Client Program Manager Jobs in Pittsburg, CA (NOW HIRING)

WHAT YOU'LL DO:

Reporting to the Associate Director of Employment, the primary role of the Employment Training Program Manager is to supervise the day-to-day operations of the Employment Training program, and the Youth Force paid internship program for Larkin Street clients, that teaches basic employability and life skills to help youth better secure and retain employment. This role supervises and coordinates a team of staff that provide support and guidance to LSA clients in the employment training process. The Employment Training Program Manager is responsible for coordinating the weekly schedule and assignments for all staff and interns, managing youth payment and program budget, ensuring appropriate documentation of all operations, helping to developing the curriculum for Employment Training Program as well as life skills classes, and modeling and monitoring of trauma-informed client centered care.

This is a full-time position, eligible for full benefits.

Your responsibilities:

• Oversee the implementation & Execution of the Employment Training Program.
• Oversee Youth Force internship program for Larkin Street Youth Services clients.
• Responsible for interviewing and hiring staff for the Youth Force program team, as well as supporting interviewing and hiring for other Workforce staff.
• Supervise record keeping for programs the role oversees, including intern employment documentation and timecards.
• Provide weekly supervision to ETP and Youth Force Staff.
• Facilitate regular Team meetings with staff.
• Attend meetings, manage communications, and collaboration at various Larkin Street program sites and external agencies to support Larkin Street clients, staff, and to facilitate coordinated care as directed by supervisor.
• Contribute to Larkin Street Youth program refinements in ways that meet employers' needs and expectations.
• Create engagement and support plans for client participants with higher needs.
• Assist staff to developing curriculum for life-skills classes, including job readiness, job development and retention, college success and career planning, and independent living skills.
• Participate in all management meetings, weekly staff meetings, and all other relevant or required agency or contract/community/grant partner meetings.
• Participate in agency planning activities.
• Facilitate and encourage high cross-coordination and collaboration with LSA and Engagement programming.
• Run weekly database reports for ETP & Youth Force Program and report relevant contract data to Associate Director or other departments as needed.
• Develop curriculum for life skills classes and support staff in facilitation.
• Hold regular new client orientations to set program expectations and complete new-hire paperwork.
• Participate in afterhours On-Call rotation for housing programs.
• Manage program budget and submit monthly expense report.

Other Duties & Responsibilities

• Actively participate in Diversity, Equity, and Inclusion (DEI) work within the agency along with managing programs with a lens on DEI.
• Lead staff teams through the successful implementation of Larkin Streets' strategic priorities, ensuring that services and decision-making are aligned with the strategic plan.
• Strong commitment to the agency and philosophy of Larkin Street Youth Services.
• Maintain an awareness of the agency's mission and work to promote the positive individual and social change goals it embodies.
• Maintain a creative, teambuilding, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks using diversity, equity, and inclusion and a restorative practice lens.
• Maintain professional standards of performance, demeanor, and appearance at all times.
• Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to scheduling requirements of this job description and program.
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the youth we serve.
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
• Other duties as assigned.

WHO YOU ARE:

• You are passionate about the Larkin Street Youth Services mission to end youth homelessness.
• You have 2-3 years of experience in workforce development, academic or related discipline.
• Your 1-2 years of supervisory experience is preferred but not required. 
• You have transferable leadership experience, leading workforce development and/or youth development programs.
• You have experience working in a multi-cultural, diverse environment. 
• You hold a valid Driver's License. 
• You have previous experience working with homeless, at-risk, and runaway youth preferred.
• You are eager to work with Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds, similar to the client base at Larkin Street Youth Services.
• You are a self-starter and team player. Your colleagues describe you as organized and collaborative.
• You work best in a hybrid working environment with one day per week work-from-home.
• You are willing to serve as an After Hours On-Call Supervisor for 7 days, every 6-8 weeks.
• You are willing to work holidays occasionally.

THE PERKS:

• $75,000-$80,000 annual salary.
• Clipper Bay Pass - Commute for FREE!
• Choice of Kaiser and Sutter medical plans, plus dental and vision.
• Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.
• 403(b) retirement plan with employer matching.
• Flexible spending accounts for Healthcare and Dependent Care expenses.
• Life Insurance.
• Employee Assistance Program (EAP) for counseling services.
• Health Advocate Service.
• Paid Sabbatical following 5 and 10 years of employment.