Client Operations Intern Jobs in Pittsburgh, PA (NOW HIRING)

ConnectiveRx is looking for Pharmacy Students to join our team on a part-time (contractor) basis, this job is largely remote. 

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

Under the direct supervision of the pharmacist, the Pharmacy Intern reviews prescription orders for completeness and data enters prescription information into the pharmacy management system in preparation for pharmacist verification. The incumbent obtains missing patient and/or prescriber demographic information when necessary. The incumbent may be expected to perform some clerical duties relating to the pharmacy and will have exposure to the pharmacist review and clinical verification process. The Pharmacy Intern is expected to have a positive attitude and work well in a collaborative environment.

This Pharmacy Intern position will largely be remote, but there will be an on-site component during the training period.  Your class schedule/availability will need to be provided so shift times can be planned accordingly.  The ideal candidate will be able to work two 3-4 hour shifts per week, Monday-Friday.  The pharmacy is not open on weekends. 

• Review prescription orders for completeness and accurately enter prescription, patient, and prescriber information into the pharmacy management system for pharmacist review.
• Collaborate with team members in the hub to create and maintain efficient workflow to meet schedules and quality requirements.
• Receive inbound calls from patients or prescribers and assist with information regarding prescription status.
• Contact healthcare provider offices by phone or fax to obtain missing patient and/or prescriber demographic information when necessary.
• Perform other duties as assigned.

Education/Degree Requirements/Certifications

• Must be at least 17 years old and be enrolled in an accredited pharmacy program as a PY1 student or higher
• Must be registered with the Pennsylvania State Board of Pharmacy as a Pharmacy Intern and maintain active licensure during the duration of employment.

Knowledge

• Knowledge of pharmacy operations and state and federal rules and regulations.
• Working knowledge of Microsoft Outlook, Word, and Teams, along with basic computer skills.
• All tasks and duties must be completed in accordance with and in compliance with HIPAA guidelines, state and federal laws, and current company and client policies and procedures.

Skills

• Accuracy and attention to detail are required.
• Ability to navigate various technology systems and online resources.
• Ability to effectively collaborate with team members across departments.
• Strong verbal and written communication skills.
• Attention to accuracy, regulatory compliance, and efficiency.
• Dependable with a strong work ethic and reliable attendance.
• Ability to work in an on-site, closed-door office environment.

Competencies

• Ability to demonstrate ConnectiveRx’s six core values: Accountable, Collaborative, Compassionate, Cultivators of Talent, Customer Centric, and Innovative.

Travel and Physical Requirements

• There are no travel requirements.  Periodic on-site at our Robinson office may be required.
• Work schedule is rotating to support an 8:00 AM – 8:00 PM pharmacy operation.  Pharmacy student class/exam schedule will be taken into account. 
• Flexibility to support business needs, including evenings and weekends, as needed.

Compliance Requirements

Adhere to all Company Policies, Procedures, and training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to SOC 1, SOC 2, PCI, and HIPAA requirements.

Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and federal laws and regulations.