Client Operations Associate Jobs in Detroit, MI (NOW HIRING)

Job Description Summary

The Custody Associate plays a key role in supporting the accurate processing and safeguarding of client assets within a fastpaced Custody Operations environment. This position is primarily processingfocused, with responsibilities that include handling a wide range of physical and electronic documents such as stock certificates, deposit certificates, and legal materials. Associates rotate through various task types, which can vary daily based on volume and business need.
This role requires strong attention to detail, the ability to manage fluctuating workloads, and comfort working in a highrisk, highly regulated environment. The Custody Associate will partner closely with internal departments and branch teams to obtain required documentation and ensure timely, accurate processing that supports client asset protection.
Onsite Work Environment: This position requires full-time onsite work (Mon-Fri, 8am-5pm ET). Must live within commutable distance from our Southfield, MI Corporate Office.

Job Description

Responsibilities:

• Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.

• Carry out operational tasks by following established processes. May involve adjusting basic settings or parameters in order to meet performance standards.

• Use standard office software to carry out basic formatting of letters, memoranda, and routine reports.

• Maintain files and records.

• Ensure a positive experience for internal clients by having courteous interactions with them.

• Assess compliance with established standards and protocols for routine inquiries.

• Support others by carrying out basic data management tasks.

• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Knowledge of:

• Microsoft Word, Access, Excel and Outlook to create/update documents, reports, spreadsheets and emails.

• Principles, practices, and procedures of general office concepts and those that govern finance and/or securities industry operations.

• Regulations for specific assigned functional area.

Skills:

• Supports business processes with guidance but not constant supervision by understanding and effectively using standard office equipment and standard software packages.

• Uses clear and effective elementary verbal communications skills under supervision to express ideas, request actions and formulate plans or policies.

• Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives.

• Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.

• Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.

• Uses an understanding of numerical concepts to perform mathematical operations such as report analysis under supervision.

• Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.

• Works under supervision to select, deploy and get the best results from the most appropriate office system.

Education

Bachelor's: Accounting, Bachelor's: Business Administration, Bachelor's: Finance, High School (HS) (Required)

Work Experience

General Experience - 4 to 6 months

Certifications

Travel

Less than 25%

Workstyle

Resident

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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