Client Program Support Worker Jobs (NOW HIRING)

Company Description Women's Opportunities Resource Center (WORC) and its subsidiary, the Economic Opportunities Fund (EOF), are certified Community Development Financial Institutions (CDFIs) that expand access to capital and financial services for low-income and underserved residents in the Philadelphia area. WORC focuses on helping individuals and small business owners develop sustainable economic strategies. The organization provides loans, business development assistance, specialized workshops, and seminars. Clients also receive one-on-one consultations with industry experts and entrepreneurs to support long-term economic success. Team members contribute to a mission-driven environment that promotes financial inclusion and community empowerment.

WORC is seeking a dedicated Program Support Specialist to assist with the delivery and implementation of its expanding Savings Programs, including the Emergency Savings Program, Children’s Savings Program in collaboration with Keystone Scholars, and the Family Savings Program supporting education, tuition, and first-time homebuyers. This role is partially funded through WORC’s Vanguard Grant and supports the successful execution of grant-related activities, compliance, and reporting. The position is part-time (15–20 hours per week) and based in our Philadelphia office.

Provide administrative and programmatic support to the Family Savings Account, Emergency Savings Account, and Children’s Savings Account Manager.

Assist in the coordination and delivery of the Emergency Savings Program, Children’s Savings Program (Keystone Scholars), and Family Savings Program for education and homeownership-related savings.

Help implement key deliverables funded by the Vanguard grant, including:

Supporting program matching and benefit enrollment processes.

Maintaining accurate, grant-compliant records for child, emergency, retirement, and homeownership savings efforts.

Tracking client milestones and outcomes aligned with grant goals.

Assisting with verbal and written reporting deadlines and compiling information for quarterly, annual, and final reports.

Conduct client outreach, schedule follow-ups, and monitor engagement and participation levels across savings programs.

Assist with event coordination and savings program workshops and conferences, including preparation, registration, and post-event data tracking.

Assist in maintaining client records, input accurate data into client management systems, and organizing files to ensure grant audit readiness.

Support promotional and communication efforts for savings programs, including distributing materials, maintaining updated flyers, and contributing to digital outreach.

Participate in program evaluations, identify opportunities for improvement, and contribute to feedback for external funders when needed.

Attend team meetings and assist with general duties related to savings program success.

Perform additional tasks as assigned to ensure the effectiveness of the savings portfolio and compliance with funding agreements.

Required Knowledge, Experience, and Skills:

1+ year of experience in a professional work environment, preferably in a non-profit organization.

College degree in business, or related field, or equivalent experience.

Competency in Microsoft Office applications and working experience with client management database is desired.

Strong interpersonal and written/oral communication skills.

Exceptional organizational skills with a keen eye for detail and accuracy.

Strong interpersonal and teamwork skills.

Exhibit genuine interest in community development, economics, and/or microfinance.

Demonstrate adaptability and a readiness to assume additional responsibilities as needed to further the organization's mission and objectives.

Excellent prioritization, organization planning, and time management skills.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.