Client Operations Intern Jobs in Cleveland, OH (NOW HIRING)

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Summer 2027 Key Technology and Services: Operations Track Internship - Cleveland, OH

If you are interested in more than one KeyBank Internship opportunity, please consider applying for your top 3 internship roles within 12 months to ensure you are not duplicating efforts and obtaining the best candidate experience.

Program Duration: May 26th-August 6th, 2027

What does our Internship Program offer?

Key's Enterprise Internship is a 10.5-week program that provides meaningful work that matters, offers feedback and coaching, and creates engaging events and conversations that will spark excitement and interest in bringing one's full-time career to Key.

Interns are involved in a host of line of business specific projects that directly impact and benefit Key's business and strategic pillars. The program includes networking with Key teammates across all levels of the organization, a series of Learning Labs where internal and external speakers provide insight on Key's competitive landscape, financial wellness, and professional development best practices, and an assigned mentor who shares knowledge, experience, and advice.

Key Technology and Services Overview

Key Technology & Services (KTS) brings the future of banking to life. KeyBank is equal parts financial institution and technology innovator, and the KTS team is at the center of creating solutions to solve the vital needs of our clients first.

KTS - made up of more than 5,000 talented teammates - enables the technology needs of business partners and clients across the enterprise. Through efficient, reliable, and secure technology, KTS delivers a competitive distinction through innovation and collaboration.

KTS plays a significant role in Key's ability to build enduring client relationships through innovative solutions & extraordinary service. KTS is accountable for a variety of critical functions that are the foundation for Key's day-to-day operations:

• Business Delivery, providing comprehensive technology solutions to Key's lines of business & functional areas
• Enterprise Technology including architecture, infrastructure, networks, data centers and cloud technology to ensure stable systems and platforms
• Enterprise Data and Information Management, enabling transformation of customer and market data into valuable insights and analytics
• Enterprise Operations, spanning Origination through Default Management, Deposit Operations,ACH, Wire & Check Payment Operations,Loan Services Operations, and Treasury Operations
• Enterprise Security, including Technology Risk Management, Vulnerability Management, Information Security, Cybersecurity, Fraud Detection/Management, Identity Verification, and Physical Security

Key Technology and Services Internship Program

Our summer internship program spans 10 weeks in duration and allows you to work alongside KeyBank's experts within Key Technology & Services (KTS). The internship provides an opportunity to get hands-on experience with our innovative operations teams. Our internships will equip you with competitive skills, valuable networking and mentoring and exposure to executives through a structured experience.

What Our Program Has to Offer You:

• Work alongside industry experts and professionals on critical projects
• Exposure to KeyBank and Key Technology & Services
• Grow your professional network
• Training and learning opportunities:
  • On-the-job training, Excel and PowerPoint, Office 365, Microsoft Teams, SharePoint, VBA
  • Enhancing soft skills, problem resolution and critical thinking
  • Opportunities to use industry leading software (examples include: Tableau, ServiceNow, Visual Studio, Jira, Automation Anywhere, Jenkins, PowerShell, HTML, C#, Python, SQL, JavaScript)
• Upon successful completion of the internship, you will have the opportunity to be considered for placement (after graduation) in our KTS Rotational Analyst Program. Candidacy for the program will be based on skills demonstrated, performance, career interests, internship experience and business demand

Business Optimization, Analytics & Reporting Track Placement Opportunities: KTS Operations teams deliver world-class operations solutions and continual process improvements while supporting multiple lines of business.

• Business Analysis & Optimization
• Continuous Improvement
• Reporting
• Process Improvement and Mapping
• Project Management

Qualifications

• Must have completed at least three years toward a four-year, undergraduate degree program with focused coursework in Business, Operations, Organizational Management, Supply Chain, Finance, Data Science, System Administration, Industrial Engineering, or related majors, with an anticipated graduation of May 2028 or December 2027
• Outstanding academic achievement (minimum undergraduate 3.0 GPA)
• Demonstrated leadership and teamwork from past work experience and/or extracurricular activities
• Bring solid analytical, problem solving, communication and presentation skills
• Experience in Excel, PowerPoint, Project, or related business software
• Possess intellectual curiosity, enthusiasm and willingness to learn

Compensation and Benefits

This position is eligible to earn an hourly rate of $25 per hour. Compensation also includes a $2,000.00 Summer Internship Sign-on Bonus.

KeyBank's Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

COMPENSATION AND BENEFITS

This position is eligible to earn an hourly rate of $25 per hour. Compensation also includes a $2,000.00 Summer Internship Sign-on Bonus.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.