Client Program Manager Jobs in Wakefield, RI (NOW HIRING)

Overview

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Responsibilities

The Program Director assumes shared responsibility for leadership, vision, direction, and daily supervision of one or more program(s) designed to serve young adults through geriatric individuals with chronic mental illness and co-occurring disorders. Ensures implementation of responsible clinical and management practice congruent with Agency mission, which result in a high-quality service to consumers and sound fiscal management.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Recruiting and Staffing: Recruiting individuals who are best suited to perform specific jobs within the organization. Making effective staffing decisions by using systematic, objective, and fair evaluation procedures.
2. Decisiveness: The ability to make difficult decisions in a timely manner.
3. Quality Improvement: Assists with assessing all aspects of consumer care including, records/documentation, quality of service, outcomes, risk management and consumer surveys and assures all standards are met or exceeded. Continuously reviews the aforementioned and seeks to implement changes which will improve service delivery.
4. Professional Expertise: Knowledge of mental illness and co-occurring disorders including the behavioral aspects of the disease and medications used to treat these conditions. Practices crisis intervention techniques.
5. Developing Others: The ability to delegate responsibility and to work with others and coach them to develop their capabilities.
6. Oral Communication: The ability to express oneself clearly in conversations and interactions with others. The ability to ensure that information is passed on to others who should be kept informed.
7. Written Communication: The ability to express oneself clearly in business writing.
8. Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
9. Managing Performance: The ability to take responsibility for one’s own or one’s employee’s performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
10. Work Organization/Time Management: Organizing one’s own work activities and using personal time management techniques to meet deadlines. Achieving work objectives in a systematic, efficient, and timely manner.

ESSENTIAL FUNCTIONS AND PERFORMANCE STANDARDS:

1. 1. * CLINICAL ADMINISTRATION (in conjunction with Regional Licensed Personnel)
      1. Guides staff in the development, implementation, and evaluation of client treatment plans.
      2. Monitors the delivery of service to consumers and evaluates the quality of services to ensure services are being delivered in a consistent, flexible and responsive manner.
      3. Integrates the Prism Model for effective treatment of serious and persistent mental illness, into everyday practice and clinical intervention.
         
   2. * SUPERVISION
      1. Assures all staff participate in a thorough orientation as well as attend all necessary training and retraining.
      2. Provides and documents regular clinical and administrative supervision to staff according program requirements. Escalates performance deficiencies through the progressive disciplinary process to medicate /resolve in timely manner.
      3. Ensures all employment documentation, including credentialing and privileging paperwork is submitted to the Human Resources Department on a timely basis.
      4. Prepares all payroll processing records on a timely basis.
      5. Educates staff in topics of managing symptoms and stressors, psychiatric medications, co-occurring disorders, such as substance abuse (if needed), and skills and knowledge required to transition consumers to more independent living.
         
   3. * FACILITIES AND MAINTENANCE
      1. Provides a safe environment for consumers, visitors, and employees.
      2. Maintains and repairs facilities and equipment (*if indicated).
         
   4. * FINANCIAL MANAGEMENT
      1. Develops and maintains a balanced budget.
      2. Monitors expenses and all internal financial systems.
         
   5. * PROGRAM OPERATIONS
      1. Ensures Programs are in compliance with all regulatory, licensing, accrediting and agency requirements.
      2. Schedules and leads regular staff meetings, a minimum of once monthly.
      3. Assists in the development of implementation of a program and regional strategic plan.
      4. Ensures that program records (including clinical) are clear and thorough, and meet the reporting standards including timely submission, of the various internal and external regulatory agencies assuring all deadlines of the required documentation are met.
      5. Maintains census as specified in the program's provider contract.
      6. Ensures that the program is adequately staffed at all times.
      7. Performs all job-related duties and individual performance goals as assigned by supervisor.

* = Essential job functions

QUALIFICATIONS & SKILLS

PRE-EMPLOYMENT/EXPERIENCE EDUCATION:
Master`s Degree in education--counseling, rehabilitative counseling, social work, clinical psychology or closely related discipline. Certain programs including but not limited to Intensive Community Residential Treatment may require enrollment and or completion of Master’s degree in a human services. VA crisis programs requires LCSW or LPC.
PRE-EMPLOYMENT WORK EXPERIENCE:
Two year behavioral health experience in community support programs serving chronically mentally ill adults is required. Previous management experience is preferred.
Computer literacy including past experience with keyboarding, email, internet and computerized health record systems is desired.