Client Program Manager Jobs in Arlington, MA (NOW HIRING)

USDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP technologies to accelerate growth. Our deep domain knowledge and technology expertise in life sciences business processes are what set us apart. From strategy to implementation and adoption, we have delivered thousands of GxP projects globally.

As part of the USDM team, you have the opportunity to work with cutting‑edge technologies through our many partnerships with companies like Microsoft, Google, Oracle, DocuSign, Box, and many more. From molecule to market, you will help connect technology, people, and data in new ways to generate real‑time insights to improve business outcomes for USDM’s clients. Are you ready to make an impact and drive real digital transformation in life sciences?

Founded in Santa Barbara in 1999, USDM has grown to a progressive, global company with 300+ remote employees and offices throughout the US, Canada, and Germany.

The Program Manager for US Medical Affairs Oncology (USMAO) will play a critical role in supporting multiple brand medical strategies in ensuring cross‑functional team effectiveness and managing complex, business critical projects that impact the US Oncology Business Unit (USOBU). This person will apply an understanding of program strategies and tactics in order to manage priorities, track key projects, build relationships with key stakeholders, and identify gaps and synergies. This individual will work closely with USMAO leadership across both in‑house and field medical to ensure clarity of strategy/priorities, perform change and risk management, and facilitate communication across all parties. In addition, this role will contribute to the development of project management standards and best practices across therapeutic areas by collaborating with other program management functions.

• Apply advanced project management, skills and experience and serve as a point for team members, manage program efforts of USMAO therapeutic areas.
• Support the medical leads of the oncology programs to provide support for budget planning and process management guidance; review and oversee overall project progress, ensure prioritization, and monitor goals/key performance indicators (KPIs).
• Provide strategic feedback and proactive updates to the individual members and/or USMAO Oncology Leadership Team (OLT) when necessary.
• Anticipate program issues that require action, alignment, escalation, and/or discussions regarding dependencies, risks, and information‑sharing and ensure compliance to appropriate SOPs and guidelines.

• Collect and analyze data to be used in the strategic medical planning process, including development of annual brand strategy and tactical plans and mid‑year check‑ins.
• Assist in planning key activities, roles/responsibilities, milestones, timelines, dependencies, potential risks, and budgets.
• Collaborate with cross‑organizational stakeholders to ensure alignment in the process and approach (i.e. Finance, Global Medical Affairs Oncology).
• Identify opportunities to improve, accelerate, or expand projects and project execution where possible while maintaining high quality standards.
• Display strong logistical and analytical skills and ability to manage activities across multiple high‑priority activities.

• Facilitate meeting management to enable key discussions and decisions within the team, from agenda development through meeting minutes and action items issuance.
• Manage overall program communications and SharePoint/Microsoft teams sites.

• Proactively engage the broader Client organization and liaise with Project Management counterparts to drive the rigor with which USMAO manage programs, identify project management process and/or tools to promote best practices across the US Oncology Business Unit.

• Performs other related duties and assignments as required

• Strong communications skills – written and verbal
• Experience and understanding of Pharma industry
• Demonstrated success working within matrix teams, influencing outcomes and key project decisions
• Proactive, self‑motivated, and aware of larger business needs/implications
• Demonstrated ability to work both independently and interdependently in cross‑functional teams
• Exceptional written and verbal communication skills, including the ability to clearly communicate business processes and solutions in person and over webex
• Ability to thrive in a fast‑paced and evolving professional environment
• Ability to understand and follow process requirements and offer suggestions for improvements
• Proactive ability to recognize and predict and prioritize issues, alert team, and engage in problem‑solving
• Ability to share details and engage with team to drive decision‑making within a cross‑functional and cross‑cultural, global team structure
• Flexibility to manage change and differing opinions with diplomacy and competence
• Management of multiple tasks of varied complexity simultaneously
• Excellent organizational skills
• Diplomacy and positive influencing abilities
• Microsoft Project Professional, proficient in Excel, PowerPoint & Word
• Experience in mitigation and management of vendor performance issues

• Required: Bachelor's degree and 4 years of project management experience on cross‑functional projects in a healthcare environment or High School Diploma/GED and 8 years of project management experience on cross‑functional projects in a healthcare environment
• Preferred: Oncology experience & Finance experience/background

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all‑inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.

Unless reasonable accommodations can be made, while performing this job the staff member shall:

• Prolonged periods of sitting or standing at a desk and working on a computer in an environmentally controlled home office environment.
• Operate other office productivity machinery, such as a calculator, scanner, or printer.
• Frequently communicate with stakeholders via telephone, email, or instant message. Must be able to exchange accurate information in these situations.

USDM Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. USDM Life Sciences reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Salary/Hourly Rate Range (W2): USD 90.00 - 105.00

The base salary/hourly rate range represents the anticipated low and high end of the USDM’s compensation range for this position. Actual salaries/hourly rates will vary and will be based on various factors, such as the candidate’s qualifications, skills, competencies, and proficiency for the role. The compensation described above is subject to change and could be higher or lower than the range described based on market survey data or budget.

Full‑time employees are eligible for health, vision, and dental insurance, life insurance, short and long‑term disability, hospital indemnity, accident, and critical care coverage.

Both full and part‑time employees, who are at least 21 years of age, are eligible to participate in USDM's 401k plan. Full and part‑time employees may be eligible for paid time off.

All employees are eligible for USDM's rewards and recognition program.