Client Program Coordinator Jobs in Pittsburgh, PA

TITLE: Full Time Program Coordinator- Community Services (Non-Exempt)

PRIMARY LOCATION: Time will be split between direct care service provision / homes visits (direct service provision) and Welcome Center based on the needs of the program.

REMOTE WORK POSITION: No. This position does not include a remote work option due to the nature of the responsibilities                                                                                                       

PRIMARY SCHEDULE: Office work / administrative tasks will be completed Monday thru Friday 9a-5p; Direct Care / onboarding hours will be determined by the needs of the individuals. Flexibility required; some evenings / weekends required

REPORTS TO: Program Manager

QUALIFICATIONS: 2 years full-time DSP experience 
Excellent communication skills (oral and written); working knowledge of the ISP process, incident management, and HCSIS. Ability to use all agency devices and technologies. Leadership experience preferred. Good organizational skills with ability to prioritize tasks. Willing to work with all individuals at all sites as needed.

Driver’s License, Act 34 clearance & FBI clearance

Physical w/Mantoux prior to date of hire

JOB SUMMARY: The position of Program Coordinator- Community Services will work with the Program Manager to facilitate services for In-Home and Community Supports, Companion, and Community Participation Supports (CPS). The Program Coordinator will be involved in onboarding new individuals and new direct care staff as well as administrative responsibilities.

BENEFITS:  Healthcare (90% employer paid for employee, and 85% for all other tiers; see back for rate chart), Dental and Vision (100% paid for family), Paid Time Off – 4 weeks (20 days), Short Term and Long Term Disability, $25,000 Life Insurance Policy, 403b Retirement Plan, Tuition Reimbursement Program (after 1 year full time), and Employee Assistance Program (EAP) to support employee mental health.

JOB DESCRIPTION:

• Ability to work as a team member, and agree to supervision by Program Manager
• Willingness to carry out the mission and support the values of the Emmaus Community

• Onboard new individuals which includes providing direct care until a DSP is identified
• Communicates with all ISP team members as needed including family members, Supports Coordinators, behavior specialist, job coaches, day programs, etc.

Direct Care-

• Maintain respectful and meaningful relationships with the individuals
• Adhere to and assist the individual with following all health and dietary needs

• To plan and provide individuals with opportunities for socialization and recreation both at home and out in the community
• Assists individuals with money management, and follows strict policies on protecting and safeguarding client and agency funds
• Serve as back up DSP when there are call offs
• Complete compliant service notes and goal documentation
• Must fulfill the 24 hours of training requirement per year

Leadership-

• Participates in the development of the ISP, ISP Annual Update & all ISP revisions
• Reviews ISP, ISP Annual Update and all ISP revisions & attends all applicable meetings
• Prepare for and attend SIS & IM4Q meetings
• Acts as Plan Lead for all individuals receiving services through an SCO
• Reports content discrepancies to the SC and plan team members
• Ensures that ISP is implemented as written
• Monitors and evaluates services
• Completes the quarterly documentation of individuals’ participation and progress toward outcomes
• Reports changes related to individuals’ needs to the SC and plan team members
• Reviews the ISP & all 90 Day Reviews with the individual
• Provides documentation of the plan review to the SC and plan team members
• Informs plan team members of the option to decline the ISP review documentation
• Recommends revisions that may involve the deletion, addition or modification of an outcome or service
• Coordinates the provision of services to meet the needs of the individual
• Assists in staff training on ISPs, SEE plans, Restrictive Procedures, Behavior Plans, Incident Management, Crisis Intervention and other topics related to programming
• Oversees newly hired DSP shadowing schedules, coordinating with HR; facilitates smooth transition of DSP scheduling
• Assists in identifying affordable and creative activities in the community for individuals and communicates with DSPs
• Reviews completion of compliant service notes

Future Considerations-

• Carries out incident management responsibilities including entering reports into EIM, data entry corrective action plans, remediation, etc.
• Serves as back up Program Specialist for Residential Program Specialist and back up RA as needed
• “On-call” responsibilities

The employee benefit cost beginning July 1, 2025 is:  

Employee Costs                 Highmark EPO                  MetLife Dental                             UPMC Vision                   

Employee Only                  $61.05 per pay                   $0                                         $0                         

Employee & Child(ren)     $184.26 per pay                 $0                                         $0                         

Employee & Spouse          $245.07 per pay                 $0                                         $0                                      

Family Coverage               $255.51 per pay                 $0                                         $0

Equal Opportunity Employer: Equal employment opportunities for all qualified persons regardless of race, color, religious creed, disability, ancestry, national origin, age, sex, gender, sexual orientation, or any other basis prohibited by federal, state or local laws.         

QUALIFICATIONS: 2 years full-time DSP experience
Excellent communication skills (oral and written); working knowledge of the ISP process, incident management, and HCSIS. Ability to use all agency devices and technologies. Leadership experience preferred. Good organizational skills with ability to prioritize tasks. Willing to work with all individuals at all sites as needed.

Driver's License, Act 34 clearance & FBI clearance

Physical w/Mantoux prior to date of hire