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Client Operations Associate Jobs in Rockville, MD

One Konnect

Sales Operation Associate

Arlington, VA · On-site

$60K - $70K/yr

Job Summary The Sales Operations Associate is a remote work, high-accountability operational role ... Maintain case study and client reference library * Track engagement metrics tied to sales ...

KOHLS

Seasonal Stockroom Operations Associate

Burke, VA · On-site

$13 - $18.80/hr

Client facing retail or service industry experience Pay Range: $13.00 - $18.80 Kohl's offers a ... associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE ...

KOHLS

Seasonal Stockroom Operations Associate

Fairfax, VA · On-site

$13 - $18.80/hr

Client facing retail or service industry experience Pay Range: $13.00 - $18.80 Kohl's offers a ... associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE ...

KOHLS

Seasonal Stockroom Operations Associate

Leesburg, VA · On-site

$13 - $18.80/hr

Client facing retail or service industry experience Pay Range: $13.00 - $18.80 Kohl's offers a ... associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE ...

KOHLS

Seasonal Stockroom Operations Associate

Sterling, VA · On-site

$13 - $18.80/hr

Client facing retail or service industry experience Pay Range: $13.00 - $18.80 Kohl's offers a ... associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE ...

KOHLS

Seasonal Stockroom Operations Associate

Laurel, MD · On-site

$15 - $21.65/hr

Client facing retail or service industry experience Pay Range: $15.00 - $21.65 Kohl's offers a ... associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE ...

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Client Operations Associate information

See Rockville, MD salary details

$11

$26

$54

How much do client operations associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for client operations associate in Rockville, MD is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $30.87 per hour, depending on experience, location, and employer.

What does a client operations associate do?

A Client Operations Associate is responsible for supporting the day-to-day activities related to client accounts, ensuring smooth operations and high-quality service. Their tasks typically include onboarding new clients, processing transactions, resolving client inquiries, and maintaining accurate records. They act as a liaison between clients and internal teams to address issues and optimize client experiences. This role requires strong organizational skills, attention to detail, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a client operations associate?

To thrive as a Client Operations Associate, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM systems, data management tools, and proficiency in Microsoft Excel are commonly required, while certifications in project management or operations can be advantageous. Excellent communication, organizational skills, and a client-focused mindset help build strong relationships and ensure smooth operations. These skills are critical for efficiently managing client accounts, resolving issues, and supporting overall business objectives.

How does a client operations associate typically collaborate with other departments within a company?

Client Operations Associates often serve as a bridge between the client and internal teams such as sales, account management, and finance. They coordinate with these departments to ensure client requirements are met, resolve operational issues, and streamline onboarding or account changes. Strong communication and organizational skills are essential, as the role involves tracking progress, relaying feedback, and helping to maintain high levels of client satisfaction by facilitating smooth internal workflows.

What is the difference between Client Operations Associate vs Client Services Coordinator?

AspectClient Operations AssociateClient Services Coordinator
Required CredentialsTypically a bachelor's degree, relevant certifications (e.g., CRM tools)Similar educational background, often with customer service certifications
Work EnvironmentCorporate offices, financial firms, consulting companiesFinancial institutions, marketing agencies, client-facing departments
Employer & Industry UsageUsed in finance, consulting, tech sectorsCommon in finance, marketing, and service industries
Search & Comparison IntentPeople comparing operational roles focused on client management and backend processesIndividuals looking for client-facing roles emphasizing service and support

The main difference is that a Client Operations Associate focuses on managing internal processes, data, and backend operations to support client accounts, while a Client Services Coordinator emphasizes direct client interaction, support, and service delivery. Both roles require strong communication skills and industry knowledge, but their primary focus areas differ.

What is a client operations associate?

A client operations associate is responsible for managing client accounts, ensuring smooth service delivery, and supporting client needs. They often handle communication, data management, and coordinate with internal teams using tools like CRM software to maintain client satisfaction and operational efficiency.

What is the role of a client operations associate?

A client operations associate is responsible for managing client accounts, ensuring smooth communication, and supporting service delivery. They often handle onboarding, troubleshoot issues, and use tools like CRM systems to maintain accurate client data. Strong organizational and communication skills are essential for this role.

What are the most commonly searched types of Client Operations jobs in Rockville, MD?

The most popular types of Client Operations jobs in Rockville, MD are:

Client Operations Associate jobs near you
Infographic showing various Client Operations Associate job openings in Rockville, MD as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $55,650 per year, or $26.8 per hour.

Sales Operation Associate

One Konnect

Arlington, VA • On-site

$60K - $70K/yr

Full-time

Posted 9 days ago

Job description

Description:About OneKonnect

OneKonnect is a benefits technology and data enablement company that simplifies complex integrations across the insurance and benefits ecosystem. We connect carriers, brokers, PEOs, employers, and technology platforms through a single, scalable hub, accelerating the flow of accurate, secure, and actionable data. Our solutions help partners improve operational efficiency, drive revenue growth, and deliver a better benefits experience to their customers.


Job Summary

The Sales Operations Associate is a remote work, high-accountability operational role supporting OneKonnect’s U.S.-based Sales Leadership team. This position serves as the operational backbone of the revenue engine by enforcing CRM discipline, ensuring pipeline integrity, strengthening forecast visibility, and driving reporting rigor. The role is designed to elevate process maturity, create analytical clarity, and reduce administrative burden on Sales Leadership so they can remain focused on strategic enterprise growth. This is not a customer-facing role; it is a precision-focused execution position that requires discipline, ownership, and comfort operating within a high-trust, high-accountability governance model.


Key Responsibilities


HubSpot CRM Ownership

  • Administer and maintain HubSpot CRM daily
  • Ensure 100 percent data integrity across contacts, companies, deals, and activities
  • Maintain strict pipeline stage discipline aligned to OneKonnect’s standardized sales process
  • Build and maintain dashboards for leadership visibility
  • Create automation workflows to improve process efficiency
  • Support CRM integrations and enhancements

Pipeline Governance and Forecast Support

  • Monitor deal progression and enforce stage accuracy
  • Conduct weekly pipeline hygiene audits
  • Prepare pipeline summaries for Weekly Business Reviews
  • Track forecast inputs and maintain reporting consistency
  • Analyze sales cycle length and conversion metrics
  • Flag stalled or at-risk opportunities

Sales Analytics and Reporting

  • Produce weekly and monthly performance reporting
  • Analyze pipeline velocity and win rate trends
  • Support forecasting models and revenue tracking
  • Identify bottlenecks and process gaps
  • Maintain KPI tracking aligned to annual growth targets

Prospect and Opportunity Coordination

  • Manage inbound lead routing and qualification tracking
  • Maintain RFP tracking logs and submission documentation
  • Coordinate follow ups and internal task assignments
  • Organize proposal archives and sales documentation libraries

Sales Leader Administrative Support

  • Prepare presentation decks and meeting materials
  • Coordinate LinkedIn and social media posting schedules
  • Draft internal and external communications as directed
  • Support conference logistics and post event tracking
  • Maintain organized documentation and task follow through

Marketing Support Functions

  • Coordinate sales enablement materials
  • Maintain case study and client reference library
  • Track engagement metrics tied to sales initiatives
  • Ensure brand consistency in sales materials
  • solution roadmap and client feedback.?
  • Continuously develop an understanding of industry trends, EDI and API integrations, enrollment and billing workflows, and quoting technologies.?
  • Develop and manage OneKonnect’s competitive Intelligence repository to include competitor and market data.?

Qualifications

  • 3–5 years of experience in Sales Operations, Business Operations, or CRM Administration.
  • Demonstrated hands-on experience with HubSpot CRM required.
  • Strong analytical skills with advanced Excel proficiency.
  • Excellent written and verbal English communication skills.
  • Experience supporting U.S.-based insurance carriers, benefit administration technology companies, and other insurance ecosystem stakeholders.
  • Highly detail-oriented with strong process discipline and accountability.

The Sales Operations Associate will be a critical infrastructure position within OneKonnect’s growth strategy. Base salary will reflect local market competitiveness while maintaining alignment with performance expectations, accountability metrics, and operational impact. Any performance-based incentives will be tied to measurable KPIs including CRM data integrity, pipeline reporting accuracy, forecast reliability, and reduction of administrative load on Sales Leadership. Compensation adjustments will be subject to annual performance review, budget approval, and portfolio-level governance oversight.


OneKonnect is an equal opportunity employer.Requirements: