico are:

Client Relations Associate jobs near you
Infographic showing various Client Relations Associate job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 12% Part Time, 2% Temporary, and 6% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Funeral Arranger - Union

Service Corporation International

Bayamon, PR • On-site

Full-time

Medical, Retirement

Re-posted 16 days ago

Service Corporation International rating

6.8

Company rating: 6.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.
Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.
Job Responsibilities
  • Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
  • Confirms authorization to proceed with the service arrangements
  • Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
  • Assists with funeral services by coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and; sets up and removes chairs
  • In absence of Family Service Counselor, provides aftercare including delivery of documentation; stationery; information on insurance, health benefits and pension, and pre-arrangements for next of kin
  • Ensures potential pre-need referrals are shared with Family Service Counselors
  • Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations
  • Prepares and accurately completes documents and online entries related to services, cremations, maintenance
  • Assists with general office duties including answering phones and preparing reports as necessary
  • Assist with the maintenance of vehicles, the facility and property
  • Receives caskets and other funeral home supplies as well as place into inventory
  • Ensures refreshments are available (where allowed by law)

Minimum Requirements
Education
  • High School diploma or equivalent

Experience
  • Minimum of 3 years related experience as a Funeral Assistant

Licenses
  • Current state/province issued driver's license with an acceptable driving record

Knowledge, Skills and Abilities
  • Basic knowledge of religious and fraternal organizations customs
  • Knowledge of computers and some software including MS Office Suite required
  • High level of compassion and integrity
  • Good communication skills
  • Problem solving skills
  • Ability to multi task and set priorities
  • Detail oriented

Postal Code: 00958
Category (Portal Searching): Operations
Job Location: US-PR - Bayamon

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