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Client Operations Associate Jobs in Riverdale, GA

Maersk

CHB Operations Associate-6

Atlanta, GA · On-site

$56K - $60K/yr

The CHB Operations Associate is responsible for coordinating and executing shipments to ensure ... This role supports a group of client accounts by expediting their shipments from start to finish ...

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Client Operations Associate information

See Riverdale, GA salary details

$10

$23

$48

How much do client operations associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for client operations associate in Riverdale, GA is $23.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $27.40 per hour, depending on experience, location, and employer.

What does a client operations associate do?

A Client Operations Associate is responsible for supporting the day-to-day activities related to client accounts, ensuring smooth operations and high-quality service. Their tasks typically include onboarding new clients, processing transactions, resolving client inquiries, and maintaining accurate records. They act as a liaison between clients and internal teams to address issues and optimize client experiences. This role requires strong organizational skills, attention to detail, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a client operations associate?

To thrive as a Client Operations Associate, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM systems, data management tools, and proficiency in Microsoft Excel are commonly required, while certifications in project management or operations can be advantageous. Excellent communication, organizational skills, and a client-focused mindset help build strong relationships and ensure smooth operations. These skills are critical for efficiently managing client accounts, resolving issues, and supporting overall business objectives.

How does a client operations associate typically collaborate with other departments within a company?

Client Operations Associates often serve as a bridge between the client and internal teams such as sales, account management, and finance. They coordinate with these departments to ensure client requirements are met, resolve operational issues, and streamline onboarding or account changes. Strong communication and organizational skills are essential, as the role involves tracking progress, relaying feedback, and helping to maintain high levels of client satisfaction by facilitating smooth internal workflows.

What is the difference between Client Operations Associate vs Client Services Coordinator?

AspectClient Operations AssociateClient Services Coordinator
Required CredentialsTypically a bachelor's degree, relevant certifications (e.g., CRM tools)Similar educational background, often with customer service certifications
Work EnvironmentCorporate offices, financial firms, consulting companiesFinancial institutions, marketing agencies, client-facing departments
Employer & Industry UsageUsed in finance, consulting, tech sectorsCommon in finance, marketing, and service industries
Search & Comparison IntentPeople comparing operational roles focused on client management and backend processesIndividuals looking for client-facing roles emphasizing service and support

The main difference is that a Client Operations Associate focuses on managing internal processes, data, and backend operations to support client accounts, while a Client Services Coordinator emphasizes direct client interaction, support, and service delivery. Both roles require strong communication skills and industry knowledge, but their primary focus areas differ.

What is a client operations associate?

A client operations associate is responsible for managing client accounts, ensuring smooth service delivery, and supporting client needs. They often handle communication, data management, and coordinate with internal teams using tools like CRM software to maintain client satisfaction and operational efficiency.

What is the role of a client operations associate?

A client operations associate is responsible for managing client accounts, ensuring smooth communication, and supporting service delivery. They often handle onboarding, troubleshoot issues, and use tools like CRM systems to maintain accurate client data. Strong organizational and communication skills are essential for this role.

What cities near Riverdale, GA are hiring for Client Operations Associate jobs?

Cities near Riverdale, GA with the most Client Operations Associate job openings:

Client Operations Associate jobs near you

CHB Operations Associate-6

Maersk

Atlanta, GA • On-site

$56K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Maersk rating

6.8

Company rating: 6.8 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

246th of 366 rated logistics

Job description

The CHB Operations Associate is responsible for coordinating and executing shipments to ensure service levels of clients are met on a daily basis. This role supports a group of client accounts by expediting their shipments from start to finish; by development of familiarity with their import programs and products; by coordinating file processing with team members and other Company work groups.

Key responsibilities:

Own all CHB operations services for the customers assigned to them, including but not limited to:

  • Providing customer service to assigned customers and assisting customers with questions and requests for information.

  • Processing Customs entries and PGA for clearance of goods, ensuring full compliance of all Customs and PGA regulations.

  • Opens entry files, and subsequently processes entries according to outlined KPI

    • Coordinates clearance of shipments with forwarders, Steamship Lines, Airlines, to ensure shipments are released timely.

  • Completes customer billing and/or other required reports.

  • Completes tracking and tracing for inbound shipments.

  • Coordination of Operations for shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination.

  • Required to ensure that required documentation / entry package is uploaded into operating system

  • Maintain customer SOPs and make updates as needed

Required Qualifications

  • Minimum 2 years of CHB

  • 6 -12 months of experience in the industry

  • Knowledge of Section 232 IEEPA tariff structure

  • Excellent verbal and written communication skills with the ability to communicate confidently

  • Persistently drives issues to closure

  • Well organized, detail oriented - especially when working under pressure

  • Works together with others in the business unit to achieve results, fosters teamwork

  • Ability to multi-task in a face paced environment

  • Bachelor's degree preferred but not required, or equivalent work experience

  • Customs House Brokerage License preferred but not required

Salary: $56,000 - $60,000*

Benefits: Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match

* The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

#RPO #LI-JL3

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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