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Client Relations Associate Jobs in Puerto Rico (NOW HIRING)

Kelly Services

PR

$16/hr

Apply to be an Associate Instrument Technician today! Kelly PR Offers! * Exposure to a variety of career opportunities as a result of our expansive network of client companies * Career guides ...

Xerox

Docucare Associate - Guaynabo, PR

Guaynabo, PR

$15.75 - $21/hr

Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...

Xerox

Docucare Associate - Guaynabo, PR

Guaynabo, PR · On-site

Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...

Sephora

Operations Associate - Part Time

Bayamon, PR

$16.60 - $19.30/hr

Job ID: 292429 Store Name/Number: PR-Plaza del Sol (2468) Address: 725 West Main Ave, Space 1000 ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Sephora

Operations Associate - Flex

San Juan, PR · On-site

$16.60 - $19.30/hr

Roosevelt, San Juan, PR 00918, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Sephora

Operations Associate - Part Time

Bayamon, PR · On-site

$16.60 - $19.30/hr

Job ID: 292429 Store Name/Number: PR-Plaza del Sol (2468) Address: 725 West Main Ave, Space 1000 ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Xerox

Docucare Associate - San Juan, PR

San Juan, PR · On-site

Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...

Xerox

Docucare Associate - San Juan, PR

San Juan, PR · On-site

Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...

Kelly Services

PR

$17/hr

How about this one? We're seeking a Associate Quality Control - Incoming to work with one of out top biotechnology industry client at the East area of PR. With us, it's all about finding the job that ...

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All JobsClient Relations Associate JobsClient Relations Associate Jobs in Puerto Rico

Client Relations Associate information

What is a client relations associate?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

What are the key skills and qualifications needed to thrive as a client relations associate?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.

How does a client relations associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What job categories do people searching Client Relations Associate jobs in Puerto Rico look for?

The top searched job categories for Client Relations Associate jobs in Puerto Rico are:

Client Relations Associate jobs near you
Infographic showing various Client Relations Associate job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 12% Part Time, 2% Temporary, and 6% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Patient Collection Associate (San Juan, PR)

SMITH & NEPHEW SNATS INC

San Juan, PR • On-site

$17.25 - $23.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Life Unlimited.At Smith+Nephewwe design and manufacture technology that takes the limits of living.

Role Overview:

The patient collection associate will support daily collections for surgeries posted in alignment with IC percentages and legal procedures in PR that apply. Will oversee patient's collection percentages and delinquency control in accordance with company, department, and individual objectives.

The patient collector will be responsible for reviewing each account assigned for reconciliation purposes, to manage the appropriate patient information in Webops in accordance with HIPPA law requirements and to determine the best strategy to approach the client. Will also manage to bring in the maximum amount of revenue and past due portion in assigned accounts. In charge of ARPAY's application and dispute management for assigned accounts. Manages and report monthly budget input for assigned accounts and other credit duties. This position requires to work within a dynamic environment where work assignments change frequently and with high volume of activities.

What will you be doing?

  • Will have complete knowledge of patients document control including sensitive information and guidelines for patient collections and co-payments procedure in PR.

  • Patient collections associate will be in charge of daily co-payment and COD collection process through the POS machine and will provide payment confirmation to the patient. This will include updated information in the patient standard forms and in Webops for future reference.

  • Will manage all patient confidential information through the guidelines of HIPPA.

  • Reduce and maintain D.S.O. and delinquency on patients assigned accountsconsistent with company objectives through consistent and effective collection strategies.

  • Will process daily payments, medical information letters and statements for all customers that visit our office. Walk-in patients should be taken to a specific area for data management and confidentiality.

  • Investigate and resolve disputes and inquiries in a timely manner, which often involves collaboration and coordination with other functional areas and the field in a manner that provides prompt service to the patient. Should avoid a formal patient claim within the Insurance Companies and the PR precursor department.

  • Will be able to manage high volume of calls and have excellent communications skills to clarify or persuade customers to make co-payments and to avoid impact in the regular process for surgeries posted.

  • Manage all information regarding customer records and data to send formal requests to create new accounts in AX system. In charge of reviewing patient credit limits and request management approvals over regular patient credit limits.

  • In charge of patient's collection letters (phase 1- phase 3) and payment plan proposals.

  • Will send in a monthly basis patients credit notes related to co-payments and COD cases.

  • Reviews files to select delinquent accounts for collection efforts and send account information to management for Kinum additional collection strategy.

  • Inform clients of overdue accounts and amount currently owed and set up repayment plans in cases of second surgery with the same patient.

  • Will manage monthly budget information and analysis for patient's accounts to support PR cash inflow monthly budget proposal.

  • Manages the customer payment information and weekly ARPAY's posted in customer accounts. Creates and maintains databases on activity conducted in all accounts.

  • Prepare monthly reports on current findings and action taken for all accounts under investigation and report to CM.

  • Compliance and regulatory training.

  • Assists in the recommendation of process changes and other customer strategies to upper management.

  • Handle important data and information for bank reports and bank POS machine process and update.

  • Will provide information for external audits, government, HIPPA , compliance and others.

  • Due to the complexity of patient's management position could have other job specifications related to insurance companies claims.

  • In charge of Refunds audit cases documentation submissions to bank. (Evertec audit request)

What will you need to be successful?

Education: Bachelor's degree (B. A.) in Accounting, Finance or Business Administration.

Experience:

  • 4+ experience managing patients' collection within Health industry, IC's or medical devices industry or similar.

  • Experience in customer/patient service.

  • Intermediate English is preferred

You. Unlimited

We believe in creating thegreatest good for society. Our strongest investmentsare in our people and thepatients we serve.

Inclusion+belonging:Committed to Welcoming, Celebrating and Thriving, learn more about employee inclusion groups onourwebsite

Other reasons why you will love it here!

  • Your Future:401k Matching Program, Discounted Stock Options, Tuition Reimbursement

  • Work/Life Balance:Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day

  • Your Wellbeing:Medical, Dental,Life Insurance, Employee Assistance Program

  • Training:Hands-On, Team-Customized, Mentorship

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