Client Program Manager Jobs in Arlington, MA (NOW HIRING)

The Massachusetts League of Community Health Centers (League) was founded in 1972 as one of the country's first state Primary Care Associations (PCAs). Established under the same federal authorizing legislation as the health center program (Section 330 of the Public Health Service Act), PCAs are organized around a set of core functions and competencies that provide a framework for support and assistance to health centers and the communities they serve.The League is a non-profit 501(c)(3) organization registered as a public charity with the Commonwealth's Secretary of State. It maintains a professional staff at its headquarters in Boston and its training center in Worcester.Position SummaryThe Program Manager supports the implementation, administration, and continuous improvement of workforce development and training initiatives that serve Massachusetts community health centers. Working closely with the Workforce & Training team, this role coordinates program operations, manages participant communications, maintains program data and reporting, and supports grant-funded activities from recruitment through completion. The Program Manager serves as a key point of contact for participants and stakeholders, helping ensure a high-quality experience while supporting program goals, compliance requirements, and timely deliverables. This role is an integral part of the Workforce & Training team. Essential Functions:Support the implementation, administration, and continuous improvement of workforce development and training programs serving Massachusetts community health centersCoordinate day-to-day program operations in collaboration with the Workforce & Training teamManage participant communications, including outreach, updates, and ongoing engagement throughout the program lifecycleServe as a primary point of contact for participants and key stakeholders, ensuring a responsive and high-quality experienceOversee participant recruitment, onboarding, and progression through program completionMaintain accurate program data, records, and tracking systems to support reporting and evaluation needsPrepare and support timely program reporting, including grant-related documentation and deliverablesEnsure compliance with program requirements, grant guidelines, and organizational standardsSupport the execution of grant-funded activities, ensuring alignment with goals, timelines, and outcomesIdentify opportunities for program improvement and contribute to continuous quality enhancement effortsPrepare and present informative presentations to communicate with the community and stakeholdersEngage with community members to gather input and foster inclusive participationCollaborate effectively with internal team members and external partners to advance program goalsCompetencies/SkillsUp-to-date knowledge of healthcare and workforce development trendsAbility to create and manage educational and professional development programsCommitted to the League mission of promoting population health, social justice and diversity, equity, inclusion and belonging (DEIB)Ability to communicate professionally, concisely and effectively (English written and verbal)Ability to lead programs, manage teams, and collaborate with leadersOrganized and detail oriented; ability to multi-task and reprioritize as necessaryAbility to problem-solve effectively and efficientlyAbility to assess, evaluate and advise on potential riskAbility to develop and implement long-term strategiesAbility to conduct critical thinking and perform technical data analysis to develop effective solutionsBuilding and strengthening relationships with people from diverse background, to develop and maintain partnershipsActive listening using verbal and non-verbal techniquesDemonstrated proficiency with MS Office applications especially Word, Excel, and PowerPointDemonstrated business development skills; ability to thoroughly research, identify and execute on opportunities for expansionCommitment to delivering high touch consultative and client focused experience for Mass League membersUp-to-date knowledge of business and information technologyEducation/ExperienceBachelor's degree, preferably in public health, behavioral health, education or relevant work experience requiredExperience working in a community health center and/or with career pathways programs preferredWhat We OfferThe Massachusetts League of Community Health Centers offers a comprehensive and competitive benefits package, including:Hybrid work schedule: 2 days in-office and 3 days remoteMedical, dental, and employer-funded HRA coverageEmployer-paid life, short-term, and long-term disability insuranceOptional supplemental life insuranceFlexible Spending Accounts (FSA)403(b) retirement savings plan with potential employer contributionTransit reimbursement programGenerous paid time off, paid holidays, sick leave, and additional leave benefitsBenefits eligibility and coverage may vary based on employment status and plan provisions. The Massachusetts League of Community Health Centers is an equal opportunity employer committed to a workplace that reflects the diversity of the people of Massachusetts, including populations most impacted by health inequities. It is the policy of the Massachusetts League of Community Health Centers to provide equal employment opportunity to all employees and applicants for employment without regard to race, sex, sexual orientation, gender identity or expression, color, creed, religion, national origin, age, disability, marital status, parental status, family medical history or genetic information, political affiliation, military service or any other non-merit based factor in accordance with all applicable laws, directives and regulations of federal, state and city entities
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