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Client Management Jobs in Philadelphia, PA (NOW HIRING)

Ryan Consulting

Client Development Associate

Media, PA · Remote

This role combines relationship management, operational coordination, and commercial awareness. You ... Client Onboarding and Engagement * Proactively contact new and existing clients via outbound calls ...

Ryan, LLC

Client Development Associate

Media, PA · Remote

This role combines relationship management, operational coordination, and commercial awareness. You ... Client Onboarding and Engagement * Proactively contact new and existing clients via outbound calls ...

Ryan, LLC

Client Development Associate

Media, PA · Remote

This role combines relationship management, operational coordination, and commercial awareness. You ... Client Onboarding and Engagement * Proactively contact new and existing clients via outbound calls ...

NTT America

Sr Client Manager

Trenton, NJ · On-site

Client Relationship Management * Demonstrated success building and managing executive-level relationships. * Ability to influence multiple stakeholders and navigate complex organizational structures.

Greenberg Traurig LLP

Client Manager

Philadelphia, PA · On-site

... management, coordinates delivery of value-add services across operational teams, helps teams expand firm-wide client relationships, works with relationship attorneys to develop and manage client ...

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All JobsClient Management JobsClient Management Jobs in Philadelphia, PA

Client Management information

See Philadelphia, PA salary details

$60K

$70.6K

$79.2K

How much do client management jobs pay per year?

As of Aug 19, 2026, the average yearly pay for client management in Philadelphia, PA is $70,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $75,700.00 per year, depending on experience, location, and employer.

What is client management?

Client management refers to the processes and strategies used by businesses or professionals to build, maintain, and grow relationships with their clients. This role involves understanding client needs, providing excellent service, addressing concerns, and ensuring client satisfaction to foster long-term partnerships. Effective client management can lead to increased loyalty, repeat business, and valuable referrals. It often includes activities like regular communication, account management, and problem-solving to meet both client and company goals.

What are the key skills and qualifications needed to thrive in client management, and why are they important?

To thrive in Client Management, you need strong relationship-building abilities, strategic thinking, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM software, data analysis tools, and project management systems is typically required. Exceptional communication, problem-solving, and negotiation skills help professionals stand out in this role. These skills ensure effective client retention, satisfaction, and business growth in a competitive marketplace.

What are some common challenges faced in a client management role, and how can I effectively address them?

One of the most common challenges in client management is balancing multiple client expectations and priorities while ensuring clear communication and timely delivery. You may also encounter situations where clients have shifting needs or unforeseen issues arise. To address these challenges effectively, it's important to set transparent expectations early, maintain proactive communication, and collaborate closely with internal teams. Building strong relationships and demonstrating reliability helps foster trust, making it easier to navigate occasional setbacks or changes in project scope.

What is the difference between Client Management vs Customer Service Representative?

AspectClient ManagementCustomer Service Representative
CredentialsRelevant experience, certifications in account management or salesCustomer service training, communication skills
Work EnvironmentBusiness settings, client meetings, account oversightCall centers, retail, support desks
Employer & IndustryConsulting firms, financial services, B2B companiesRetail, telecom, hospitality
Search & Comparison IntentManaging client relationships, account growthHandling customer inquiries, issue resolution

While both roles involve interaction with clients or customers, Client Management focuses on building long-term relationships and managing accounts, often in a B2B context. Customer Service Representatives primarily address immediate customer needs and resolve issues, typically in a retail or support environment. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Client Management jobs in Philadelphia, PA?

The most popular types of Client Management jobs in Philadelphia, PA are:

What are popular job titles related to Client Management jobs in Philadelphia, PA?

For Client Management jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Client Management jobs in Philadelphia, PA look for?

The top searched job categories for Client Management jobs in Philadelphia, PA are:

Client Management jobs near you
Infographic showing various Client Management job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $70,636 per year, or $34 per hour.

Service Delivery, Client Mgmt, Project Manager

Tata Consultancy Service Limited

Glassboro, NJ • On-site

$82K - $130K/yr

Full-time

Re-posted 11 days ago

Job description

Must Have Technical/Functional Skills
Role-Specific Skills
• Client Relationship Management: Proven ability to build and maintain strong, trust-based relationships
• with key client stakeholders.
• Cybersecurity Service Knowledge: In-depth understanding of Cybersecurity Incident Detection &
• Response services, including their operational aspects and value proposition.
• Communication & Presentation Skills: Exceptional verbal and written communication, including
• incident communication, executive reporting, and presentation delivery for QBRs.
• Reporting & Data Analysis: Proficiency in interpreting operational data and service health metrics to
• create meaningful reports and insights for clients.
• Compliance & Regulatory Understanding: Knowledge of relevant cybersecurity compliance
• frameworks (e.g., FedRAMP, DoD IL) and audit requirements.
• SLA/SLO Management: Expertise in monitoring, reporting on, and ensuring adherence to
• Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
• Escalation Management: Skilled in effectively managing and resolving client escalations,
• ensuring timely resolution and client satisfaction.
• Service Improvement Methodologies: Familiarity with continuous service improvement frameworks
• and practices to drive enhanced client experience.
• Cross-Functional Coordination: Ability to effectively collaborate with internal teams (e.g., SOC,
• engineering, compliance) to meet client needs and resolve issues.
• Customer Satisfaction Measurement: Experience in utilizing and interpreting customer feedback
• mechanisms (e.g., CSAT, NPS) to gauge and improve satisfaction.
• Proficiency in leveraging Artificial Intelligence (AI) to drive innovation and efficiency within technical domains.
Professional Attributes
• Excellent analytical and problem-solving skills.
• Ability to translate business questions into data-driven insights.
• Strong communication and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities.
Roles & Responsibilities
• Act as a primary customer liaison for Cybersecurity Incident Detection & Response Services.
• Own client commun ication, engagement/onboarding, escalations, operational reporting, and
• service health dashboards.
• Ensure adherence to FedRAMP/DoD IL standards, audit readiness, SLA/SLO alignment, and
• cross-functional coordination.
• Drive customer satisfaction, quarterly business reviews (QBRs), and continuous service improvement initiatives.
Salary Range: $82,000 - $130000 a year

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