Client Program Manager Jobs in Palmdale, CA (NOW HIRING)

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10 days ago Requisition ID: 1418

Salary Range: $87,300.00 To $98,313.98 Annually

At Child & Family Center, we’re committed to creating a welcoming workplace where a wide range of perspectives and life experiences are valued. We encourage qualified candidates from all backgrounds to apply.

• 16 paid Holidays including 1 week holiday closure (paid) in December through January
• Paid Birthday floating holiday
• Vacation and Sick Time which increases with tenure
• Employee Wellness Program
• Medical Coverage
• Agency paid Dental & Vision Coverage (for EE-Only coverage)
• Voluntary Family Medical, Dental, Vision Coverage
• Agency paid Long Term Disability
• Agency paid Employee Life Insurance & Employee Accidental Death and Dismemberment
• Voluntary Employee and Family Life Insurance, and Family Accidental Death and Dismemberment
• 401K available with discretionary Agency match
• Technology Assistance tool for reduced documentation time
• Pet Insurance

The Program Manager I – Pathways to Recovery provides leadership, vision, and direction for the Substance Use Disorder (SUD) Program. The Program Manager I – Pathways to Recovery is responsible for assisting the Division Director - Outpatient with the development and implementation of comprehensive mental health, SUD, and supportive services to adults and youth who are impacted by substance use. This position will be responsible for ensuring compliance with County, State, and Federal contracts including Substance Abuse Prevention and Control Bureau (SAPC) as well as all agency policies and protocols. The Program Manager I helps ensure SUD staff provide identified services to Pathways to Recovery clients and families as indicated. The Program Manager I provides supervision and oversight for staff and provides support for program growth and sustainability.

The Program Manager I – Pathways to Recovery is an energetic self-starter who is able to function comfortably in both a team environment or independently, and relates well to co-workers and County representatives. This position requires flexibility and the ability to manage time and multiple tasks with little supervision. The individual in this position must be able to assume a wide range of responsibilities, provide timely responses to requests and deadlines and works well under pressure.

• Provides supervision, oversight and support to Pathways to Recovery/SUD staff as assigned.
• Provides guidance in clinical formulations, crisis assessments, ASAM assessments, counter-transference, legal/ethical issues, coordination of referrals to outside agencies, psychiatric consultations, and requests for records.
• Assists the Division Director with coordination, implementation and oversight of all programming to ensure accordance with all legal, ethical, City, County, State, and Federal grants and contractual requirements.
• Ensures staff meet established service time expectations, documentation standards and other contract and/or agency requirements, policies and procedures in both Exym and PCNX systems. Provides coaching and corrective action to staff as needed.
• Provides on-site clinical/administrative coverage at least one evening per week until closing.
• Communicates promptly with the Division Director around any matters related to risk, safety, mental health concerns including SI and self-harm, and relapse/overdose concerns.
• Develops, implements and oversees value‑based care initiatives and support ongoing adherence, including capacity building and incentive metrics.
• In conjunction with the Division Director, ensures program health and growth, including increasing outreach, reducing client barriers to care, and increasing population served.
• Ensures MAT education and/or Medication Support Services are provided/made available to all Pathways to Recovery clients.
• Creates and implements tracking tools to record compliance, goal and measurement completion, and maintains systems for staying up to date with data.
• Utilizes reports to inform decision making process.
• Demonstrates initiative and decisiveness in meeting quality and contractually required program/service needs.
• Provides crisis response services as needed, by phone and/or in‑person; makes independent decisions and responds appropriately to manage and de‑escalate emergency crisis situations with clients.
• Debriefs with staff afterwards.
• Attends SUD program meetings, off‑site meetings and community events on behalf of Child & Family Center.
• Conducts weekly staff meetings for the Pathways to Recovery program.
• Provides staff with ongoing feedback on their performance.
• Supports and/or provides outreach services such as presentations, resource tables, and participating in community events as needed.
• Demonstrates the ability to ensure appropriate boundaries are adhered to with clients and services are delivered utilizing a trauma‑informed approach in all circumstances.
• Ensures staff receive Trauma Informed Care training and boosters as needed.
• Requires the ability to demonstrate adaptability to a flexible work schedule, analyze tasks and perform them efficiently as directed.
• Maintains a strength‑based, flexible, individualized, helpful approach with clients/families and models this approach for Pathways to Recovery staff.
• Assists with client chart reviews to ensure record completeness and adherence with all contractual and Agency standards and requirements.
• Conducts all administrative tasks in a timely manner, including but not limited to staff performance reviews, timecards, monthly trainings, and documentation review and approval.
• Facilitates training for all Pathways to Recovery staff to ensure compliance with all policies and protocols.
• Provides field‑based services as needed.
• Attends all training, agency meetings, and staff meetings as required.
• Provides program coverage and assistance for other departments as needed or assigned.
• All other relevant duties as assigned and as requested.

• Demonstrate a high level of integrity in assuming responsibility for actions.
• Ability to maintain strict confidentiality in varied situations.
• Demonstrate adherence to accepted ethical and behavioral standards of conduct.
• Support the agency’s Core Values and display in your work ethic: Compassionate, Empowering, Impactful, Quality and Trusted.

• Good analytical skills within the scope of role and clinical license as applicable.
• Knowledge of effective clinical treatment services for children, adolescents, transitional age youth, adults and families.
• Strong Trauma Informed Care skills; knowledge of family systems therapy, psycho‑education and group modalities.
• Ability to analyze and interpret data to determine service recommendations and priorities.
• Ability to prevent and manage behavior that is harmful to self or others.

• Ability to provide effective, equitable, understandable and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy, and other communication needs.
• Understand and utilize the National Standards for Culturally and Linguistically Appropriate Services (CLAS).

• Demonstrate understanding of social situations and dynamics and ability to operate effectively in a variety of social situations.
• Demonstrate cultural interest and sensitivity.
• Ability to problem‑solve and avoid or resolve interpersonal conflicts.
• Ability to be open‑minded and flexible in thoughts and tactics.
• Ability to manage and implement change.
• Ability to lead a good decision‑making process and support management decisions when interacting with staff.

• Ability to work with clients and staff in a professional manner.
• Ability to embrace and implement change.
• Ability to work independently and as part of a team, demonstrate accuracy and thoroughness, and identify ways to improve and promote quality.
• Adheres to Agency Policies and Procedures at all times.
• Assumes responsibility and accountability for all job duties and individual errors; engages in correction and prevention process when errors are made.

• Set and achieve goals for self‑development, growth and progress.
• Have a strong sense of urgency about solving problems and getting work done and escalating appropriately and as needed.
• Ability to work well and maintain composure under pressure conditions.
• Ability to multi‑task, set priorities and organize work responsibilities to ensure completion of assigned tasks within preset timeframes.
• Excellent organizational skills.

• Ability to manage internal and external relationships in ways that promote the best interests of all parties.
• Ability to promote cooperation and commitment within a team to achieve goals and deliverables.
• Ability to treat employees, volunteers, clientele and outside entities with dignity and respect.
• Ability to coordinate services for everyone served, and understand the individual’s needs, and the range, intensity, and duration of care, habilitation, or rehabilitation they require.

• Ability to effectively communicate and work cooperatively with employees, volunteers, clientele and outside entities of diverse cultures, education, social and economic backgrounds.
• Ability to provide clear, concise information to others in verbal, written, electronic and other communication formats for public and organizational consumption.
• Ability to listen actively and empathetically to the views of others.
• Ability to confront difficult issues and situations and find resolutions.

• Ability to independently use standard office equipment such as fax, phone, printer, copier, scanner, computer.
• Ability to independently use and learn necessary software programs associated with job duties such as both internal and external Electronic Health Record System(s) (EHRS) and Microsoft Office Suite (Word, Outlook, etc.) PCNX.

FLSA Status: Exempt – Full Time

Work‑Week: Monday through Friday

• Actual work schedule is subject to change as agreed with Direct Supervisor and based on business/program needs.
• Must work onsite at least two days per week.

Directly supervises Pathways to Recovery staff.

• MA/MS degree in Psychology, Social Work, or other related field.
• Must have completed a one‑time 15‑hour course in supervision.
• Maintain current and active California license that is not under suspension or probation.
• Have been licensed in California or any other state for at least two (2) years out of the last five (5) years prior to the commencement of supervision with licensed waived/associate staff.
• Have practiced psychotherapy during at least two (2) years out of the last five (5) years prior to the commencement of supervision, or if an LEP, has provided psychological counseling pursuant to BPC section 4989.14; or provided direct supervision to ASWs, APCCs, MFT Trainees, and/or Associate MFTs who perform psychotherapy during at least two (2) years out of the last five (5) years prior to the commencement of supervision. Supervision of psychotherapy performed by a student (social work intern or a professional clinical counselor trainee) shall be accepted if the supervision performed is substantially equivalent to the supervision required for registrants.
• Experience in community mental health, substance abuse treatment & prevention services, clinical program administration, and clinical treatment services for children/adolescents.
• Clinical supervisory/management experience preferred.
• Bilingual in Spanish highly preferred.
• Minimum of 2‑3 years of previous experience in providing direct services in the behavioral health field.
• Good diagnostic skills, knowledge of family systems therapy, goal‑oriented treatment, well‑written and organizational skills are required.
• Requires the ability to demonstrate adaptability to a flexible work schedule, analyze tasks and perform them efficiently with minimal direction.
• Must be detail‑oriented, multi‑task proficient, and have a professional presentation.
• Experience working with DMH and SAPC paperwork is preferred.
• Requires the ability to independently use a computer, possess good communication/computer skills, have Microsoft Office skills, and learn necessary computer programs.
• Must maintain a valid California driver’s license, insurance and driving record which complies with agency’s insurance carrier standards.
• Must pass all applicable health, fingerprint/LiveScan and DMV clearances.

• Walk
• Use hands and fingers
• Handle or feel objects, tools, or controls, and talk or hear
• Stand and sit
• Reach with hands and arms, and stoop, kneel, crouch, or possibly crawl.
• Occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.