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Client Program Worker Jobs in Toronto, ON (NOW HIRING)

Match Retail

Director of Client Services

Mississauga, ON · On-site

CA$100K - CA$120K/yr

Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at ... Comfortable working in a fast-paced, evolving environment * Willingness to travel, as required to ...

Match Retail

Director of Client Services

Mississauga, ON

CA$100K - CA$120K/yr

Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at ... Comfortable working in a fast-paced, evolving environment * Willingness to travel, as required to ...

Match Retail

Director of Client Services

Mississauga, ON · On-site

CA$100K - CA$120K/yr

Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at ... Comfortable working in a fast-paced, evolving environment * Willingness to travel, as required to ...

Aspire Lifestyles

Be Seen First

Remote Travel Customer Service Representative

Mississauga, ON · Remote

CA$22 - CA$26/hr

... client programs and deliver world-class service to high-value customers. In this role, you will ... Why you will love working with us: · Competitive hourly rate + performance-based incentives · ...

Konrad

Program Manager

Toronto, ON · On-site +1

CA$100K - CA$115K/yr

... working primarily in a strategic leadership capacity across client engagements. As a Program ... Manager, you excel at orchestrating complex, multi-stream programs that deliver exceptional digital ...

CapRelo

Director of Client Services

Mississauga, ON · On-site +1

Ensures compliance with client contracts, working closely with operations teams to deliver to ... improve program management and goal attainment. * Responsible for P&L for a client portfolio ...

Konrad

Program Manager

Toronto, ON · On-site +1

CA$100K - CA$115K/yr

... working primarily in a strategic leadership capacity across client engagements. As a Program ... Manager, you excel at orchestrating complex, multi-stream programs that deliver exceptional digital ...

CapRelo

Director of Client Services

Mississauga, ON · On-site

Ensures compliance with client contracts, working closely with operations teams to deliver to ... improve program management and goal attainment. * Responsible for P&L for a client portfolio ...

Royal Bank of Canada

Private Client Associate

Toronto, ON · On-site

CA$46K - CA$70K/yr

We thrive on the challenge to be our best, progressive thinking to keep growing, and working ... You have the potential to earn RBC's discretionary variable compensation program which gives you an ...

Royal Bank of Canada

Private Client Associate

Toronto, ON · On-site

CA$46K - CA$70K/yr

We thrive on the challenge to be our best, progressive thinking to keep growing, and working ... You have the potential to earn RBC's discretionary variable compensation program which gives you an ...

SPS North America

Client Services Associate

Toronto, ON · On-site

CA$19 - CA$21/hr

Working knowledge of MFD equipment. * Requires knowledge and understanding of shipping/receiving ... We offer a variety of recognition programs for all levels of employees. * Paid Time Off: Full time: ...

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Showing results 21-40

All JobsClient Program Worker JobsClient Program Worker Jobs in Toronto, ON

Client Program Worker information

What is a client program worker?

Client Program Workers are professionals who support individuals or groups by connecting them with social services, resources, and assistance programs. They typically work in community organizations, government agencies, or non-profits, helping clients navigate services related to housing, employment, healthcare, and more. Their duties may include assessing client needs, creating service plans, providing referrals, and advocating on behalf of clients. Client Program Workers play a vital role in improving the quality of life for those they serve by ensuring access to necessary resources and support.

What are the key skills and qualifications needed to thrive as a client program worker?

To thrive as a Client Program Worker, you need a background in social services or human services, often supported by a relevant diploma or degree and experience working with diverse client populations. Familiarity with case management software, client data tracking systems, and sometimes first aid or crisis intervention certifications is typical. Outstanding interpersonal skills, cultural sensitivity, and strong problem-solving abilities distinguish top performers in this role. These competencies are essential for effectively supporting clients, ensuring accurate program delivery, and fostering positive outcomes within community or social service organizations.

What are some common challenges faced by client program workers and how are they typically addressed?

Client Program Workers often encounter challenges such as managing high caseloads, addressing diverse client needs, and navigating limited resources. To handle these challenges, they rely on strong organizational skills, effective communication, and regular collaboration with colleagues and supervisors. Most organizations provide ongoing training, peer support, and access to community resources to help Client Program Workers stay effective and resilient in their roles.

What is the difference between Client Program Worker vs Case Manager?

AspectClient Program WorkerCase Manager
CredentialsHigh school diploma or equivalent; some roles may require certificationsHigh school diploma or equivalent; often requires additional certifications or training
Work EnvironmentCommunity agencies, social service organizations, non-profitsHealthcare facilities, social service agencies, community organizations
Employer & IndustryNon-profit, government, social servicesHealthcare, social services, government agencies
Primary FocusAssist clients with accessing resources and support servicesAssess client needs, develop care plans, coordinate services

While both roles support clients in social services settings, Client Program Workers primarily focus on connecting clients with resources, whereas Case Managers develop and oversee comprehensive care plans. The roles often overlap but differ in scope and responsibilities.

What cities near Toronto, ON are hiring for Client Program Worker jobs?

Cities near Toronto, ON with the most Client Program Worker job openings:

Infographic showing various Client Program Worker job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Director of Client Services

Mississauga, ON • On-site

Match Retail
5 - 10K employees
Learn more about Match Retailexternal

CA$100K - CA$120K/yr

Full-time

Re-posted 21 days ago

Key responsibilities

  • Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnerships

  • Oversee program planning, launches, optimization, and performance against KPIs

  • Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery

Job description

Overview

Director, Client Services – GTA

Location: Greater Toronto Area (Hybrid)
Schedule: Monday to Friday

Salary: $100,000 to $120,000

We are actively hiring for this position  

About Match Retail

Match Retail is a leading provider of sales execution, merchandising, and brand activation services for tier one brands across Canada. We partner with our clients to deliver measurable results through strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at retail.

About the Role

The Director of Client Services is a senior leadership role responsible for overseeing key client relationships, driving program success, and ensuring exceptional service delivery across multiple programs. This role acts as a strategic partner to clients, internal stakeholders, and field leadership, ensuring alignment between client objectives, execution strategy, and operational delivery.

The ideal candidate is a strong people-leader with deep experience in client management, retail programs, and cross-functional collaboration.

Key Responsibilities

  • Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnerships
  • Own overall client satisfaction, retention, and growth across programs
  • Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery
  • Translate client objectives into clear execution strategies in collaboration with Sales, Operations, and Field teams
  • Oversee program planning, launches, optimization, and performance against KPIs
  • Proactively identify risks, challenges, and opportunities, drive solutions and continuous improvement
  • Partner with internal teams on forecasting, budgeting, resourcing, and scalability of programs
  • Prepare and present executive-level business reviews, insights, and recommendations to clients
  • Support new business growth through client expansion, upselling, and strategic initiatives

Qualifications & Experience

  • 5+ years of experience in client services within retail, CPG, or sales execution
  • Proven experience leading and developing high-performing teams
  • Strong understanding of retail environments, field execution, and national programs
  • Demonstrated ability to manage complex, multi-client portfolios
  • Excellent communication, presentation, and stakeholder management skills
  • Highly organized, strategic, and solutions-oriented mindset.
  • Comfortable working in a fast-paced, evolving environment
  • Willingness to travel, as required to support clients and teams

Why Join Match Retail?

  • Senior leadership role with high impact and visibility
  • Opportunity to work with leading national and global brands
  • Collaborative, performance-driven culture
  • Competitive compensation and benefits
  • Career growth and professional development opportunities

Interview Process

Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.

Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.
Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Step 3: Selected candidates attend an in-person or virtual interview with the Hiring Manager and relevant team members.
Step 4: Final candidates participate in an in-person or virtual interview with the client.

 

AI Disclosure

We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making. 

Match Retail is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.